InterContinental London Park Lane by IHG

Reviews

• YY

  Yara

  3 days ago
  5.0
  ⭐⭐⭐⭐⭐ A truly wonderful experience at InterContinental London Park Lane! The hotel has an elegant and luxurious atmosphere, with a fantastic location near Hyde Park. The staff were welcoming, professional, and attentive, making the whole experience feel special. The attention to detail and high standards of hospitality are what make this hotel stand out. Thank you to the entire team for such a lovely experience. Highly recommended!
• MA

  mohamed Alquwaifli

  4 days ago
  5.0
  As an IHG Ambassador member with extensive experience staying at InterContinental properties around the world, I have come to appreciate the brand’s commitment to luxury, comfort, and exceptional hospitality. My recent stay at InterContinental London Park Lane, however, was particularly impressive and exceeded my expectations. The professionalism, attentiveness, and genuine hospitality demonstrated by the team were outstanding. Every interaction reflected a high level of service excellence and attention to detail. The in-room dining experience was excellent, with outstanding food quality, while breakfast at the hotel restaurant was equally impressive in both quality and service. What truly distinguished this stay was the consistency of service and the team’s commitment to delivering an exceptional guest experience. InterContinental London Park Lane stands out as an excellent example of the brand’s highest standards of hospitality, and I would like to express my sincere appreciation to the entire team for making my stay so enjoyable and memorable.
• AA

  Abdullah Alotaibi

  Oct 3, 2026
  5.0
  As a long-standing InterContinental/IHG guest who has stayed at many properties over the years, I have come to appreciate the difference that truly exceptional service makes. My experience at InterContinental Dubai Festival City was excellent, and I would particularly like to recognize Mazen at Reception. Mazen was outstanding—professional, warm, attentive, and genuinely committed to making sure I was well looked after. What impressed me the most was the personal attention he provided. His approach went beyond simply doing his job; he made me feel genuinely welcomed and valued as a guest. People like Mazen are what make guests remember a hotel and want to return. He is an excellent ambassador for InterContinental Dubai Festival City and deserves recognition from the management team. My sincere thanks to Mazen and the entire team for another excellent experience. I look forward to returning.
• OO

  Omar

  Sep 26, 2026
  2.0
  Lack of Genuine Hospitality We chose this hotel with high expectations for exceptional service and a warm atmosphere, but unfortunately, my experience fell short. The property feels less driven by genuine hospitality and more by rigid adherence to internal rules and policies. ​Whenever we had standard guest requests, the staff seemed strictly focused on what was technically required of them rather than finding ways to accommodate us or enhance our stay. True hospitality goes beyond executing basic tasks—it requires empathy, flexibility, and a customer-first mindset. ​A clear example of this occurred on our final day: having a late flight, I requested to wait in the Club Lounge after checking out., staff refused and offered petty justifications rather than accommodating a simple request. True hospitality requires flexibility and a customer-first mindset. While the hotel covers basic operations, it completely misses the mark on delivering a welcoming, high-touch experience. ​I would like to highlight that the option to wait was only extended to me following an escalation
• AK

  Anil Kumar

  Sep 25, 2026
  2.0
  I stayed at the InterContinental London Park Lane for three nights. While there were some positives, particularly the friendly and courteous staff, the overall experience fell short of what I would expect from a hotel of this standing. The staff were generally polite and friendly, with the breakfast team being particularly attentive. The doorman was also consistently welcoming, helpful and courteous. However, the overall level of service was inconsistent. This was particularly noticeable at Theo Randall, where I had dinner one evening. Some members of staff appeared overly casual in their approach, which did not reflect the level of service I would expect from a fine-dining restaurant of this calibre. For example, while replacing our cutlery, one member of staff was looking elsewhere and talking rather than focusing on placing the cutlery properly. While this may seem like a small detail, attention to detail is important in fine dining, and these small things leave a lasting impression. I would be more accepting of this level of service during breakfast, but not in a fine-dining restaurant. Having stayed and dined at St. Regis and other well-established luxury hotels and restaurants, I have experienced a considerably higher standard of service. There were also a number of issues with the hotel itself. Two of the four lifts were out of service during our stay. This resulted in waits of around 5-10 minutes at times, particularly during busy periods, as the remaining lifts were relatively slow and often crowded. This was frustrating and certainly not what I would expect from a hotel of this category. The condition and smell of the corridors were another disappointment. There was a noticeable odour throughout the hallways as we walked between our room and the lifts. The carpets also looked dated and quite worn. I believe a hard flooring solution, such as wood or tiles, would be a significant improvement, both aesthetically and practically. Air freshening in the corridors would also help address the persistent odour. The carpet in our room had also seen better days and, in my opinion, would benefit from replacement. Hard flooring is increasingly common in hotels in many parts of the world and is much easier to keep clean and fresh. Carpets can accumulate dust and odours over time, and this was noticeable during our stay. Finally, the concierge service could have been more knowledgeable when I asked about car rental companies. I was directed to Victoria Station, where I was told Sixt offered good value and was the best option. However, when I arrived, the Sixt representative informed me that they had another branch just minutes away from the hotel on Park Lane itself, and that several other rental companies were also located nearby. Better local knowledge from the concierge would have saved me an unnecessary journey. Overall, there were some good aspects to the stay, particularly the friendliness of certain members of staff, but the inconsistencies in service, the condition and odour of the carpets and corridors, the lift situation and the lack of local knowledge from the concierge meant that the experience did not live up to the standards I would associate with a luxury InterContinental property. I have experienced significantly better service and facilities at other established five-star hotels, including St. Regis.