Holiday Inn Express London - Excel by IHG

Reviews

• AM

  ANDREW MUCHIRI

  2 days ago
  5.0
  It was amazing. I loved the food and the rooms I stayed in, majority of our service was great apart from one hiccup. Also, some Pakistani lady at breakfast was so kind to us, loved her but I seem to have forgotten her name. I'd come here again. I've also not found any issue at all with my rooms, they were truly well thought of
• LP

  Lulu Pauling

  5 days ago
  2.0
  One of the dirtiest hotels I have ever stayed in. The lobby, bar and restaurant were brilliant, we came in and thought the hotel would be lush but was surprised by how poor the rooms were. We did stay over a busy Excel weekend, so the hotel was fully booked, and unfortunately I was put into an accessible room. Normally this isn't a problem, but it felt like the room has been left for some time with no one staying in it, as it isn't a 'preferred' room choice, and therefore was incredibly dusty. The shower was in awful condition, thank God I'm not disabled as I would have been so uncomfortable having to use the seat in the shower. The entire bracket had rusted and all of the grout in the shower & the bottom of the shower curtain were bright orange, sure sign of dirty bodily oil/bacteria that's not been cleaned off the surface properly. I also did not like the fact that my room backed onto the corridor across the two parts of the building, so I had to keep my curtain closed to make sure no one could see in. Normally I would have asked to have my room changed but understandably the hotel was incredibly busy and there was nothing they could do. I'm sure if I stayed in a normal room, it would be better, but if were put in an accessible room again I would cancel my reservation and go elsewhere. These rooms should be cleaned and maintained even when people aren't regularly staying in them!!!!
• DK

  Deniz Keles

  Oct 5, 2026
  2.0
  Selecting Holiday Inn Express London ExCeL based on previous good stays, and as a IHG Diamond Elite member but my recent experience with my sister was terrible. We had requested twin beds, which was explicitly confirmed by a supervisor the morning of our stay. However, when we arrived at 7:00 PM, the room wasn't ready. After waiting, the Duty Manager approached us in a shockingly rude and argumentative manner, claiming they were under no obligation to fulfill the confirmed room request. Refusing to let the manager’s aggression ruin our Friday evening, we left the property. Very disappointing management and appalling customer service. We definitely will not be back at this property.
• SA

  Shogufta Ahmed

  Sep 29, 2026
  5.0
  We stayed at Holiday Inn Express London as a family and had a really good experience. ❤️ The hotel was comfortable, clean and convenient, which is exactly what you need when travelling around London with children. It was a great base for our trip and somewhere we could come back to and relax after a long, busy day. The kids enjoyed the stay too, which always makes travelling much easier! A good family-friendly hotel and we’d happily stay again on another London trip. 🏨❤️
• SR

  S Raj

  Sep 26, 2026
  5.0
  Lovely hotel stay with lovely staff shout out to lebechi for his awesome personality and smile He was really welcoming and as asset to the company thanks lebechi for being so kind along with the rest of the staff who's names I didn't get thank you all. Will be back again