Millennium Hotel and Conference Centre Gloucester London

Reviews

• AA

  Ali mohammed Al-Dossary

  6 days ago
  4.0
  I stayed at the Millennium Hotel and Conference Centre Gloucester London for three nights. Overall, it was a good and convenient stay, especially for a quick visit to London. The check-in process was smooth, and the staff were very helpful and welcoming. I especially liked the lobby, which had a royal and elegant atmosphere with a nice, unique vibe. The service and first impression were very positive. However, the room size and overall room quality were slightly below my expectations. It was not bad or uncomfortable, but considering the impressive lobby and good service, I expected the room to be a bit better. My room was 101, located close to the street and pedestrian walkway, so there was noticeable noise at night from people walking by and leaving nearby events or parties. Despite these points, the hotel is still a good option if you are looking for something quick, convenient, and well-located in London. I would recommend it, but I suggest asking for a quieter room away from the street.
• IB

  Ian Bee

  May 9, 2026
  2.0
  Stayed here recently for a work trip. The hotel is in a very good location near Gloucester Road tube station, and the price is noticeably cheaper than some nearby alternatives, which is probably its main advantage. I had an internal room with a view of absolutely nothing at all, but honestly I’d take that over street noise any day, and the room itself was quiet. Check-in was okay. One thing that did make me uncomfortable was the hotel wanting to photocopy my ID during check-in without clearly explaining why it was necessary or how the information would be securely stored. I had no issue with staff checking my ID visually, but physically copying it felt excessive, particularly for a corporate booking where my details were already tied to the reservation. I declined. The lifts were also problematic, 4 In total. One or two were already out of service, and the following morning the lifts seemed to stop working properly altogether. Another guest and I were both struggling to get one to arrive. The bigger issue was that you also couldn’t easily use the stairs because you can’t exit properly at ground floor level. Eventually the lifts started working again and we reported it to reception. Breakfast was absolute chaos. Very crowded, disorganised, and honestly not a pleasant experience. If breakfast is included in your room rate then you may as well use it, but if it isn’t, I’d strongly recommend just going to one of the nearby cafés instead. Biggest issue for me was the room itself being damp. It smelt damp immediately on entering, and there was a massive dehumidifier running in the room, which rather suggests this is not a new issue. I later noticed other reviews mentioning the same thing. The hotel responses online come across a bit nonchalant about it, almost dismissive, although to be fair I didn’t report it either. I was busy, couldn’t really be arsed with the hassle, and honestly didn’t think it would make much difference anyway. Whatever the cause, the room I stayed in was definitely damp. The shower was honestly tragic. Very weak pressure, attached to the bath taps, and just generally poor. The USB sockets beside the bed were a useful idea, except most of them didn’t actually work. There were also very few normal power sockets. Overall the room felt very old-school and only partially updated. We also used one of the meeting rooms, which was incredibly hot despite it not even being a particularly warm UK day. There were signs everywhere saying not to keep doors open for fire regulations, but if the doors stayed shut the room became unbearably stuffy even with the wall-mounted air conditioning running. It simply didn’t seem designed for a reasonably sized group. Would I stay here again? No.
• LL

  Leofric

  May 6, 2026
  3.0
  Great location BUT after a very long flight from Australia I was expecting an urgent call from a solicitor around 7.30 a.m. - my first morning there. After urgent messaging to me, they tried THREE times to contact me by ringing the hotel, but 'phones not answered? Once they went to an automated message for a conference centre? This is 2026 in a big London hotel, and no-one answers the 'phone? This caused me and the other party a LOT of unnecessary stress. When I tried to ring main reception and tell them I was waiting for an urgent call, I tried FOUR times and was never answered. Imagine if someone was having a medical emergency or someone trying to get into their room...no chance of getting assistance! I then had to do downstairs in person to complain to the Duty Manager, who looked at 'phone console on main desk, and confirmed he could see Australian calls record but not responded to. Suggestion: 1. If those on the 'phone having chats see international numbers coming in, get on to them straight away. 2. If a guest is trying to talk with reception and keeps trying FOUR times in a row, there has to be a very good reason. ANSWER THEM! What the heck is going on in these places? Such basic behaviour that passes them by.
• NN

