Holiday Inn London - Sutton by IHG

Reviews

• SA

  Steve Anderson

  2 days ago
  5.0
  I regularly stay at the Holiday Inn Sutton when working this side of London, and I honestly cannot fault it. The hotel is ideally located, just a five-minute walk from the town centre, and has everything you need for a comfortable stay, including a clean swimming pool. The rooms are comfortable and clean, with really comfortable beds, super-soft pillows, coffee machines and fridges in some rooms, the rain showers are great, making it an excellent base for both business and leisure. However, what really makes this hotel stand out is its exceptional staff. From the moment you arrive, Gina and Craig on reception make you feel genuinely welcome. They are friendly, approachable and always happy to help, making you feel at home from the moment you walk through the door. Nothing is ever too much trouble. Kasia deserves a special mention at breakfast. She greets you with a friendly smile and a cheerful good morning, makes sure you have everything you need, from ordering your poached eggs, to sorting out the coffee machine when needed, all with a smile. It is that level of personal service that makes such a difference. In the evening restaurant, Steven, Bobby, Jay and Julia are equally welcoming. They always take the time to say good evening and have a quick chat, asking how your day has gone. Those little touches make you feel valued as a guest rather than just another room booking. The hotel itself is fantastic, but it is the people who make it exceptional. The whole team creates a friendly, welcoming atmosphere that makes you want to return time and time again. I wouldn’t hesitate to recommend the Holiday Inn Sutton to anyone looking for a comfortable stay with genuinely outstanding service. It is my go-to hotel when working in this part of London, and the staff are the reason I keep coming back. A huge thank you to the entire team for consistently making my stays such a pleasure!
• GH

  Gavin Houghton

  2 days ago
  5.0
  The staff are fabulous very smart and polite very professional I have stopped here multiple times for work and never had a bad word to say apart from parking in a van can be complicated as cars don’t use the under car park and we can’t get in there that’s it really bar staff and restaurants staff are all amazing
• PG

  Pankaj Gurnani

  3 days ago
  5.0
  Check-in was smooth and hassle-free, and the entrance is impressive, with a welcoming feel from the moment you walk in. The food was good, and breakfast offered a great variety of options to suit everyone. Service throughout was quick and efficient, and the staff were friendly and helpful. I'd happily stay here again and would recommend it to anyone visiting the area.
• AB

  awilmer balai

  3 days ago
  5.0
  Great hotel with exceptionally welcoming staff and perfectly clean rooms. The customer service was excellent across the board, but I want to make a special mention of Roy. His friendly attitude and willingness to help answer all my questions really stood out. Thank you for a wonderful stay!
• RB

  Raveen Baburaj

  5 days ago
  2.0
  I have stayed at Holiday Inn Sutton several times, but my most recent experience at the end of August was very disappointing. As an IHG Gold member, I requested a quiet room as I had an online meeting to attend. Unfortunately, I was allocated a connecting room where I could clearly hear the neighbouring guests talking and watching TV. Thankfully, the receptionist was helpful and relocated me. The main issue, however, was the parking. Despite providing my vehicle registration at check-in and paid for it, I received a parking charge notice through my lease company. After contacting the hotel and providing evidence, the Front Office Manager confirmed that the reception tablet had malfunctioned and my registration had not been recorded. Although the parking charge was eventually cancelled, I still incurred an administration fee from my lease company. I requested reimbursement, as the issue was entirely beyond my control, but have received no response to date. I rarely leave negative reviews, but the lack of communication and accountability has been disappointing, particularly as a returning guest. Follow-up: Following the response to my review, I subsequently called the hotel twice in an attempt to resolve the matter. On the first occasion, I was placed on hold for an extended period and eventually had to hang up. On the second occasion, the manager told me he had guests to check in and could not speak to me at that time. As a paying guest trying to resolve an issue caused by the hotel's own system failure, I found this response extremely disappointing. A+ service.

Frequently Asked Questions About Holiday Inn London - Sutton by IHG