Holiday Inn Express London - Southwark by IHG

Reviews

• MT

  Matthew Taverner

  1 day ago
  5.0
  I used this hotel in August to attend a concert so location was great. - Team were incredible and couldn't do enough to help with all my questions. Le on the reception team was super helpful and always smiling. Aza was really friendly while serving on the bar which created a nice atmosphere. Hotel was clean, bed comfortable and great pressure on the shower which is always to and go with hotels. I will be back soon!
• AZ

  Alberto Zamora

  5 days ago
  5.0
  It has been a real pleasure staying at this hotel. As a wheelchair user, I especially appreciated how welcoming, helpful, and attentive the entire staff were throughout my stay. Everyone treated me wonderfully, and I felt very comfortable and, above all, truly at home. Without a doubt, it has been a fantastic experience that I would happily repeat and highly recommend. Many thanks to the entire team for making my stay so enjoyable and for making me feel so welcome!
• AW

  Aleksandra Walkiewicz

  Aug 16, 2026
  5.0
  We had an absolutely wonderful stay at this hotel! The location is fantastic, and I would like to say a huge thank you for assigning us such a beautiful room and for preparing such a lovely surprise for me and my boyfriend. It truly made our stay extra special, and we are incredibly grateful. A very big thank you to the entire team, who always welcomed us with a warm smile, were incredibly helpful, kind, and attentive throughout our stay. The service was truly 5-star! I would also like to give a special thank you to Kateryna, who checked us in and made us feel so welcome from the very beginning. Thank you to everyone for making our stay so wonderful and memorable. We truly appreciate all your kindness and hospitality and would be delighted to come back again! ❤️
• AS

  amr salmin

  Aug 7, 2026
  1.0
  I was quite disappointed with my stay at this hotel. After a long flight, I arrived with several pieces of luggage, but there was no staff member available to assist with carrying the bags to my room, which was very inconvenient and exhausting. On top of that, the room did not have a refrigerator, and even worse, there was no proper wardrobe or closet to store my clothes. For the amount of money paid for the room, I expected these basic facilities to be available. Overall, I don’t believe the hotel offers good value for money, and these basic shortcomings significantly affected my experience.
• EE

  Eda Emir

  Aug 6, 2026
  4.0
  I stayed at the hotel for two nights in total. First of all, I have to say that the location was excellent. The hotel was about a 10-minute walk from Blackfriars Station, where you can easily reach central London using the District and Circle lines. In addition, trains to Gatwick Airport also depart from this station, which made transportation very convenient. As for the room, I would say it was decent. There were no slippers, and the floors were not very clean. The sink was a bit small, but it was manageable. The bed could have been more comfortable as well. I'm not mentioning these points to complain or criticize the hotel. Instead, I hope they can be considered as constructive feedback to help improve the experience for future guests. The breakfast was good overall. Since we do not eat pork products, the variety of options for us was somewhat limited. It would be nice to have more non-pork choices. The pancakes, eggs, muffins, and granola were all great, but I would have preferred the croissants to be served warm. It's not a major issue, but perhaps it's something worth considering. 🙏🏻 I would also like to mention how friendly, polite, and welcoming the reception staff were. A special thank you to Clodia, who answered all of our questions during check-in with great kindness and enthusiasm. We were also able to leave our luggage before check-in without any problems. I'd also like to thank the gentleman at the reception on the evening of Monday, August 3 (I'm sorry I don't know his name), who recommended the Italian restaurant "O' Ver Borough" nearby. It turned out to be an excellent recommendation, and he was incredibly kind and friendly. Overall, we had an above-average experience and were very satisfied with our stay. My sincere thanks to everyone, especially Miss Clodia, for their hospitality.