Holiday Inn Express London - Croydon by IHG

Reviews

• SF

  Steven Falvey

  4 days ago
  5.0
  I’d never been here before. Everything was just what I needed, very impressed! Talking of very impressive, I must mention Andrei, who checked me in. I knew it would be a great stay from that moment. 5/5!
• KA

  Kalise Allen-Perkins

  4 days ago
  4.0
  I had a 2 night stay here and the service and staff were lovely, very friendly and able to support my needs. They were accommodating to me allowing short notice late check out. They had all amenities and a good breakfast selection. I would only say I wasn’t a fan on the bed being on weels and being able to move as I noticed some dust on the carpet under the bed. Overall a very pleasant stay.
• PP

  Paul

  5 days ago
  5.0
  Séjour très agréable au sein de l’hôtel, l’hôtel est près de la gare et des commerces environs ce qui est pratique pour les déplacements et divertissements. Le personnel de l’hôtel était très sympathique notamment Naresh que je comprenais bien bien que j’ai des difficultés en anglais.
• A

  家長真大

  Aug 16, 2026
  5.0
  I'm glad I chose this hotel for my first visit to London. The room was clean, and the Wi-Fi worked perfectly. The croissants at breakfast were especially delicious. I'm also very grateful to Naresh, who was kind and communicated with me very well despite my limited English. I would definitely recommend this hotel to travelers who aren't confident in their English. You can stay here with peace of mind.
• GS

  GIRUBA BEULAH SE

  Aug 4, 2026
  4.0
  I had a generally pleasant stay at this property. Despite the hotel itself being tucked down an alleyway, the interior accommodations are great and only slightly less being on par with a standard Holiday Inn. The room and bathroom were exceptionally spacious, clean, and well-provided with an iron, ironing board, and necessary toiletries. As an IHG One Rewards Gold Elite member, I deeply appreciated the exceptionally warm welcome from the front desk agent during my early morning arrival. The £30 early check-in fee, which included breakfast, was reasonable and highly convenient. On my final day, another agent, Andrei, was equally helpful in seamlessly accommodating my member benefit for a one-hour late checkout. On my third day, I requested a bedsheet change from housekeeping and politely reminded Waleed at the front desk. While the housekeeping team kindly fulfilled the request, Waleed chose to inform me in a rather defensive tone that this was 'not hotel policy.' Under IHG Holiday Inn Express's official Green sustainability policy, sheets are standardly refreshed every third day. If this specific branch has opted out of brand standards or if the corporate policy has recently changed, management should clarify this rather than allowing staff to address guests defensively. The hotel is conveniently located a 7–10 minute walk from East Croydon station. Guests should be aware that the walk to the station is quite littered, and the surrounding environment can feel a bit uncomfortable depending on the time of walk. In the early mornings and late evenings, there is loitering and there areindividuals exhibiting erratic behavior on the streets on the path to the station.