Millennium Hotel London Knightsbridge

Reviews

• JA

  Jannat Alnattei

  1 day ago
  1.0
  Very Disappointing Experience – Not Recommended My stay at this hotel was extremely disappointing. The bed was uncomfortable, and the room was not clean to an acceptable standard. When I requested extra pillows and blankets, I was told they were unavailable, showing a lack of consideration for guest comfort. The room was also missing basic amenities, including a dental kit. Disposable slippers were not provided either; I had to request them and wait a long time to receive them. The staff were uncooperative and unfriendly when I asked about early check-in and late check-out. What made the situation even more frustrating was that I agreed to pay the additional charge for a late check-out, but the hotel later changed its mind about allowing me the extra time. This was unprofessional and extremely disappointing, especially after I had already agreed to the fee. The most concerning incident was when housekeeping opened my room door while I was sleeping, despite having placed the “Do Not Disturb / Privacy” sign on the door. This was a serious breach of privacy and made me feel uncomfortable during my stay. Overall, the hotel fell far below my expectations in terms of cleanliness, comfort, basic amenities, customer service, and respect for guest privacy. The lack of hospitality, inconsistency in service, and unwillingness to accommodate reasonable requests made this a very unpleasant experience. I would not recommend this hotel, and I would not stay here again.
• SY

  Salpy Yeterian

  2 days ago
  4.0
  Nice hotel, prime location and very friendly staff. The only problem is that you cannot control the room’s temperature. However they were great at bringing a space heater to our room.
• TY

  Toros Yeterian

  Oct 8, 2026
  5.0
  We were visiting from Boston for 3 days and stayed at Millenium Knightsbridge. Everything was great. Location, service, comfort of rooms and all. One particular concierge named Peter went above and beyond by providing extra services like following up with our laundry services and volunteering to bring a space heater to our room when we mentioned about the temperature of the room. Will come Bach again soon.
• SS

  Suaad Al Senani

  Oct 7, 2026
  3.0
  I would say the hotel has a good location in London and the price is reasonable. However, considering the age of the building and the overall service, I feel the hotel could be better. The location is definitely the main advantage, and some of the staff were very friendly and helpful, but unfortunately, not all of them. Things to take note of before booking Millennium Knightsbridge London: 1. we were three people in the room and had paid extra for this, but the housekeeping team was quite limited with the amount of bottled water provided. We had to ask for more several times 2. Breakfast is required as part of the booking, and it is actually cheaper to book the room with breakfast included. However, the breakfast options are quite limited, especially for Muslim guests. The menu was almost exactly the same every day with very little variety. Considering that a large number of the hotel’s guests are Arab, I expected more suitable and varied options I also asked for some ice, which I understood to be a basic complimentary service, but I was asked to pay for it 3. There is no bidet/shattaf next to the toilet, which can be inconvenient for Muslim guests 4. We were three people staying in the room for around 8–9 nights, so we asked if there was any possibility of getting a slightly larger room. Unfortunately, instead of trying to help or offering another option, we were immediately told that we would need to pay extra for an upgrade Overall, the location is the biggest advantage of this hotel. It is convenient and in a good area, but there are several areas where the hotel could improve, especially in terms of service, breakfast variety, and being more accommodating to guests
• FJ

  Frankie Jalilvand

  Sep 25, 2026
  1.0
  Very disappointing and misleading experience. I truly wonder the review of others when they're say 4 or 5. I should have read more reviews with low stars. That is more reality of what I experienced. The hotel’s website created expectations that did not match reality. It advertises room service and prominently shows a breakfast tray on a beautifully presented bed overlooking London, but there was no room service for breakfast. Breakfast was only a buffet, which was not clearly explained on the website. The room itself was uncomfortable and poorly designed. There were no convenient electrical outlets near the bed or tables, making it extremely difficult to charge devices. The bed was also very uncomfortable, and the mattress felt extremely hard and unsupportive. I specifically requested a room away from the elevator, yet my room was only three doors away. Noise from the hallway and neighboring rooms was clearly audible. There was also very limited space for luggage, forcing me to place my suitcase on a table that I needed for other things. Communication from the staff was poor and disorganized. During my stay, I also witnessed several other guests at reception complaining about their rooms and showing staff photos of the conditions. Overall, I feel I paid primarily for the location, not the quality of the hotel. My biggest concern is the difference between what is presented on the website and what guests actually experience. I strongly recommend carefully checking the details before booking rather than relying solely on the hotel’s website and photographs.

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