Premier Inn London Croydon Town Centre hotel

Reviews

• NM

  natalie mackay

  3 days ago
  5.0
  Stayed here a few times , great location if your of to Selhurst for the football , great hotel great breakfast , teresa the breakfast manager is a fantastic assist to your hotel she deserves a pay rise she goes above and beyond , 5 mins from station in central Indian in 20 mins , box park 5 min walk away , great to wonder around the shops , and a co-op next door
• RB

  R Bradley

  3 days ago
  5.0
  I have updated my review, I had inadvertently tapped one star instead of 5! My apologies to the staff and owner of hotel. The staff I must also add are incredibly friendly and welcoming. The hotel is located a short walk from East Croydon Station (use the rear exit from the station, not the front). It offers very convenient access to both Central London and Gatwick Airport, with trains running evey few minutes. The hotel has Standard and Premier plus rooms and a large restaurant and bar.
• CE

  Chad “Logan” Edwards

  5 days ago
  5.0
  My first time staying at a Premier Inn. Main thing I can say is that the staff here are extremely helpful and friendly. A big thanks to Stefano who went above and beyond to assist me after a fourteen hour overnight flight. I arrived very early before rooms were ready but he got me checked in quickly so I could get some rest before my ten day stay in London. Thank you Stefano and the rest of the staff!
• JS

  Jyoti Sedhain

  Oct 4, 2026
  4.0
  ​Our Stay at Premier Inn was good overall. In particular, I want to highlight the outstanding support provided by Teresa. From the moment we arrived, she went above and beyond to ensure our family was comfortable, showing immense kindness, patience, and genuine care toward my child. Traveling with children can often be stressful, but her warmth attitude and thoughtful attention to my child's needs made us feel completely at home and well looked after. ​It is rare to experience such dedicated, compassionate hospitality. Only disappointment was the room wasn't clean on daily basis.
• EO

  Efua Orleans

  Oct 2, 2026
  2.0
  I was extremely disappointed by how my peanut allergy was handled at breakfast. I informed a member of staff about my allergy and Teresa was called to assist. Before addressing my allergy concerns, she repeatedly focused on my being in socks without shoes, despite us being outside the seating area and despite my agreeing to get my shoes. Her tone was brash and dismissive. When she eventually gave me the menu and I asked about allergens, she asked whether I had paid. I found this particularly insulting when I was simply trying to establish whether I could eat safely. [ and in fact I had paid, and in advance as part of my booking. She also wouldn’t have been brought over if I hadn’t] I was also in a rush because I needed to take my medication at a certain time and needed to try and eat properly beforehand. However, I should not have to disclose personal medical circumstances simply to be treated with basic respect, patience and kindness. I subsequently observed her speaking to other customers in a noticeably warmer and friendlier manner. The customers appeared older than me and white. I cannot know her intentions, but the difference in treatment raised concerns for me about possible bias and or just plain favouritism. I made a formal complaint and requested that CCTV be reviewed, but Premier Inn maintained its position without clearly confirming whether the CCTV had actually been reviewed. My request for a personal and sincere apology preferably from Teresa was also not addressed. Reducing the matter to differing accounts when there’s objective evidence available. My issue was how I was spoken to and how my allergy concerns were handled. I left feeling unwelcome, and it significantly detracted from what should have been a positive stay. Especially since the remaining staff members were great, friendly and professional including the cleaners and dinner staff.