Millennium Hotel and Conference Centre Gloucester London

Reviews

• DD

  Dilara

  2 days ago
  1.0
  Although around 70% of the hotel’s guests are Muslim, there is no prayer room in the hotel, and guests are not even allowed to perform ablution (wudu). After checking out, we asked if we could use the accessible restroom to perform wudu, but we were told it could not be opened. We understood and accepted that, then asked if we could use the regular restroom instead. This time, a cleaner reacted with disgust and said, “You cannot perform wudu here.” The manager said the same thing. The staff were extremely rude, disrespectful, and showed no understanding or respect for Muslim guests. I would strongly advise Muslims not to stay at this hotel. On top of that, the hallways smelled strongly of mold, and the smell had seeped into our room as well. I will never choose this hotel again
• FA

  fa6ma_ albana

  2 days ago
  4.0
  I had a wonderful stay, and I would especially like to recognize Manpreet and Sadak for their exceptional service. They were both incredibly welcoming, professional, and always willing to help with a smile. Their kindness, attention to detail, and genuine care made my stay even more enjoyable. It’s staff like them who make guests feel truly valued. Thank you, Manpreet and Sadak, for your outstanding hospitality—I hope to see you both again on my next visit!
• UU

  UmYousifbh

  Jul 20, 2026
  1.0
  I stayed at this hotel for five nights, and unfortunately, it was one of the worst experiences I have ever had. During my stay, my Cartier bracelet went missing from my room. What was even more disappointing than the loss itself was the hotel's complete lack of concern and professionalism in handling the situation. The management never invited me to discuss the incident, never showed any genuine interest in investigating what happened, and never even offered a simple apology for the distress I experienced. As a guest, I expected empathy, support, and a serious response to such a significant issue. Instead, I felt ignored and dismissed. Their handling of the situation left me with no confidence in the hotel's commitment to guest safety or customer service. I would strongly advise future guests to think carefully before staying here. If you do choose this hotel, do not leave any valuable belongings in your room, as I did not feel that my possessions were adequately protected or that the hotel took my concerns seriously. I will not be returning, and I cannot recommend this hotel based on my experience.
• AR

  Abdulaziz Rashid

  Jul 20, 2026
  1.0
  Unfortunately, this was one of the worst hotel experiences I’ve had. The main issue wasn’t the hotel itself, but the poor management and the low standard of service, especially at the front desk. The staff’s attitude was unprofessional, lacking in courtesy and respect, and there was little interest in resolving the issue or taking the guest’s concerns seriously. I expected a level of service that matched the hotel’s reputation, but my experience was extremely disappointing. I hope the management reviews the performance of the front desk team and takes the necessary steps to improve how guests are treated, because respect and excellent service are the foundation of any successful hotel experience.
• R0

  Reef 011

  Jul 18, 2026
  3.0
  I would like to express my sincere appreciation to Cathy at the reception desk of Millennium Gloucester Hotel. She was incredibly welcoming, kind, and professional throughout my stay. She made the check-in process smooth and was always happy to help with any questions I had. Her positive attitude and excellent customer service made a great impression and made my experience even more enjoyable. Thank you, Cathy, for your outstanding hospitality!

Frequently Asked Questions About Millennium Hotel and Conference Centre Gloucester London