Holiday Inn London - Kensington High St. by IHG

Reviews

• SA

  Saed Alhabib

  3 days ago
  1.0
  ⭐ Very disappointing and unprofessional experience Unfortunately, my experience at this Holiday Inn was extremely disappointing, particularly as an IHG Platinum member. I booked one suite and one standard room and contacted IHG Central Reservations in advance specifically requesting connecting rooms. I was told that a strong note had been added to my reservation. When I arrived, the front desk initially told me there was no message or request on the booking. After further discussion, they then acknowledged that the message was actually there. This was already frustrating, as it appeared the reservation notes had not even been properly checked before I was told they did not exist. I completely understand that connecting rooms are subject to availability. The problem was the way the situation was handled. Initially, I was told the rooms would be on different floors. After speaking with the manager, the proposed solution for the following day was to downgrade my suite to a Premium Room, while upgrading the standard room to Premium, so the two Premium Rooms could connect. I was then told this would be done “with no extra charge.” I found that statement quite surprising—of course there should be no extra charge when one of the rooms I had already paid for was actually being downgraded from a suite to a Premium Room. Even more surprisingly, I was told there would be a £30 per night charge for the connecting-room arrangement. I have stayed in many hotels and this is the first time I have personally encountered an additional nightly charge simply for connecting rooms. As an IHG Platinum member, I certainly did not expect special treatment when something genuinely was not available, but I did expect professional handling, consistency and reasonable recognition of loyalty status. Instead of an upgrade or an appropriate alternative, the proposed solution involved downgrading the suite I had booked. Because I was unhappy with the entire handling of the situation, I decided to leave the hotel. Despite everything that had happened, I was still charged for one night. The issue was not simply that connecting rooms were unavailable. Availability happens. The issue was the contradictory information, poor handling of a request made well in advance, the proposed downgrade, the £30-per-night connecting-room charge, and then charging me for the night after I decided not to stay. A very disappointing experience and certainly not the level of service I expected from an IHG property, particularly as a Platinum member. Dr. Saed Al-Habib
• TJ

  Taylor Jekel

  Aug 16, 2026
  1.0
  Our room was not ready on time. When we got in, it had a really bad odor, dirty dishes, bedsheet had a yellow stain, food in the mini fridge, broken shower door and hair on every surface. We were so tired from our long travel day that we honestly just slept through it after housekeeping wouldn’t answer the phone Today we went to the front desk twice. 8am and 5/6 pm and spoke with the same girl both times. Explained the dirty state and smell of the room. Housekeeping came twice today and still the room is dirty We were given a drink coupon for the hotel bar for the inconvenience- which inconveniently cannot be used on a cocktail. Uhhhhhh????? So I ended up paying $16.50 for a gross mojito. The breakfast was cold. The woman at the Starbucks bar clearly hates her job. I’m googling the odor in my room and am terrified that it may be a toxic gas sewer leak But I have one more sleep and by the amount of guest complaints I’m seeing and hearing I doubt they’ll do anything for us. It’s a terrible feeling to come to England and have this be our room. I wish you could smell what I’m smelling. It’s literally like someone died in here
• MP

  Marco Pernice

  Aug 15, 2026
  5.0
  Una delle migliori hotel che ho avuto a Londra… Considerate che questa era la mia undicesima volta nella Capitale inglese. L’hotel è davvero molto bello, curato e soprattutto impeccabilmente pulito. Lo staff si è distinto per cordialità, professionalità ed efficienza, sempre disponibile e attento alle esigenze degli ospiti. Un ringraziamento speciale va a Valeria, che ha contribuito a rendere il soggiorno ancora più piacevole con la sua gentilezza e disponibilità. La mia camera non era grandissima, ma aveva un letto king-size estremamente confortevole e, grazie a una distribuzione degli spazi davvero intelligente, le dimensioni della stanza non sono state assolutamente un problema. Tutto era ben organizzato e funzionale. Colazione semplicemente meravigliosa, con un’ottima scelta e tutto ciò che serve per iniziare bene una giornata alla scoperta di Londra. Nella hall c’è pure uno Starbuck’s. Ma quello che ho apprezzato particolarmente è stata la possibilità di utilizzare gratuitamente la piscina. Dopo intere giornate trascorse a camminare per Londra e dintorni, tornare in hotel stanco, scendere in piscina e potermi rilassare e riposare è stato un vero piacere e ha fatto una grande differenza durante la vacanza. Anche la palestra è completamente gratuita, un ulteriore servizio che ho trovato davvero eccellente. Complimenti a tutto lo staff e a tutta la struttura. È raro trovare un hotel che riesca a combinare così bene pulizia, comfort, servizi, posizione e qualità dell’accoglienza. Sono stato davvero benissimo e tornerò certamente. Assolutamente consigliato!
• MC

