Hotel Indigo London - 1 Leicester Square by IHG

Reviews

• ES

  edwin soetirto

  6 days ago
  5.0
  We stayed at this hotel for 12 nights (checking out on 5 October 2026). Room's quite roomy (on London Soho standard), view's magnificent (looking over the Swiss Glockenspiel at Leicester Square), queen bed's comfortable. Location: amazing, very close to Chinatown, restaurants in Leicester Square and shops in Covent Garden. Hospitality: top notch. The front office, cleaning service, restaurant (the 9th floor) all're fantastic, friendly and very prompt in response. Things to improve: we had a broken fridge. Already reported but nothing happened until they day we left. Lifts cleanliness: understood that these are used by many people but routine cleaning may help. Will we stay again? Surely. Look forward to staying here again in 2027.
• NO

  Nouf Otaibi

  Oct 8, 2026
  1.0
  Be warned if you are a family with a baby. I had called prior and confirmed that all i needed to bring for my three month old were baby cot sheets, a cot will be provided. Imagine my surprise when they had provided us the cot without a mattress. Just a bunch of duvets!!! When we addressed this, they claimed that this had been a practice, all visitors accept this, and no london hotel provides a baby mattress for health purposes. We cancelled our reservation on the spot, the hotel we booked with had provided us a baby mattress.
• JG

  Jeremy Gerot

  Oct 4, 2026
  4.0
  This hotel was very well located for my business trip to London and the rooftop bar / restaurant offered some great views of the city. My room was in the center of the building, with no windows, but the room was still spacious enough to not feel claustrophobic. The daily resupply of shortbread cookies was a nice touch!
• YA

  Yolanda Almonte

  Sep 17, 2026
  3.0
  The Good… Location, location! Rooms are quiet. Friendly staff. The Bad… The rooms are small, lacks storage and the bathroom is very inconvenient. The place is run down and dirty, our room has definitely not been thouroughly cleaned in a while. Sheets were stained and old, so we ended up only using the blanket to cover up. The breakfast included with the stay is probably the worst I’ve had in a while, we decided to go out for breakfast outside the hotel instead. I wasn’t expecting a 5 star hotel, but for what you pay, definitely expecting a cleaner space.
• GL

  Gillian Lall

  Sep 9, 2026
  2.0
  I genuinely wondered at one point whether this was really a hotel or some sort of experimental facility studying sleep deprivation. We stayed for four nights, and the beds were extraordinarily uncomfortable. Back pain, neck pain, shoulder pain — you name it. We also had a windowless room, which I hadn't realized would mess with my sense of time and sleep quite as much as it did. Set an alarm. Or maybe don't. Sleep wasn't exactly happening reliably anyway. During our four-night stay, the fire alarm went off TWICE in the early morning hours, including once at approximately 12:30 a.m. We were told it was a fire drill. Twice in two days? There was a notice in the elevator stating that a fire alarm test would take place on Monday at 12 p.m. The alarm we experienced was neither on Monday nor at 12 p.m., so I still don't really understand what happened. After finally getting back to sleep following one of these interruptions, a staff member knocked on our door at around 7:30–8:00 a.m. asking whether we wanted fresh towels. I drowsily said no, but he didn't leave until he was able to scan the QR code on our door, which I could barely understand in my half-asleep state. And if none of that wakes you up, the frequently slamming hotel doors and housekeeping trolleys moving through the hallways in the morning probably will. We were also given complimentary drink vouchers, which sounded like a nice gesture until we discovered they were only valid for the house red, white, or prosecco. We tried them. They were absolutely awful. We didn't bother using the remaining vouchers. The continental breakfast is not complimentary, and although we had a meal voucher through our IHG membership, we were told their "system was down" and they couldn't process it. By that point we were pretty annoyed. Given the price of the breakfast buffet, you're surrounded by restaurants and cafés in central London where you can get a much better breakfast for less money. The location is admittedly excellent, but that is about the strongest praise I can give it. We booked our stay using IHG points, but I looked up the cash rates for our dates and rooms were averaging around £400 per night. That absolutely blows my mind. Regardless of how you book, this is a hotel positioning itself at a price point where a comfortable bed and a reasonable chance of getting an uninterrupted night's sleep should be the bare minimum. Somehow, during four nights here, even those two very basic expectations felt ambitious. If you're considering staying here because of the Leicester Square location, I would seriously recommend looking at other hotels nearby first. And if you do stay here: set an alarm, bring earplugs, and perhaps schedule a massage for your back when you leave.

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