Crowne Plaza London Heathrow T4 by IHG

Reviews

• HM

  Henriette Mauricet

  Aug 16, 2026
  5.0
  Le personnel est très gentil et serviable. Nous avons pu laisser nos valises le temps de prendre un café, et la personne responsable du petit déjeuner a été très très serviable et nous a même offert un croissant. Je n’ai pas eu la chance te tester l’hôtel mais la réception et le restaurant donnent un excellent aperçu de cet hôtel.
• A

  李蕙

  Aug 10, 2026
  1.0
  Due to a flight delay, I was delayed for more than 10 hours and ended up spending a significant amount of time at the Crowne Plaza. I had already purchased food and drinks at the hotel and was simply sitting in the lobby working because I had to leave at 5 a.m. for my next flight. While I was working, a member of staff approached me and asked me to leave, saying that I was not allowed to stay in the lobby because I did not have a room reservation. I explained my situation and mentioned that I had already been spending money at the hotel, but I was told that if I needed a room, I could book one directly at the front desk. What I found extremely disappointing was that, at the time, the hotel appeared to be completely sold out on every major hotel booking platform. I initially assumed that the hotel was genuinely fully booked. However, after being told to check with the front desk, I discovered that rooms were actually available directly through the hotel. This gave me the impression that the hotel had significantly increased its room rates during a period when many travellers were stranded because of flight disruptions, while also making rooms unavailable through third-party booking platforms. Taking advantage of travellers who are already facing difficulties due to flight cancellations or delays is extremely disappointing and, in my opinion, unacceptable. I have always expected better from Crowne Plaza, but this experience left a very negative impression. Very disappointing experience. I would strongly recommend travellers affected by flight disruptions to compare prices carefully and check directly with the hotel rather than assuming that the hotel is genuinely fully booked.
• MM

  Mixell Martinez

  Aug 9, 2026
  5.0
  Great hotel and incredibly kind staff. I arrived here crying after an extremely long and exhausting day. It was around midnight, and I had just been treated terribly at the Premier Inn, where the receptionist essentially kicked me out of the lobby because I only had Apple Pay and not a physical card. The staff at the Crowne Plaza immediately noticed that I was upset and treated me with so much kindness and compassion. They brought me water, made sure I was okay, and even called my room afterward to check that I had made it safely and was feeling better. After such a difficult experience, their kindness was exactly what I needed in that moment. It made such a difference, and I genuinely felt cared for. I would absolutely stay here again whenever I’m travelling through Heathrow. Highly recommend!
• HP

  H P

  Aug 5, 2026
  1.0
  I have the same problem, I am an Uber driver and Hotel has charged me for the 1 minute of the stay for the pick up for their own guests. I never experienced the hotel charges for the pick up and drop off, Also they don't have any clear instructions or a barrier in regards to this. THIS IS DAY LIGHT ROBBERY. SHAME ON YOU.. I will never go to this hotel for pick up/drop off
• ST

  Sarah Troughton

  Aug 3, 2026
  1.0
  I was placed here following a cancelled flight at Heathrow, of which there were a few hotels for selection. I was surprised to find that Crowne Plaza and Holiday Inn are basically the same hotel with different rooms, but sharing basic facilities. This meant basic dinner, basic very-budget style breakfast etc - where Crowne plaza staff directed me to the Holiday Inn restaurant rather than their own - which was substandard to expectation. Even the rooms were less exciting than I hoped. Window facing indoors. Hard bed and pillows leaving sore back and neck for the morning. No ordinary bathroom supplies like cotton pads / cotton buds, tooth brush, hair dryer. No bath in the room. No spa or indoor pool facilities. Organisation for check-in was long and tedious. Queued for 30 mins at 9pm only to hear that the rooms weren’t ready for check in yet and needed another 20 mins. Hard check out at 12pm despite flight cancellation until 8pm. Overall major regrets selecting this hotel which was essentially a catfish of the Crowne Plaza name.

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