Holiday Inn Express London - Park Royal by IHG

Reviews

• AC

  Alkesh C

  1 day ago
  3.0
  Although the room was of a good size it was dated and the bathroom was in need of renovation (see pictures). The front of house staff were all friendly and helpful including accommodating my car parking needs - the best part of the experience.
• RC

  Richard Chock

  Aug 12, 2026
  3.0
  I stayed here for two nights and had a comfortable experience. The room were clean and the staff were very helpful. However, the breakfast lacked variety. They served the exact same items both mornings. Overall good stay
• RB

  Rachael Brown

  Aug 7, 2026
  5.0
  Stayed here for a concert and although very busy everything was ran efficiently and effectively, all of the staff we dealt with were welcoming and friendly. We had a slight issue with the toilet not flushing in our room and was moved just next door promptly and with no issues! I left my makeup bag and live 200 miles away, staff kindly explained how to arrange for me to have it shipped and it arrived back home with no issues which I am so grateful for! Thank you for a wonderful stay, we would definitely use this hotel again for future visits :)
• RI

  Ryoko I

  Aug 2, 2026
  5.0
  Staying at this hotel made for a wonderful trip. The room was always clean, and the towels were changed daily. The staff were all kind and very helpful. Although the hotel is right next to the railway tracks, I could barely hear the trains and slept soundly. It is located in the London suburbs but offers great accessibility, so I highly recommend it. If I had to point out one area for improvement, it would be the limited breakfast menu. Otherwise, it was perfect!
• TX

  Tina XxX

  Jul 27, 2026
  3.0
  The location was great and very convenient. Unfortunately, the overall stay was let down by the service and the condition of the room. Most of the staff appeared as though they didn’t want to be at work, with the exception of one lady at breakfast who was welcoming and helpful. The receptionist came across as quite moody and failed to provide important information, such as the need for a token to exit the car park, which caused unnecessary inconvenience. The kettle in the room was filthy, so we didn’t feel comfortable making a cup of tea. The mattress was old and in need of replacing, making it uncomfortable to sleep on. The sofa bed was also very wobbly and didn’t feel sturdy or safe. Overall, while the location was excellent, the customer service and room maintenance need significant improvement to make the stay enjoyable.