Holiday Inn Express London - Southwark by IHG

Reviews

• CC

  Chantel Cooper

  Oct 2, 2026
  4.0
  I spent a few days at the Holiday In Express in London-Southwark. The rooms are comfortable, clean(cleaned daily) and the staff are exceptionally friendly. I travelled on my own and nothing was too much trouble for the team. I highly recommend this hotel as it is also close to the train station, many restaurant and coffee shop options.
• LH

  Lorna Herriot

  Sep 28, 2026
  5.0
  Perfect Location to easily walk around London. Out of hotel to the right London Bridge and Borough Market. To the left a 5 min walk to The Thames. Nearest Tube Station is Southwark with good connection to Euston Station. Small bed in the rooms but nice, functional and clean. Lovely staff. I would stay again.
• DC

  Damneet Chadha

  Sep 27, 2026
  1.0
  extremely disappointing experience at Holiday Inn Express London – Southwark on September 21, 2026. WORST MANAGER : AISSEIN I had made and paid for my reservation approximately two months in advance specifically to plan our trip to London. After travelling to London, we arrived at the hotel expecting to check into the room we had reserved and paid for. Instead, we were met with an unacceptable experience from the moment we arrived. When we entered the hotel, we were not properly greeted or assisted. The manager on duty appeared to be occupied speaking and flirting with another customer. In fact, it was that customer who had to tell the manager that we were waiting to be helped. The manager eventually came over, took our information, and then walked away. We were left standing in the lobby for approximately 30 minutes without any meaningful communication or explanation. He eventually returned and simply told us that there was no room available for us. There was no sincere apology, no meaningful effort to assist us, and no immediate alternative accommodation arranged. My understanding is that, under IHG’s procedures for situations where a confirmed reservation cannot be honored, the hotel is expected to assist the guest with relocation to alternative accommodation. Instead, the manager essentially told us to leave. He did not make a genuine effort to relocate us or help us find another hotel. This was particularly unacceptable because we had already reserved and paid for our room approximately two months in advance. From what we were told and from the circumstances, it appeared that the hotel had overbooked and our confirmed reservation could no longer be honored. I simply cannot understand how a guest who has planned an international trip months in advance can arrive at a hotel with a confirmed reservation and be told that there is no room, only to be sent away without meaningful assistance. The situation turned what was supposed to be an enjoyable trip to London into an extremely stressful nightmare. We were suddenly forced to search for alternative accommodation at the last minute, when availability was extremely limited. I spent hours contacting other hotels and ultimately had to pay approximately £350 or more for alternative accommodation. What is even more frustrating is that when I asked the manager about reimbursement, I was told that he could not reimburse me. I was left to deal with the consequences of the hotel’s failure to honor my reservation entirely on my own. I have stayed at Holiday Inn properties previously and have generally trusted the brand. This experience has seriously damaged that trust. The way this situation was handled was not simply disappointing — it demonstrated an extraordinary lack of customer service and responsibility toward a guest who had done everything correctly by making and paying for a reservation well in advance.
• ES

  Emily R. Steed

  Sep 19, 2026
  3.0
  Stayed here for a week and overall the hotel was a great location for my needs (walkability and tube access) but it felt run down and overpriced. The carpeting is grungy throughout the hotel & in the room and overall it felt a bit run down. The breakfast was included and the food was ok (oatmeal, fruit, yogurt and the usual hot options) - coffee was watery. The room was quiet despite being on the street. The main bed was fine but the pull out bed mattress was very uncomfortable to sleep on.
• MM

  Marianne

  Sep 17, 2026
  5.0
  The hotel did not disappoint and lived up to my expectations. I always choose Holiday Inn when we travel because I’ve had such good experiences with the brand. The staff were very nice and welcoming, and the reception area was lovely with comfortable lounges. Our room was clean and nice, although it was a little small. The bed and pillows were very comfortable, which made for a good night’s sleep. The breakfast was really good, with plenty of options to choose from. This was definitely one of the highlights of our stay. The location was also very convenient — around an 8-minute walk to Southwark Station and close to London Bridge and Waterloo stations, making it easy to get around London. The only thing I’m not too happy about is that I don’t earn IHG points when booking through a third-party site. I usually book this way because I can get a cheaper rate that includes breakfast and cashback, so unfortunately I have to choose between the better deal and earning points. Overall, we had a very pleasant stay and would happily recommend this hotel.