  M C

  Aug 14, 2026
  3.0
  Das Hotel ist zentral gelegen und hat eine einladende Eingangshalle. Der Frühstücksraum ist sehr gross und angenehm gestaltet, die Auswahl an Speisen ist sehr gut. Die Zimmer sind eher klein gehalten, das Bad zweckmäßig und leider nicht sehr sauber, das Lavabo-Kästchen ist stark verfleckt und Marke "Eigenbau", der Teppich ist verfleckt und der Kühlschrank funktioniert nicht. Das Doppelbett ist gross und bequem, jedoch haben wir die versprochene 2. Decke nicht bekommen. Das gesamte Gebäude ist recht in die Jahre gekommen und würde eine Renovierung vertragen. Zimmer sind sehr ringhörig. Das Personal ist in der Freundlichkeit o.k., aber auch nicht mehr. Eine jüngere Dame im Frühstücksraum strahlte eine Herzlichkeit aus und war sehr freundlich, dies war ein Aufsteller für den Tag. In unmittelbarer Nähe ist ein Lebensmittelladen, wie auch die U-Bahn diverse Läden sind ebenfalls in der Nähe, die Haltestelle für Ausflüge ist in Geh-Distanz ca. 5-10 Minuten, z.B. für Hop-On-Hop-Off-Bus -> sehr zu empfehlen.
• IN

  I N

  Aug 10, 2026
  1.0
  Εκτός από την τοποθεσία δεν αξίζει τίποτα άλλο. Τα δωμάτια ήταν υπερβολικά μικρά με πολύ βρώμικη μοκέτα κ καναπέ. Σιχαινόμασταν να ακουμπήσουμε τα πράγματα μας . Το μπάνιο ήταν τόσο στενό και δεν μπορούσες να κινηθείς . Η μπανιέρα πολύ ψιλή με αποτέλεσμα να τραυματιστώ. Τα σεντόνια είχαν περάσει 3 ημέρες κ δεν μας τα είχαν αλλάξει μέχρι που το ζητήσαμε . Εκτός από αυτό μόλις ξαπλώναμε μας έπιανε φαγούρα . Το δωμάτιο διαθέτει μόνο τα τελείως βασικά . Δηλαδή πετσέτες μπάνιου κ αφρόλουτρο/σαμπουαν σε μπουκάλι . Ζητησα αν είχαν κρέμα σώματος κ μου είπαν ότι δεν έχουν . Ούτε καν παντόφλες ή βαμβάκι κ μπατονετες δεν είχαν στο δωμάτιο . Επίσης , ενώ ζητήσαμε 2 δωμάτια δίπλα κ το ένα με ξεχωριστά κρεβάτια για τα παιδιά μας , μας έδωσαν 2 δωμάτια με διπλό κρεβάτι (το μέγεθος αυτό είναι σαν μικρό διπλό ) κ πολύ μακριά το ένα δωμάτιο από το άλλο. Τέλος τα δωμάτια τα έκλεισα από την ιστοσελίδα του ξενοδοχείου γιατί είμαι μέλος κ ενώ τα έκλεισα με κάποια τιμή στην κάρτα μου χρεώθηκα περίπου 100 ευρώ περισσότερα από την αναγραφόμενη .

Frequently Asked Questions About Holiday Inn London - Kensington High St. by IHG