Millennium Hotel and Conference Centre Gloucester London

Reviews

• KN

  Kim Neville

  today
  5.0
  I wasn't actually a guest at the millennium hotel but stopped by last week after getting completely lost and feeling very overwhelmed. I was greeted by a young lady called Renee who was so kind, calming and helpful. Not only did she give me the directions I needed, she also gave me some great local tips! I hope management are aware of what an asset she is to your hotel as I would genuinely book a room next time I'm in the area, based on her customer service alone!
• PC

  Peter-Jan Capello

  today
  1.0
  Oud en slecht onderhouden hotel. Lobby ziet er netjes uit maar in de gangen laat het behang los en het meubilair is hopeloos verouderd. Slechte service na het indienen van een klacht. Ze hadden midden in de nacht vanuit de receptie naar de kamer. gebeld dat het brandalarm op de kamer was afgegaan. Op de kamer zelf niks te horen. Ze komen fysiek kijken en niks te zien. Als je dan net weer ligt te slapen bellen ze nog een keer. Als je dan de volgende ochtend klaagt dat ze je nachtrust hebben ontnomen krijg je een slap excuus en zeggen ze dat ze het protocol hebben gevolgd. Waardeloos en onacceptabel.
• CS

  Catherine Schneider

  1 day ago
  4.0
  Clean, pretty hotel in the heart of Kensington. Walking distance to Hyde Park, Kensington Palace, Victoria & Albert Museum, Royal Albert Hall and much more. A few amenities glitches- bedside USB ports didn’t work, ice only available at the bar in lobby, room service closed by 8, difficult bathtub shower. Everything you could want is on Gloucester St; a great little grocery store, Tesco is right there, for milk, wine, soft drinks, food.
• BB

  Bree

  Sep 27, 2026
  2.0
  Extremely busy hotel. No matter the time of day there lobby was almost always full and that's saying a lot because the lobby is large. The staff is very polite, helpful and professional. Other hotels should take notes from their staff. What I didn't like was the room. It was dirty, dated and the door to the bathroom couldn't open all the way because the toilet was in the way. The granite was cracked and cloudy. The sink was coming unglued from the granite and there was heavy mold in the separation. The tiles and tub were discolored from use showing different shades of black and brown. There's a huge desk in the room. Great if you are on a business trip but the LAST thing I want in my room is to be reminded of an office while on vacation. The rug had stains and thing were just worn out old and dated If you don't mind a somewhat gross room with a terrific staff and a great location then this is the place for you. For me I wouldn't stay here again.
• CC

  Chanda Chaudhary

  Sep 19, 2026
  1.0
  Housekeeping entered while I was undressed — management told me I should have used the privacy sign This afternoon, a member of housekeeping entered my room while I was changing. He says he knocked three times. I have no reason to dispute that. I had been in the bathroom and simply did not hear him. That is precisely the problem. When I raised the incident, I was told that rooms are serviced every third day between noon and 6pm, and the duty manager pointed out that I could have placed the privacy sign on my door. I accept that I had not done so. But surely the absence of a privacy sign cannot mean that a hotel guest should expect someone to enter their bedroom simply because they don’t hear a knock. A guest could be showering, using the bathroom, asleep, wearing headphones or changing clothes. I was changing clothes. I want to be clear that I am not accusing the housekeeper of improper intent. My concern is the hotel’s procedure and, particularly, management’s response afterwards. Security showed me footage, but whether the employee knocked once or three times misses the point. What safeguard exists when a guest is inside the room but does not hear housekeeping knocking? I have travelled extensively around the world and have never experienced this. What I expected afterwards was empathy, an unequivocal apology and an assurance that the procedure would be reviewed. Instead, much of the conversation focused on the fact that staff had followed procedure and that I could have used the privacy sign. A privacy sign should provide an additional layer of protection. Its absence should not be the thing standing between a guest getting dressed and an unexpected entry into their room. I hope Millennium reviews this procedure and responds with the unqualified apology this situation deserves. Until then, I cannot recommend this hotel to anyone for whom privacy and feeling secure in their room are fundamental expectations.

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