Four Seasons Hotel London at Park Lane

Reviews

• CR

  Cheri R

  Oct 4, 2026
  2.0
  This is a review for the Spa and Afternoon tea combo. This was a truly terrible experience for 3 of us when considering we paid over 1,000 GBP for the spa and afternoon tea package - you expect an amazing experience (massage quality and food), if not at the very least spectacular service for that price. The spa was the better experience, however my sister had a masseuse (Stacie I believe) who was very rude to her. She has sensitive skin and when during the facial she complained that she didn’t like the face scrub experience, she insisted on proceeding saying “It’s make your skin smooth”. When my sister then insisted a second time she said “I don’t understand what you don’t like, you need to be more specific”. I’m not sure what type of training she is receiving but it’s entirely inappropriate to continue doing something your customer is clearly saying she doesn’t enjoy EVEN if you believe it’s good for her and then to tell her she’s not making sense. The afternoon tea was even worse. The time was pre booked for 2:30pm and we arrived at our seats around 2:28pm. The tea only arrived closer to 3pm and we waited a total of 40 mins before I couldn’t take it anymore and got up to talk to the staff and they rushed over with the food. The server said there was a mix up and from what I could gather the food was ready but they just forgot to bring it to us for 40 whole minutes. It was not busy or crowded so there was really no excuse. To top it all off the sandwiches tasted like they came from Sainsbury (dry and bland) and the scones were not the right texture (they were more like cake). We are not new to afternoon tea experiences in the UK and this was easily the worst one as well as the most expensive. I cannot in good conscience recommend the experience to anybody. Really quite amazing to be able to fail at every aspect of the service. Only reason it’s not 1 star is because Inga who did my service at the spa was actually quite decent.
• TA

  Talah AlSecait

  Oct 4, 2026
  5.0
  No matter how many hotels I try in London, nothing beats the Four Seasons at Park Lane. The team, the rooms, the interiors, the service—every detail comes together beautifully, and all the senses are satisfied here. There’s something about the overall experience that always feels exceptional, from the atmosphere to the attention to detail. Without a doubt, my favorite hotel in London and the one I always look forward to coming back to.
• HA

  Hanif A

  Sep 23, 2026
  4.0
  It was a great experience at the day spa at this hotel. We went to celebrate a birthday together and the experience was pretty much exactly as expected. It was very quiet so you had the place to yourself or were sharing with one other person at the most, and all staff were friendly and approachable. The massage that we booked was carried out by excellent masseuses and had no complaints overall. It is quite expensive for what you get but the privacy is worth it. The reason why I'm giving 4 stars is because you can get similar or better service in other places for about the same price, if not slightly less.
• KK

  Khaled

  Sep 18, 2026
  5.0
  What a wonderful stay! Everything was seamless from check-in to check-out. The rooms are beautiful and comfortable, and the location near Hyde Park is perfect. You can truly feel the five-star quality and attention to detail throughout the hotel. Breakfast was excellent, and I especially enjoyed the gym, sauna, and Jacuzzi facilities. The staff were incredibly friendly and professional, with a special thank you to Mohammed and Lana at the front desk for their outstanding service and genuine hospitality. A fantastic experience overall—I would definitely stay here again and highly recommend it!
• BB

  Bunker Blake

  Sep 8, 2026
  5.0
  This review is long overdue, and in some ways it is an apology. Years ago, I treated my parents to a stay at the Four Seasons Park Lane when I was proud, exhausted, and deeply invested in giving them something special. When a few things fell short, I reacted with an intensity I regret today. The truth is, I wanted the experience to be flawless because I love my parents, had worked incredibly hard, and hadn’t yet learned how to leave the pressure and hard edges of working in high finance in Mayfair at the office. Looking back, what remains is a gorgeous hotel in an extraordinary location, a tasteful room, excellent breakfasts and afternoon tea, and the memory of giving my parents a few special days in London, my favorite large city in the world. Time has also given me a much better appreciation for hospitality itself: hotels are run by human beings, holidays are complicated, and even exceptional places will occasionally have an imperfect day. Serving extremely wealthy people must come with its own occupational hazards, including expectations that can become detached from reality, and I suspect I was unconsciously emitting some of the same intensity I was experiencing in my own professional world. There is real skill in absorbing that pressure with grace, and Four Seasons somehow makes extraordinarily difficult work look effortless. Four Seasons remains one of the great hospitality brands in my mind, and its ability to deliver that standard at scale is equally impressive. This is the best of the best: London, Mayfair, Hyde Park, and what I believe is one of the finest hotel locations anywhere on the planet. The trip ultimately taught me something about expectations, gratitude, and the privilege of being able to treat the people who have done so much for you. I hope to return someday with more perspective and enjoy this remarkable hotel for what it is.