Holiday Inn Express London Heathrow T4 by IHG

Reviews

• KT

  kunie tanaka

  2 days ago
  1.0
  フロントは終始流暢な英語でまくし立てるので理解できず、お互いに嫌な空気になります。そもそもバリアフリールームを他の人に貸して用意出来ないから部屋を変えてくれとかそちらの都合なのに。ニュージャージーのベストウエスタンでは、相手を思いやって簡単な単語の羅列などで会話してくれたので、お互いに嫌な思いをしませんでした。マリーナベイサンズなんかも日本語デスクを作ってたり。 4つの荷物をポーターしてくれないのは、チップの気遣い要らずで良かったですが、コの字型回廊のかなり最奥の部屋だったので、途中でハウスキーピングが通路を塞いでたこともありかなりしんどかった。 部屋に入ったらないない尽くし。 歯ブラシ・シェーバー・諸々アメニティ・コンディショナー・バスタブなくてシャワーのみ・ミネラルウォーター・セーフボックス、まあウォシュレット・スリッパはしょうがないとして、冷蔵庫までないです。ボックスティッシュもミニサイズのBOXが一箱しかなくて、使いかけだから5枚程度しか入ってなかった。 壁が薄く音筒抜けなので夜はテレビ・トイレすら憚られる。 自動販売機もコインランドリーもなし。 固定式手洗い石鹸ポンプの真下が予備トイレットペーパーの設置場所なので、手洗いして石鹸出したら真下のペーパーがびしょびしょになってしまう。全く気遣いがない。 建物がしっかりしてるのか、ahamoやグローバルWi-Fiの電波も入りづらい箇所がある。Uber Eatsも使えません。 おまけに遠隔操作の嫌がらせのように、何もしないで風呂の扉開けただけで煙探知機がけたたましく鳴り響いて迷惑した。 KITAKAMIのホリデイ・インも悪かったし、心象最悪。
• RC

  Raymond Charlton

  2 days ago
  1.0
  When checking in, the bellman asked if we would be parking the car overnight. Said no, just checking in. He showed us where we could park close to the curb, mentioned nothing about a drop off fee and said that we were okay to park there while checking in. Here it is three weeks later and I've received a 100 pound fine for my rental car being out front for fourteen minutes. With the bell hops permission) From my research, it looks to me to be a scam for making extra money. Beware if checking in to the Holiday Inn.
• CM

  Chak Shun Ma

  Oct 1, 2026
  1.0
  Extremely disappointing treatment of a guest with mobility difficulties I am extremely disappointed with the way this hotel has treated my family. I needed to briefly stop outside the hotel entrance to collect my mother, who is unwell and has significant mobility difficulties. I was there for only just two minutes, from approximately 11:32 to 11:34, and I was not blocking the entrance or obstructing access for other guests. Despite the circumstances, I subsequently received a £100 parking charge for allegedly not having a valid pay-by-phone transaction. There appears to be no consideration or discretion whatsoever for genuine circumstances involving an elderly/unwell guest with mobility difficulties. What makes this particularly frustrating is that the purpose of stopping was simply to assist my mother in getting into the car safely. The parking instructions and arrangements were also not sufficiently clear, particularly for someone who is simply trying to pick up a guest at the hotel entrance. For such a large and established hotel group, and considering that my brother had paid a substantial amount for the hotel room, I would have expected a much more guest-focused and compassionate approach. I understand that parking rules are necessary, but there should surely be some reasonable consideration where a guest needs assistance because of illness or mobility problems, especially when the vehicle is there for only a couple of minutes and is not blocking the entrance. This experience has left us feeling that the hotel cared more about issuing a parking charge than looking after its guests. Very disappointing and not the level of customer care I would expect from a hotel of this standard. I would strongly urge the hotel management to review both the clarity of its parking arrangements and how exceptional circumstances involving vulnerable or mobility-impaired guests are handled.
• H2

  Home 2026

  Sep 28, 2026
  1.0
  I booked a room for one night as I was travelling the next day. Check in was easy and the front desk staff were pleaseant. However. I give it one star as there's no drinking water in the room eventhough there's a kettle , the restaurant offer small sized water bottle only for 6 pounds each and the convientient store nearby was closed for over an hour. I was informed that Holiday Inn doesn't offer water- which is basic human need for survivial!! But if your hotel chain is soooo CHEAP for not offering one bottle of water for an equivelant of 200$ room per night then maybe vending machines that's been in existence forever?? Also , the hotel is not clean , elevator doors are all smudgy and corridor floors look like they havent been vaccumed in days. I will never go to. Holiday Inn anywhere in the world. What a dissapointment.
• MT

  Michael Tyrer

  Sep 28, 2026
  1.0
  ⭐ **1 star – Shocking and deceptive parking/drop-off practice** I am extremely disappointed with my experience at the Holiday Inn Terminal 4 Heathrow. The main issue is the drop-off charge imposed by the hotel, which I was completely unaware of. Heathrow already has its own standard drop-off charge, but the hotel apparently imposes an additional charge for vehicles entering its land. This was not clearly brought to my attention when I arrived or when I checked in as a hotel guest. As a result, I ended up facing a £100 fine, which could easily have been avoided had the hotel simply made guests aware of the charge and the consequences of entering the premises. What makes the situation even worse is the attitude of the staff. Rather than taking any responsibility for what happened on hotel property or showing any understanding of the situation, they simply washed their hands of it. As a guest, I find it completely unacceptable that you can arrive at a hotel, use the hotel's own access/drop-off area, check in and receive no clear warning whatsoever about an additional charge that could result in a £100 penalty. It is difficult to understand why a hotel would not make this crystal clear to its guests. The whole practice comes across as deceptive and, frankly, like a complete con. This is particularly disappointing from a major international hotel group. You expect a certain level of professionalism, transparency and customer service from Holiday Inn and IHG, and this experience fell well short of that. Shocking practice. Unhelpful staff. Poor communication. And an extremely unpleasant experience for what should have been a straightforward hotel stay. I will certainly think twice before staying at this hotel again, and I would strongly suggest that anyone booking here checks the parking and drop-off arrangements very carefully beforehand, as the hotel certainly did not make them clear to me.

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