Premier Inn London Ilford (Newbury Park)

Reviews

• LC

  luke crolla

  2 days ago
  4.0
  Good location near Newbury Park station. Rooms are clean and have AC. 36°C outside but very cozy 21 to 23°C inside, very nice. Check in wasn't a good experience. They completely turned to check in via machines. Couldn't activate my key so I had to wait in line for an employee to help me.
• RH

  Rory Harper

  4 days ago
  4.0
  Newly refurbished Premier Inn a 5 minute walk from Newbury Park Underground Station which provided us an excellent link to and from Central London. Room was clean, everything worked and the air conditioning was fab! Kept the room nice and cool while we were out for the day. Great to use as a base if you don't mind a half hour commute in to London. Great amenities nearby also. Very little interaction with staff during our stay, but they seemed pleasant enough. Would definitely stay again.
• KR

  keith roberts

  4 days ago
  5.0
  I often stay in Premier Inns with work and find that all venues are filled with professionalism. Clean rooms, quality food and service. All at a standard which is above good, EVERY time. (I'm a huge fan, can you tell?) I want to compliment the staff at this particular venue. The ladies who helped me check in on Sunday 21st June 2026, I believe went above and beyond for me. The moment I saw the computerised check in, I must've thrown a confused look on my face as the lady instantly asked me 'would you like me to show you how it works?' I agreed I was a bit of a technology mong, had a little giggle about it and helped me check in. There was a small error from my companies side of the booking with the parking and booking of meal deals but again, without hesitation there was help and explanations of what could be achieved. All whilst having a little joke about the situatuon. I'm guessing the 2nd lady who might've been the 'on-shift' manageress was also incredibly friendly and helpful when she popped out to assist me. Thank you. I can only guess that the building has recently had a refurbishment so the decor and cleanliness were outstanding. My room was like a fridge which I was truly grateful for as it was during the inferno that was occurring with the weather. I only ate breakfast at the hotel which was fully stocked and had a perfectly cooked hot buffet. Including my poached eggs which was ordered as an extra. Parking was easy and very easy to find the place. Probably the tidiest carpark in such a busy city. The views were also a surprise and plenty to look at. This venue and it's staff, are a credit to your brand. I can wait to come here again. Thank you again and I hope Whitbread can find a way to treat you at the next Staff get together.
• GG

  geo Ghilan

  Jun 16, 2026
  5.0
  I had a wonderful stay at the Premier Inn Newbury Park. The hotel is very clean and comfortable. It is also in a great location near the tube station.A huge thank you to Duty Manager Raluca. She was incredibly helpful, polite, and professional. She made sure everything went smoothly during my visit. Her excellent customer service really stood out! I highly recommend this hotel and will come back soon. Good Stay and Helpful Management by RalucaThe rooms at this hotel are fresh, modern, and very quiet. The location is perfect for jumping on the Central line.During busy times, the hotel can get a bit hectic, and service at breakfast can slow down. However, Duty Manager Raluca was amazing. She stepped in to handle issues quickly and with a smile. She works hard to keep guests happy. Thanks to Raluca for her great support! Raluca Was Amazing!Brilliant stay at Premier Inn Newbury Park! The hotel is tidy and the beds are very comfy.Special mention to DM Raluca. She provided top-tier customer service and made me feel very welcome. Staff members like her make all the difference.
• LM

  Li Matthews

  Jun 12, 2026
  1.0
  The woman on reception was extremely rude, and dismissive, it was appalling, i’ve seen other guests have had a similar experience from the reviews below. She didn’t want to check us in, when we asked if we could check in with her we were met with distain. There was a queue, and we were simply told to use the machines instead. The manner in which this was communicated came across as abrupt and dismissive. At no point were basic courtesies such as “please” or “thank you” or “have a nice stay” used. We were told that we would need to come down the following morning to make a payment relating to our stay and late checkout. I questioned why this could not be paid at the time, as having to wake up early to come to reception seemed to defeat the purpose of paying for a later checkout. Especially as when I rang the day before, I was told I could pay on arrival for late check out. She told us that no one reads the work what’s app Group chat, so even if we did pay now that we would still be woken in the morning because the staff wouldn’t read her message saying we had paid for late check out. The following morning, the fire alarm in our room and our floor went off unexpectedly multiple times. There was no warning beforehand and no apology afterwards, which was extremely frustrating and disruptive. My friend went down to reception to find out if it was a real fire. She was met by a gentleman on reception near enough laughed in my friend’s face saying “oh you’re fine, it’s not like you’re outside thinking it’s a real fire”. The timing of this incident, shortly after my discussion regarding payment and late checkout, left me feeling uncomfortable about how the situation had been handled. A further issue arose regarding our late checkout. Despite having paid for late checkout, we were disturbed and informed that we had not paid. We were told that the system did not show any record of the payment. This was frustrating and embarrassing, particularly as we had already made the necessary arrangements. The receptionist’s attitude throughout our stay was extremely rude and unwelcoming. From our interactions at reception, I felt that we were treated dismissively rather than as valued guests. Upon checkout, the receptionist abruptly snatched the key card from my friend’s hand, which came across as disrespectful and unprofessional. This behaviour left us feeling uncomfortable and was not the level of customer service we would expect from Premier Inn. We asked for the manager and were told he was not in, there no attempt made to find out what our issues were or to resolve them. As guests, we should not have been inconvenienced due to what appeared to be an error or lack of communication within the hotel. Being disturbed during a period we had specifically paid for undermined the purpose of purchasing late checkout in the first place. Overall, I found the customer service to be poor and unprofessional. The lack of communication, the disruption caused by the alarm, and the attitude displayed by reception staff significantly affected what should have been an enjoyable stay. I’ve complained to Premier Inn who have not tried to resolve the issue…. Still waiting to hear from the Manager….