Premier Inn London Leicester Square hotel

Reviews

• MT

  Marnie Taba

  4 days ago
  2.0
  Don’t stay in Summer!! Pros: Extremely quiet rooms. I didn’t hear any noise. Safe and secure. Front Desk employees make an effort to help. Close to Chinatown and plays/musicals. Con’s: I paid for a room with AC but it didn’t really work and kept turning off. I heard another couple complaining so it seems to be the building. Maybe it’s okay in winter. The carpets and walls were stained and the ancillary furniture was torn and broken. I don’t like crowds and it’s busy like Time Square all the time. For certain people this could be a plus. I think the hotel needs to increase its repair and maintenance budget or charge way less. I think it’s currently at 2 star hotel level right now.
• ML

  Michele Locantore

  5 days ago
  1.0
  Ingresso hotel angosciante, reception al 2 piano, camera piccola con moquette senza ricambio di aria, con finestre bloccate (non si aprono) e con climatizzatore rumoroso, bagno con doccia e con specchio alto 1 metro (non potete specchiarvi e farvi la barba). Per una coppia vengono consegnati solo 3 asciugamani e dovete ogni mattina chiedere la sostituzione in reception. Nonostante sia assurdo chiederlo, comunque la camera in 7 giorni non è mai stata pulita ed il cestino mai svuotato !!! Anche altri ospiti hanno confermato le pessime condizioni igeniche della stanza (capelli, macchie, briciole). Non fatevi attirare dal prezzo, spendete qualche euro in più, ma prenotate altrove.
• MD

  Matt Donnison

  5 days ago
  5.0
  Fantastic, friendly and attentive service from Raluca on the front desk who went above and beyond to help our check in and get our stay off to a great start - thank you!
• JG

  Jon Gordon

  Aug 12, 2026
  5.0
  Excellent location for theatre land and the West End. The room was very comfortable, AC was a great bonus in this heat wave. Fantastic nights sleep due to a good bed and the fact it was so quiet. Breakfast out if this world, could not be better and lastly the staff were very friendly and proffessional. Check in easy.
• NG

  Nicky G

  Aug 2, 2026
  2.0
  What a disappointment. We paid in advance, when we went to check in online it said we owe another £45. Left check in to do it in person, the lady said she couldn’t override the system but a manager could. And kept suggesting things I had done wrong, although we had a print out saying paid in full. We sat down to wait for the manager, another person arrived who did some other tasks, then asked us if we were ok. We said we were waiting for the manager, but she had not pointed him to us. He eventually came back saying he had sorted it. We went to the room, which was small and needed a refresh. Then when we went to shower realised there wasn’t a second towel, so down to reception, no apologies (same lady). In the morning we pulled the TV forward on the moveable stand to see lots of dust and holes in the wall. Positives were a nice breakfast and location.