Premier Inn Boston hotel

Reviews

• AT

  Alex Thompson

  3 days ago
  1.0
  Absolutely disgusted. We booked 4 rooms and on arrival we had to carry 2 small children and a pushchair up 2 flights of stairs, we was told that breakfast was cancelled because of a flood, the rooms were so hot that no one had any sleep because the fans were absolutely useless and didn’t work at all. This was supposed to be a rest bite between a long journey instead we have had to come home early as everyone is so shattered because of this absolute inadequate excuse for a hotel. We have used premier inn for years and after this and the fact that all customer services kept saying was sorry for the inconvenience we will not use them again. What a waste of £500 and all they offered was a refund for the breakfast that we couldn’t have anyway.
• PD

  Paulette Dennis

  Aug 9, 2026
  5.0
  I've stayed there in June and August enjoyed my stay on both occasions
• RC

  robert cottee

  Aug 8, 2026
  3.0
  No Aircon and grilled at reception on arrival my wife booked it the last on the desk said "need his name" so rude. You can hear the main road as windows open no aircon
• AA

  Alan Ashcroft

  Aug 6, 2026
  5.0
  We checked in prior to arriving and was allocated a room on the first floor, we asked if there were any rooms on the ground floor and we were told there wasn’t, then the receptionist Lily managed to find a vacant room on the ground floor for us. The room was number 49 which looked as though it was one of the newer rooms. The room was clean and very well presented. The receptionist Lily was lovely and polite. The breakfast was eat as much buffet type with everything you could possibly want. We had a lovely stay and will certainly come again.
• JW

  John Webb

  Jul 17, 2026
  1.0
  We stayed in the Premier Inn at Boston Lincs from 3rd June until the 8th June 2026 and having stayed in so many Premier Inn hotels over many years and have to say this time we were so shocked of the room cleaning service we received from this Boston Premier Inn cleaning service and also some of the reception staff and also the rudeness of the Manager as trying to report our displeasure of the fact our room 12 after requesting our room was serviced for the last three days. On the Thursday not finding anyone to tell in the morning at Reception we wanted our room 12 serviced we pushed a buzzer and waited 20 minutes but no one appeared so we left the hotel after putting the "Please service our room" sign on our door handle. However when we returned in the evening we were told our room had not been serviced as we had not told receiption before 12 O clock that we wanted it serviced. Of course I replied there was no one to speak to and also pushing the buzzer and waiting 20 minutes no one appeared! This was just ignored by the person on reception. We received a visit to our room from the hotel manager who informed us she had just returned from her holiday. We told her we had a leaking shower at the rear which was why the shower mat was so wet and had to be changed daily. Her reply was we have that done after you check out! Why wasn't it sorted out that day I ask? We also told her about our noisey fan so she brought another one but left the noisey one in our room. She also asked do we want fresh bedding each day, Sue said no just the bed made thx as having requested our room was serviced our bed was not made and the cups were left dirty and no hoovering was done by the hotel cleaning staff. Having reported this we thought it would be receified but on returning that evening again all was the same so at the Boston Premier Inn a room service only includes the rubbish bin being emptied and the towels being replaced even though they were not in the shower! So again we washed our cups to have a drink and Sue made our bed. This continued until we checked out on the 8th June and luckily saw a member of staff who asked us if everything had been alright with our stay. Of course both of us told her about the lack of room service and washing our own cups and Sue making our bed every evening. Sue also told her she had stood on something so knew no hoovering had been done. She apologised and said she would inform the manager of this complaint. We said when is she due in as we had not seen her since she visited our room before. As we were so upset by this experience to make sure the manager was informed I sent an email however after waiting 7 days I realised she was not going to answer my email complaint so called guest services and after being strung along for 30 days my complaint and refund of £371 was rejected by a manager Andrew by email reason given we didn't complain while at the hotel! You make your own mind up we know the truth and feel we could not have done any more than bring this to the managers attention we think. So beware if you have any issues at your Premier Inn hotel stay they will be refussed and dismissed if you don't complain every day of your stay and also they need photographic evidence and if you haven't got any forget it! So may be best to go elswhere? Also contacted Guest Relations and after being strung along by broken promises manager Andrew sent an email rejecting our claims and a refund giving the reason he had spoken to the hotel management & said we did not report this which is untrue John & Sue Norfolk