SA
Sara Akhtar
Jun 30, 2026
I have had to stay at this hotel quite a bit because of a problem with my flat. I have come to feel like this hotel is a second home. I will say though, I stayed in the Club Rooms in 11th floor which are the best rooms. I personally didn't like the standard rooms. This hotel is part of The Millennium group and you get points for staying here. It's a generous program and points can be used to pay for your next stay.
Although one of my stays was marred by missing items from me forgetting them when I checked out. It was a vintage bag, very hard to find and an expensive pair of multifocal glasses. Nothing was offered by way of compensation. However, that was the only issue I experienced.
The front desk staff have been wonderful. They are helpful, bright, friendly and really make me feel at home. I would name all of the staff, but I forget their names! Rida has been wonderful. She is a real asset to the hotel. Zakaria is lovely too. All of them are, to be honest. And the Managers who have dealt with my complicated bookings have been great. Also, the bar staff are lovely and the concierge are faultless. All wonderful people.
This hotel has one of the best locations, right off the wonderful High Street Kensington. You can shop, eat, have a drink and more on this street.
The Hotel has an Uber booking facility and there are always Black Cabs outside if needed. I use the app Jump to get cabs as I usually only need them for short journeys due to a disability.
Another huge plus is they have a mini shop next to reception. You can buy a soft drink, wine, beer, water, cold drinks, crisps and other snacks 24/7. I think that's brilliant. They also have an in-house coffee bar during daytime with bakery goods, coffee and tea. They serve buffet style hot and continental breakfast as well. Couldn't ask for more!
They allow guests to order food and groceries via delivery services. I use Deliveroo. So if you don't feel like going out, you can order food from restaurants to enjoy in your room. That's a big plus point.
They put mineral water in the club rooms and they very kindly have given me a fruit basket each time I have stayed here.
They have a modest but decent menu for room service.
They have a decent pub, as well, within the hotel. I really like it, it's an old style pub, lots of dark wood and parke floors. The pub has a good menu to order food from and best of all, they have Happy Hour(s) from 4 pm to 7 pm, where you can buy one drink and get one free. It doesn't apply to every drink, so check before you order your drink. They also have a special deal on burgers during the FIFA tournament. I watched England play in this pub and it was great, not rowdy or crazy - a very enjoyable experience. All the bar staff are lovely, they are so welcoming. Again, I can't remember everyone's name to individually praise them. I do remember Meghene who always welcomes me with such warmth.
They also have a lovely restaurant serving Singaporean and Malaysian dishes. So really, you are spoilt for choice!
Lastly, and this was really important for me, they have a cooling system in the rooms which was so needed during the heatwave. I put in on full blast and stayed in my very cool room. Such a relief. Also, the rooms are fully insulated and you don't hear any noise or sounds once you are in your room.
One more thing, you are walking distance from beautiful Kensington Palace Gardens, and close to several bus stops as well as Kensington High Street tube station.
They have CCTV on the floors for safety and you can't operate the lift without a room key card, so I felt very safe.
I can't imagine why anyone would stay in any other hotel! But do book in advance! They regularly are fully booked. I have my best friend to thank for my stays who leant me the means to stay in this wonderful gem of a hotel. X