  nirav

  May 1, 2026
  1.0
  I recently stayed at the Millennium Hotel and Conference Centre London and unfortunately had a very disappointing experience. The rooms are extremely small, outdated, and not modern at all. Basic amenities were lacking — not even complimentary water was provided. The air conditioning wasn’t working when we arrived, and we had to call someone to fix it, which was inconvenient. The most concerning issue was the fire alarm. It went off randomly in our room early in the morning, waking us up in a panic and causing a lot of stress. No information was provided about whether it was a drill or a real emergency. We tried calling reception numerous times with no answer, and only managed to get through after about 10 minutes. By that point, we had already evacuated the room ourselves, only to later be told it was some kind of issue with their alarm system. This happened twice during our stay, and both times there was no communication — we had to chase for answers ourselves. When a fire alarm goes off, standard fire safety guidance is to treat it as a real emergency and evacuate the building immediately unless clearly instructed otherwise by trained staff or emergency services. Being told there was “no need to leave the room” was confusing and contradicts basic fire safety expectations, especially with no clear communication about what was happening. We also spoke to the manager, who argued with us about fire safety and insisted there was no need to evacuate, which added to the concern. We were also told that fire marshals would respond within 7 minutes, but in our case, no one arrived even after 15 minutes. Overall, this experience felt disorganised, stressful, and concerning from a safety perspective. I would not recommend staying here.
• VM

  Violette M.

  Apr 27, 2026
  1.0
  NEVER EVER No stairs. Only elevators. And during peak hours, you can wait 10 minutes just to move between floors. Beyond the obvious waste of time, it raises simple questions. What about people with claustrophobia? Or those who simply don’t want to wait? I have never seen this even in small hostels in Chicago. It feels like a fundamental oversight in design, and possibly in safety thinking. Is that even legal ? We had a pasta party organized for the marathon. After 10 minutes, no pasta left. No replacement ready. The same pattern repeated at breakfast on race morning. Not enough eggs for everyone. In a hotel hosting runners, this feels almost surreal. Eggs are not a luxury for athletes, they are basic fuel. The minimum expectation is simple forecasting. That was clearly missing. The system feels stuck in another decade. You are asked to bring a paper voucher for breakfast in 2026. Paper. In a hotel presenting itself as 4-star. No digital check-in, no tablet, no basic modern tracking. Just paper slips and manual control. It adds unnecessary friction and feels completely out of place today. So if you forget your paper/voucher be ready to go back in room and waiting forever in the elevators. Moreover, why paper ? You must anyway tell your room to the breakfast host ? Hello boomer hotel ?! The rooms are difficult to justify. Heavy smell on entry, like a closed institutional space. Dust and general lack of freshness. I developed strong allergies during the stay. Hair found in fixtures, questionable bedding. I have stayed in budget motels in the US that were cleaner than this so-called 4-star property. Air fresheners are clearly used to mask underlying issues, not solve them. The problem is structural: outdated carpets and aging room design. I asked to store my suitcase for 24 hours due to severe post-marathon back pain. I was even ready to pay. This is a standard request I have never had refused anywhere in the world. Never I insist. Even in super cheap hostel. Here, it was refused outright. For a 4-star hotel, this is incomprehensible. Especially when signage clearly exists about long-term storage. I was not asking for that. I was asking for one day. The inconsistency in service is striking! So now I have even more back pain, and I did not planed to take my suitcase with me. I was so sure they would take it. Shame shame on you. Another guest in my room asked to leave her key card at reception on marathon morning, fearing she might lose it during the race. It was refused immediately. The logic is hard to follow. A simple envelope, a room number written down, and the issue is solved. Instead, the system prefers risk and inconvenience over basic practicality. My question is then : if you are unable to put a card in a envelope and keep it, for what are you paid exactly on the desk ? The flush in the room was functioning very poorly At this level and price point, the question becomes unavoidable: what exactly is being paid for? Overall, the experience is consistently below expectations. Not in one area, but across every operational layer. Lamentable from start to finish. Never ever.

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