Premier Inn London Chiswick hotel

Reviews

• YH

  Yahya Haji

  Sep 30, 2026
  5.0
  I wanted to share how lovely my stay was. Abdul and Shetan were absolutely brilliant — so kind, helpful, and attentive from the moment I arrived. They kindly helped me with my bags and went out of their way to make sure everything was smooth, easy, and comfortable throughout my stay. Such wonderful service — thank you both so much! I’d definitely stay here again.
• CG

  Charlie Gates

  Sep 27, 2026
  3.0
  Some stuff in the room wasn't nice and it was hard to get to different places from the hotel Abdul was very nice and helped me with everything, even when I wanted a drink at 2 in the morning
• DP

  Dee Potts

  Sep 27, 2026
  5.0
  My family and I spent the weekend here. The moment we arrived the staff was friendly and helpful. The rooms was clean and plenty of tea and coffee available to use in the room. Later we had a meal in the restaurant,the food was hot and tasted nice. We had drinks in the bar area. The service was excellent every member of staff I met was friendly ,pokite
• SJ

  Sukaina Jae

  Sep 22, 2026
  5.0
  Reception staff are excellent. Friendly, helpful and competent. Being welcomed by Tayyib was a treat after a long drive - he put in the effort to make it as easy as possible. The room could do with an update. Location - it would’ve been nicer to have the underground could be closer. The 15 minute all worked for me although the commute into the city took an hour
• AR

  Aliseya Robbins-Macleod

  Sep 21, 2026
  1.0
  Very disappointing experience in the early hours of Tuesday morning. I went to the inn seeking assistance and, as the other intercom was the only way to communicate with the staff member on duty, I had no choice but to use it. From the outset, the man I spoke with was extremely unhelpful. He repeatedly shut down my questions before I had even finished explaining what I needed, which made the whole interaction unnecessarily frustrating. During the conversation, he mentioned that he was new at the inn, so I initially gave him the benefit of the doubt and assumed perhaps he was unfamiliar with the procedures. However, things only got worse when he proceeded to hang up the intercom while I was still trying to get assistance. I called back because I genuinely thought the intercom had cut out or there had been some sort of technical issue. Instead, I was told that the line had been “cut off.” Given that I was speaking to someone in a customer service role, I found the whole interaction incredibly dismissive. Being new is understandable. Being unhelpful, cutting a customer off, hanging up on them, and then dismissing the situation is not. Customer service should involve listening to the customer and making a reasonable effort to assist them, particularly when they are seeking help in the early hours of the morning. I left the interaction feeling completely disregarded. Hopefully management will take this feedback seriously and ensure staff understand that being new is not an excuse for poor communication or dismissive treatment of customers.

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