Hotel Indigo London - Kensington by IHG

Reviews

• NE

  Neil Ecker

  Oct 5, 2026
  5.0
  I've stayed at this hotel numerous times and it always is a wonderful experience. The rooms are a large size for the typical London hotel. They have a fantastic breakfast with both a continental and a made to order menu. I stayed there for three days and was able to have a different breakfast each day. They allowed me to check in early without any issues. The breakfast staff was incredible and very attentive. I'll continue to stay at this hotel every time I'm in London. Another bonus is how close it is to the Earl's Court Underground station which has two main lines that easily get you anywhere in the city.
• A

  임성일의이탈리아

  Oct 2, 2026
  5.0
  I had a wonderful stay at this hotel. Although the hotel shows some signs of age, it has an excellent location, and my room was cozy and comfortable. What impressed me most, however, was the wonderful staff working in the breakfast restaurant. The kind service and warm smiles of Richard, Rogger, and Jerico made it possible for me to start each day in London feeling happy and welcomed. I would like to take this opportunity to sincerely thank all three of them for their kindness and hospitality. Richard, Rogger, and Jerico, I wish you good health and continued happiness in London. If I visit London again, I would be very happy to stay at this hotel once more.
• AA

  Asif

  Sep 28, 2026
  5.0
  Nousheen is what IHG hospitality should look like I’ve stayed at a lot of IHG properties, and Hotel Indigo Kensington has plenty going for it—the beautiful townhouse setting, fantastic location near Earl’s Court, characterful rooms and a genuinely boutique feel. But what I’ll remember from this stay is Nousheen. As an IHG Diamond Elite member, I don’t expect anyone to roll out a red carpet or make a spectacle out of status. What I do appreciate is when someone understands that loyalty should be recognized—through attentiveness, warmth, flexibility and simply making a guest feel that their relationship with the brand matters. Nousheen was the one person who absolutely understood that. There was nothing forced or scripted about her hospitality. She was warm, sharp, thoughtful and took genuine ownership of the guest experience. She made me feel welcomed rather than processed, and managed to acknowledge my Diamond status in exactly the right way: not by making a fuss, but by making sure I felt looked after. That distinction sounds small, but anyone who travels frequently knows it is enormous. A beautiful hotel can be replicated. Rooms can be renovated. Locations can be matched. People like Nousheen are what create loyalty to a hotel. She is an exceptional ambassador for Hotel Indigo and for IHG, and management should know exactly what they have in her. I would return to Hotel Indigo Kensington because of the hotel. I would look forward to returning because of Nousheen. Five stars—and Nousheen deserves every bit of the recognition that comes with this review.
• KI

  kuba kurczak ii

  Sep 27, 2026
  2.0
  The hotel itself would probably deserve around 4 stars. Unfortunately, the experience with the reception staff was a completely different story and deserves a 0. Hence the 2 stars. We stayed here twice and both times we had problems with basic reservation and check-in/check-out procedures. On one occasion, our reservation had apparently disappeared from their system, only to “magically” reappear after I provided the confirmation code. On another occasion, when we were checking out, the staff insisted that our reservation showed us staying for an additional night, even though the booking clearly stated that we were not. On yet another occasion, they were missing a room for our group and suggested that two of us simply share a room, despite this being a business trip not a school trip of friends. What made these situations particularly frustrating was the lack of professionalism and problem-solving attitude. There was no real apology or sense that anyone was taking responsibility for the mistakes; we were simply left to sort out problems that should never have occurred in the first place. A good hotel let down by a very poor reception experience. The stay itself was nice, but the service issues are enough to make me choose somewhere else next time.
• DG

  Dominika Gonsierowska

  Sep 27, 2026
  4.0
  We stayed at Hotel Indigo for three nights, and the service was superb. We would especially like to thank Richard, Shanel, and Patrick for their friendly approach and helpfulness throughout our stay! As for the hotel itself, it’s very clean and the location is great! We had one issue though. Our room was located in the basement and had one small window overlooking a narrow shaft, which could not be opened. While I understand that this may be relatively common in London, I would have preferred to be informed about this in advance, as it significantly affected the room experience. Overall, we had a very pleasant stay and truly appreciated the excellent service.