Premier Inn London Heathrow Airport Terminal 4 hotel

Reviews

• NV

  Nova Veltmaat

  1 day ago
  1.0
  Two years ago, I stayed at the Premier Inn Terminal 4 and had a very positive experience. That is why, when planning a city trip to London with a friend, I decided to book this hotel again. Unfortunately, our stay this time was a huge disappointment. After checking in, we went to our room, but it quickly became clear that it had not been cleaned properly at all. We found hairs in the bed and in the bath, the toilet seat and bathroom mirror were dirty, and the carpet did not appear to have been vacuumed. We went to reception to report this and, thankfully, the staff were friendly and helpful and offered us another room. Unfortunately, the second room had very similar issues. The bathroom clearly had not been cleaned properly either: there were hairs in the toilet, in the shower, and even on the shower curtain. As the staff could not guarantee that a third room would be any cleaner, we eventually decided to accept the second room on the condition that it would be thoroughly cleaned the following morning and that the bed linen would be changed. After a restless night – the air conditioning and mechanical ventilation were very noisy – we went into London the next morning. We had been told that our entire room would be thoroughly cleaned at 11:00 a.m. When we returned that evening after our first day in London, we could see that someone had entered the room, but unfortunately that was about it. The bins had been emptied and the bed had been straightened, but the room had not been cleaned and the bed linen had not been changed, despite the clear agreement we had made. The staff told us that the hotel is now working with a new cleaning team. Based on our experience, this has certainly not been an improvement. The reception staff submitted an official complaint to the cleaning team on our behalf, but nothing further was done about it during our stay. Unfortunately, the food at the hotel was also very disappointing. We ate at the restaurant on our first evening. There was a completely new menu compared with two years ago, so initially I was quite positive about it. However, the food turned out to be very poor. The nachos were completely soaked in liquid cheddar sauce and did not have real cheese or the other toppings you would normally expect with nachos. The other dishes we ordered were lukewarm and also had a strange aftertaste. What disappoints me most is that I deliberately chose to return to this hotel because of the good experience I had two years ago. That makes the difference between my previous stay and this one even more disappointing. The reception staff were friendly and did try to help us, but ultimately the problems were not resolved. In my opinion, a clean hotel room is not a luxury; it is an absolute basic requirement. Finding two rooms that had not been properly cleaned, followed by a clear promise to thoroughly clean the room that was then not fulfilled, is simply unacceptable. It is such a shame, especially considering my previous positive experience, but after this stay we will not be choosing Premier Inn again.
• JA

  Jenna Arnold

  5 days ago
  1.0
  The soundproofing in this place is awful. I was woken up at 3am by my neighbour's phone buzzing non stop and they then proceeded to stomp and bash around for an hour getting ready. So I was up then with them although I didn't need to be up until 6. Slamming doors could be heard throughout. The whole point of a hotel is to be able to sleep so I won't be staying here again. Being able to walk to the terminal was great but there was no phone signal in the hotel so to make a phone call you had to go out onto the busy road outside. The bathroom was also dirty.
• JC

  Jenny Caeiro

  Sep 23, 2026
  1.0
  Upon arrival the air conditioning was not working. A table fan was available, which means the hotel already knew of the situation of the air con not working. Upon informing the hotel, they downgraded my room to a walk-in shower instead of a bath tub, where the air con worked. Waited for almost 20 mins for a staff to get me the key to the other room. Very disappointing. Not customer centric.
• BB

  Bill Belegrinis

  Sep 17, 2026
  1.0
  This was one of the most frustrating hotel experiences I’ve had, not because of the room, but because of the complete lack of professionalism from the front desk. We arrived late at night after a long international journey. Before heading to bed, I specifically asked Lenny at reception whether breakfast was included with our room because we needed to be up at 5:00 a.m. to eat before catching an early flight. I even asked him to confirm it. He assured us breakfast was included. We woke up at 5:00 a.m., packed our bags, went to the restaurant, and were told we had to pay. We returned to reception, where Lenny was still on duty. His explanation? He hadn’t actually checked. He had simply assumed breakfast was included. That is unacceptable. If a guest specifically asks you to verify something, you verify it. You don’t guess. What made the experience even worse was his attitude. There was no meaningful apology, no ownership of the mistake, and no attempt to make things right. The colleague standing beside him was equally uninterested. They seemed far more comfortable shrugging off the problem than helping a guest whose morning they had just disrupted. Mistakes happen. Indifference is a choice. The complete absence of accountability is what earned this review. One final warning for anyone arriving late into Heathrow: if the Tube has stopped running between terminals, getting from Terminal 3 to Terminal 4 can be surprisingly expensive. We had to spend roughly £35 on an Uber just to reach the hotel. The room itself was perfectly adequate. Unfortunately, the front desk experience was so poor that it overshadowed the entire stay. If your reception staff can’t be bothered to verify basic information when asked directly—and then show no concern when they’re proven wrong—that reflects badly on the hotel as a whole.
• BC

  beth chippindale

  Sep 16, 2026
  5.0
  Easy to walk from the terminal in fully covered walkway. Says 10min walk but it was more like 5/6 mins for me. Room was very clean, no noise at all couldn't hear planes etc. bed super comfy as always. Staff at check in were really helpful, quick and easy. Ate in the restaurant was great choice of food, happy hour with drinks 2 for £10 between 5&9. The only small problem I had was as a solo traveller I went to the bar to order gave my table number and when I got back it was taken so being able to order from table with QR code would have been helpful.

Frequently Asked Questions About Premier Inn London Heathrow Airport Terminal 4 hotel