Holiday Inn Express London-Royal Docks, Docklands by IHG

Reviews

• MR

  Marjorie RIOUX

  4 days ago
  2.0
  1er soir de notre arrivée, des odeurs d'égouts venant de la salle de bains, obligé de mettre une tasse dans la douche pour boucher le syphon et fermer la porte car la ventilation fait trop de bruit. L'hotel est bruyant que ce soit les clients qui rentrent tard ou le bruit de la rue (on entend même le métro situé à 3 mn à pied depuis notre chambre). Le personnel de l'accueil ne parle pas francais, n'est pas aimable, il n'y a aucun prospectus à l'entrée pour les touristes, même pas une carte de Londres avec les monuments à visiter). Le petit-déjeuner est juste passable, viennoiseries sèche, jus de fruit à base d'eau, oeufs brouillés gelatineux..mais le pire de tout c'est le personnel de nuit. En 3 nuits nous avons vu 2 personnes différentes, les 2 ont été désagréables. Un soir nous avons demandé une limonade, le veilleur ne comprenait pas, il semblait agacé, le 2eme soir nous avons eu un autre veilleur, nous avons demandé une bouteille d'eau, il nous a proposé plusieurs choix mais comme nous n'avons pas bien compris sa question en anglais, il a tourné la tête en soupirant, nous avons attendu pour payer, il est reparti à la réception et comme nous insistions, il a fait un geste d'un revers de main pour nous dire de dégager, que c'était "free". C'est la 1ère fois que nous avons affaire à ce type de comportement dans un hotel, mais pour avoir eu un comportement similaire durant notre séjour, on finit par croire que les anglais n'aiment pas les francais car après avoir observé le facon de faire avec d'autres clients, ils ne sont pas aussi dédaigneux.
• SS

  Shuma Saad

  Aug 15, 2026
  5.0
  I had a really pleasant stay at the Holiday Inn Express London-Royal Docks. The hotel was clean, comfortable and in a really convenient location, especially with Canning Town station nearby. The breakfast had a good variety and was a great way to start the day. I’d especially like to mention Mohammed, one of the breakfast assistants. He was extremely friendly, polite and attentive throughout breakfast. He made sure everything was running smoothly, was always happy to help, and genuinely made us feel welcomed. His customer service really stood out and made the breakfast experience even better. Overall, the staff were welcoming and the hotel offered great value for money. I would definitely stay here again and would highly recommend it.
• MY

  Mohammed Yahya

  Aug 15, 2026
  5.0
  I had a wonderful stay at this hotel and was really impressed with the overall experience. The hotel was clean, comfortable, and welcoming, and the staff were friendly and helpful throughout my stay. A special mention goes to Mohammed, who works as a breakfast assistant. His service was excellent. He was polite, attentive, and always made sure guests had everything they needed. He brought a genuinely positive attitude to breakfast each morning and made the experience feel much more welcoming. Overall, I would definitely recommend this hotel. The great service from staff like Mohammed really made my stay enjoyable, and I would happily stay here again.
• SA

  Shahria Ahmed

  Aug 15, 2026
  5.0
  I had an absolutely fantastic experience during my holiday, and a huge part of that was down to Mohammed. From the moment he served us, he was incredibly friendly, welcoming and professional. He genuinely went above and beyond to make sure we were comfortable, happy and well looked after throughout our stay. Mohammed was always attentive, polite and approachable, and nothing ever seemed like too much trouble for him. His positive attitude and excellent customer service really stood out, and he made us feel genuinely valued as guests. It’s not often you come across someone who takes such pride in providing great service, and Mohammed definitely deserves recognition for it. He made our holiday even more enjoyable, and I would happily recommend him to anyone staying here. Thank you so much, Mohammed, for making our experience so memorable. You’re a credit to the team! ⭐⭐⭐⭐⭐
• AK

  Aaliyah Khan

  Aug 3, 2026
  5.0
  My cousin and I stayed at the Holiday Inn Express London Royal Docks for a concert at the O2 Arena, and we couldn't have had a better experience! ​The location is exceptionally convenient—it’s only about a 10-minute car ride or a quick tube journey to the O2, which made getting to and from the venue completely stress-free. ​What truly made our stay special, though, was the wonderful service. The entire team was incredibly friendly and welcoming, from the Food & Beverage staff to the reception team. A special shoutout to the lovely receptionist who was working around 5:00 PM on August 1st— he was particularly kind, attentive, and helpful when we checked in! ​The rooms were clean, comfortable, and very nice to relax in after a long evening out. Breakfast in the morning was also impressive; there were plenty of great options, and the buffet area was kept very well-managed and stocked by the team despite being busy. ​A huge thank you to everyone at the hotel for making our trip so enjoyable. We’re so grateful for your hospitality and will definitely look to stay here again for our next gig in London!