Premier Inn London Greenford hotel

Reviews

• JJ

  Joe

  6 days ago
  4.0
  Nice hotel. Conrad* (I think his name was?) was very nice and accommodating. Good location, close to Perivale tube station with a line into Central London. Room was nice and beds were very very comfy, aircon was also nice too! Bathroom was a bit grimey but other than that no complaints and would stay again!
• SM

  Sam Murphy

  Jul 29, 2026
  1.0
  Very run down hotel. Carpets were dirty. Pillows were paper thin , so disappointing for a travel in. We had 4 people sharing a room and we had 6 paper thin pillows between us. One of the party had neck problems so asked for more pillows and we were told it’s not policy . The pillows were ridiculously thin. Photos don’t show how bad they were. Would not go back
• WM

  Wayne MITCHELL

  Jul 26, 2026
  4.0
  Location was good for us to get to Wembley. Reception gave us a sheet with instructions on where to catch the bus .you go straight over the footbridge, turn right and wait for the 297 bus .which takes you to the stadium. Then a 8 min walk up. We caught the bus there, and it was a nightmare getting a bus back because of how busy it was. So my daughter ordered us a Uber. Where we had to walk 3 mins up the rd to the Torch pub.where he was waiting .Trust me at 5 to midnight in the heights of chaos it was well worth the £42 to get us back. I would never walk it with kids, too dodgy at night and 1hr 26 mins walk. Oh and when checking in don't forget to put in your car reg details for the free carpark outside the main entrance.
• SP

  Sneddon Pereira

  Jun 14, 2026
  5.0
  Good clean hotel. Friendly staff and an amazing manager. He is very helpful and friendly. Always welcomes us with a smile no matter how rough is day has gone. He is an absolute credit to the company.
• SG

  SIMON GREENS

  May 4, 2026
  1.0
  WE COULD HEAR EVERYTHING London Greenford Hotel I paid £165 for a room for myself and my 12 yr old son. WHAT A RIP OFF. The room was basic but shabby. The whole place looked sad and tired. We were on the ground floor and had a nother guest room directly above us. At 3am-ish, it became VERY clear that there was ZERO sound proofing in the room we stayed in. We heard the guest(s) above going to the toilet and everything else they got up to. The whole ceiling shook / vibrated when they walked across the floor. Having woke us up, they went back to bed and we got back to sleep. Unfortunately, they woke early (on a Sunday am) and the noise re-commenced - about 2 hours sooner than we would have got up. It ruined the stay and we went to breakfast feeling like zombies. I reported this to the reception manager first thing the next day. He said he would raise the issue and I said I would follow up with an email to Premier Inn. Today I heard back from them. Their response is this: Because I didn't walk down to reception at 3am when the issue was actually happening, it's my fault and they are not willing to do anything about it. Exactly what they would do at this time in the morning is a mystery. Here are some options: 1. Move us to another room. Along with the hassle of packing up and unpacking at 3am. 2. Knock on the door of the people above and ask them not to go to the toilet until 9am the following morning. 3. Deploy an emergency team of builders to sound proof our room The outcome of any of the above options is the same: We get a terrible nights sleep as a direct result of this appalling hotels lack of sound proofing. Premier Inns strap line is "A great nights sleep" I wonder how trading standards would feel about this when - it isn't true! DO NOT STAY HERE. I paid £165 hoping for something slightly better than their entry level. WHAT.A RIP OFF!! I cannot tell you how overpriced this place is. This rate is a scandal. The most disappointing aspect of the whole experience is the appalling attitude of their customer service department. I didn't think there was even a question we would receive some form of compensation for the hellish experience we received. To be told by the hotel we should have reported our neighbours above for going to the toilet at 3am and as a results of not doing this, it's basically all our fault - is an insult. I can forgive the overpriced room, and the shabby, tired decor, and the god awful adjoining pub where breakfast is served (alongside a view of the dual carriageway) - but what I cannot forgive is being woken up repeatedly in the early hours due to paper thin walls - then being told it's tough luck by the hotel. Based on my experience, Premier Inn is not fit for purpose. AVOID LIKE THE PLAGUE.

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