Holiday Inn Express London - Limehouse by IHG

Reviews

• CS

  Cad Sonu

  5 days ago
  3.0
  Hotel in general is decent & value of money, Four STAR for Iranthi at reception for being so kind & helpful to guide on local commute & Assisting us on our early arrival.
• JJ

  Joanna

  Sep 30, 2026
  1.0
  Absolutely unacceptable experience. The hotel cancelled my reservation at the very last minute, just one day before my stay, despite the fact that there was a major concert taking place nearby and accommodation in the area was completely sold out. What makes this even more unacceptable is that only around five hours before cancelling the reservation, the hotel contacted me asking me to pay for the booking urgently, even though my Booking.com reservation clearly had the “pay at the property” option selected. Because of their cancellation, I was left with virtually no alternatives and the few remaining hotels in London were costing around £800. This put me in an extremely stressful and difficult situation through no fault of my own. What made the situation even worse was the complete lack of response from the hotel when it actually mattered. On the day of my reservation, and on the day of the concert, they did absolutely nothing to help or resolve the situation. They only replied to my message four days later, with what felt like a generic PR-style response saying that cancellations can sometimes happen. They did not properly address why my reservation had been cancelled, they did not explain what had happened, and they did not take any meaningful responsibility for the situation they had created. A confirmed reservation should mean something. Cancelling a guest’s stay at the last minute, after first urgently requesting payment despite a “pay at the property” booking, then failing to respond when the guest urgently needs help, and only sending a vague corporate response several days later is completely unacceptable. I would not trust this hotel with an important booking and I would strongly advise future guests to be very cautious, especially if they are travelling for an event or during a busy period.
• EB

  Eric Barends

  Sep 30, 2026
  2.0
  This Holiday Inn Express is, of course, a tier below its parent brand, but it no longer lives up to the "upper economy, limited service" concept the brand started with. Staff are poorly trained and show little customer focus, and the facilities are basic at best. Don't expect any extra service, such as an early check-in after an exhausting intercontinental flight. Not even a glass of water was offered. The room was claustrophobic: to reach the other side, you have to climb over the bed. The food was poor, a bland, gloopy curry with microwaved rice. The gin and tonic, served without ice or lemon, looked like a glass of water. It delivers what it promises - bed, a shower and a meal - but it won't make you happy.
• DM

  D M

  Sep 26, 2026
  5.0
  Super gelegenes Hotel. Die DLR ist quasi vor der Tür. Der Service ist sehr nett. Frühstücksangebot reicht für den Start in den Tag. Man sollte nicht zu viel erwarten, aber man wird satt und bekommt ein Kaffee. Mein Zimmer war zur Hauptstraße, die abends noch gut gefahren war. Ich hab aber nichts gehört, weil die Fenster sehr sehr gut isoliert sind. Badezimmer ein wenig in die Jahre gekommen, aber sauber. Ich würde hier wieder buchen.
• MG

  Martin Gerlich

  Sep 23, 2026
  3.0
  The standard room was £190 and had no window. It was clean and looked quite new, though. The location is close to the DLR station, with a few pubs nearby, but otherwise there’s not much around. I know it’s London and hotels are expensive, but £190 for a windowless standard room just felt way too expensive for what you get. Nothing particularly wrong with the hotel, but for me the value for money simply wasn’t there.