Crowne Plaza London Docklands by IHG

Reviews

• PP

  Paul

  2 days ago
  1.0
  Actually the worst experience I ever had with an IHG Hotel. In short this hotel is not worth getting called Crowne Plaza. It's a Holiday Inn Express AT BEST and it offered extremely poor price-performance ratio (200€/night). Long: This hotel had so many problems, I don't even know where to start, so I will make it chronological. It began with small problems like (1) the not working door for wheelchair access, so we needed to use the small, manual revolving door, which is quite difficult with a wheelchair. (2) At check-in the status didn't got honored and I needed to ask for the drinks, even though I already delved them at online check-in. (3) Entering our room that was advertised for 4 people we realized that the "2 double beds" means two 135cm wide beds in Great Britain. a bit of my fault because I could have looked up what double bed means in that country but honestly, you can't advertise 135cm beds for 2 people...it was a pain sharing this with my girlfriend and I had 3 horrible nights. One bed was hard which I enjoyed while the other bed was super soft. Seems like the hotel is using different mattresses here. (4) even though 3 guest were registered in this room and the room is advertised as 4 people we just got 2 towels. Every day. even after complaining every day we just got 2 towels again the next day. One towel was dirty...Poor service. (5) the bathroom wasn't properly cleaned when we arrived. Big bunch of red hair in the shower. (6) toilet flush wasn't working properly. We needed to pump it to get it to work. Should have gotten fixed the 2nd day. I'm not sure if someone even looked at it because nothing got repaired. (7)worst for me: fire alarm at 1am on Sunday. Perfect for ruining the whole day because I couldn't sleep and that's why I was tired on NFL match day. Handling of the personal was poor "happens, it's a faulty alarm, go back to your room". Could have gotten handled a lot better and is definitely a reason for me to demand a partial refund, which I wouldn't have done if it got handled better. Manager wanted to write down our room number but nothing happened afterwards. Except the electricity outage some minutes later which was only like 2-3 minutes so no problem. But the personal is super untrained in general which brings us to point (8): Its okay that the staff in the bar asks for ID when people look young but who the hell works in a bar and isn't able to pronounce any of the wines correctly? Neither Chardonnay nor Sauvignon blanc are hard to pronounce. Also we didn't feel very welcome in the bar, more like an unnecessary disturbance to make money. It seems like we had so many problems that they didn't even wanted to ask anymore, how our stay was at checkout. So, while the problems all might be minor, the sheer amount of problems in just 3 days and how they were solved are embarrassing for a hotel that costs 200€ per night. Price-performance ratio is probably the worst, that I have ever experienced in a hotel. I will definitely never come back to this property.
• DH

  Debi Harper

  2 days ago
  5.0
  A little too far out of the main city for my tastes although others may prefer this and because we were driving it made getting back into the tourist areas a bit of a slog, public transport probably makes it more accessible. The hotel itself was lovely, rooms were spacious, clean and comfortable. One of our party had an issue getting her food in the evening when the kitchen overlooked her order after a large party arrived after us and she had more than an hour wait for her food, although the waiting staff were super apologetic. The food was excellent though.
• LR

  Laura Reynolds

  3 days ago
  5.0
  We were very impressed with this hotel. The location is brilliant for the O2 and Greenwich and we felt £140 was reasonable for a double room including breakfast. We are both ambulatory wheelchair users and we did not book an accessible room as we can both walk short distances but on check in we were provided with an accessible room and we were really glad as it was just that! Plenty of room for both of our wheelchairs to charge. Wide doorway, large bathroom with grab rails for the toilet and step free shower with shower seat. Emergency pull cords present by the bedside and the toilet. Illuminated emergency lighting and fire alarm light in bathroom and bedroom. I would advise on installing a pull cord that is accessible from the shower too in case of falls. Low bathroom sink and countertop with large mirror. The bed was extremely comfortable and the room was surprisingly quiet for such a busy location. We both slept so well! Breakfast was delicious and there was plenty of choice including vegan sausages amongst the usual cooked breakfast offerings. Pastries, fruit, yogurt and cereals available too. Staff were accomodating and on hand to help. I would recommend taking the cable cars across the river-much faster and cheaper than a taxi. I would feel safe staying here if I was alone.
• RR

  roni3131

  3 days ago
  5.0
  This Crowne Plaza is in such a good location, overlooking the Thames, the Dome and Royal Docks, near to a Tesco Xpress which was handy. From the moment of arrival, Kaleb on the front desk delivered exceptional service, made me welcome. The room was spacious, light, shower perfectly hot temperature for me, the TV was huge with a mix of channels, plus the ice box was a lovely touch. After an evening in the spa, a good night sleep, decent breakfast, I left knowing I'd be back to stay one day.
• KM

  Kiefer Moriarty-Short

  Sep 18, 2026
  1.0
  I’m genuinely sad to be writing this review. I booked a staycation at the Crowne Plaza because my partner and I haven’t had much time together recently, and I wanted to treat her and make the occasion feel special. Unfortunately, what should have been a lovely experience left us feeling extremely disappointed. I want to make clear that, ordinarily, we would have put up with most of the issues we experienced without making a fuss. The staff we met were generally very nice, although they seemed incredibly stressed and overstretched. When we arrived, we were told to call down if we needed anything. However, when I later called to ask for some ice, I was told that it was not their policy to bring it to the room and that I would need to collect it myself. This surprised me given the level of service I expected from a four-star hotel. On the way to our room, the area around the lift had an absolutely dreadful sewage/faecal smell — genuinely like standing inside a dirty toilet. Our room itself was clean and made up nicely, but even there we found that the body wash appeared to have been heavily watered down. These aren’t enormous things individually, but they certainly didn’t give the impression of a four-star experience. I do want to specifically praise Jasson Roberto and Moona Aqsa, who looked after us during our evening meal. They were friendly, professional and competent, and the food was really tasty. They were easily the highlight of our stay. However, what ultimately compelled me to write this review happened at breakfast the following morning. While we were eating, a minstrel performance featuring racist imagery was being shown on the television in the breakfast area. My partner is Black Jamaican. I had booked this stay specifically to do something nice for her, and instead we found ourselves sitting at breakfast confronted with imagery rooted in an extremely painful history of racism and racist caricature. It was deeply uncomfortable and completely inappropriate for a hotel dining room. What made the situation worse was the response when we raised it with staff. We were told that they had nothing to do with the television and couldn’t change what was being shown. Management appeared to be walking around the area while it remained on screen, and nobody seemed willing or able to take responsibility for dealing with it. We weren’t demanding anything extraordinary. At the very least, I would have expected somebody to acknowledge why this was upsetting and make an effort to remove it from the screen. The other problems with our stay would probably have gone unmentioned. Hotels have busy days and things go wrong. But this was different. My partner should not have been made to feel uncomfortable or unwelcome while having breakfast at a hotel where we were paying to relax and celebrate together. Sadly, it overshadowed the entire experience and left both of us with a very bad taste in our mouths. I don’t think we will be returning, which is particularly disappointing because there were members of staff who were genuinely lovely and aspects of the stay that we really enjoyed. As we were checking out, we spoke to Kalyani, who was empathetic when we explained what had happened. She waived our parking fee, which was a kind gesture, and I genuinely felt that she was trying her very best to help us. I appreciated her response, particularly after we had felt that our concerns at breakfast had simply been dismissed. I sincerely hope management takes this seriously. This isn’t simply about a disappointing hotel stay; it is about making sure guests feel welcome and comfortable. I hope the hotel reviews what is shown on televisions in communal areas and, importantly, ensures that staff know how to respond appropriately when a guest raises a concern like this.