Premier Inn Pontefract North hotel

Reviews

• SL

  Sid Lawrence

  Oct 8, 2026
  5.0
  I stayed at this Premier Inn and it was perfect. My room was clean, tidy and fresh. However, I have say that the staff were excellent! In particular, I'd like to thank both Elisha and Monika. They were so friendly and helpful that they make the stay perfect. Polite, professional and friendly, I'd like commend them on their outstanding service and making guests feel welcome and I will stay here on my next visit. Thank you
• RL

  Russ Latham

  Sep 1, 2026
  4.0
  Good hotel, just nothing around it.
• RH

  Ralf Hagen

  Aug 21, 2026
  3.0
  Das personal ist sehr freundlich - also das was noch nicht entlassen ist.... Das Essen im Restaurant ist gut - wenn das Restaurant denn mal offen hat... Die grundsätzliche Idee, man Bucht ein Zimmer und weiß daß man ein Restaurant nebendran hat wo es gutes essen gibt ist damit erledigt. Das nächste Mal wird's wohl nicht mehr Premier Inn werden....
• TL

  Theo Landey

  Aug 6, 2026
  1.0
  In short; the manager showed no care for customer service, her staff seemed held hostage to her inflexibility, the hotel is a poor version of what Premier used to be, the restaurant next door serves prison food and the hotels policies are driven more towards profit than customer satisfaction. Drive along and find somewhere else. If you want to know why, read on: Myself, and two fellow travellers, traveling on business, arrived at this hotel at 14:27 on a Thursday afternoon to an empty car park. We encountered three ladies at reception, one of which was a manageress keeping watch over her staff with an eagle eye. Under her observation we were told that to check-in 33 minutes early would incur a £15 fee. For each of us. This is lunacy and totally not hospitality. Especially considering that later on when I sat on dozens of customers arrived to check-in, so I am almost certain they had empty rooms waiting for guests. The staff seemed genuinely intimidated by her presence, as if she took it upon herself to join them at the desk for the hours leading to check-in, in order to make sure they enforce a silly hotel policy. Even when one is minutes away from checking in. We were also told there was no toilet facilities that we could use, despite my colleague busting for a number 1. And that we would get a parking fine if we had parked for longer than 20 minutes, but couldn't access the parking system until we checked in. Talk about holding your guests hostage, and blackmailing them to check in. So we sat down and waited - what else could we do - having a lengthy discussion on how this once-trusted brand of hotels is just becoming greedy. How we are witnessing in real time a reduction in quality of their hotel chain, and are subject to head-office constructed hotel policies that ultimately preventing staff from using their judgement on when a decision they make is about serving the customer, or spiting the customer. Alisha seemed delighted with her sense of power in denying us early access. It was nothing but spite. This is despite all of us using Premier Inn very often. I used to be big fan but what it going on? As an aside - as someone who has worked in hotels for many years - after I checked in, I had a few chats with several of the staff members and they are clearly working in an environment of fear and dogmatic bullying from their management team. In 2026! And when will companies learn that 'the system won't allow me to do that' is such a flimsy excuse. When we all know that all systems can be overridden. The real kicker was when, while we were waiting to checkin, a regular customer walked in - also before the 3pm check-in, and after he had a congenial chat with the manageress, she decided (5 minutes before check-in) that he was allowed to check-in early and then so were we. How gracious. Not good enough. When will businesses learn that by creating uncompromising penalties for customers, well, you may earn a couple of pounds in the short term, but you lose any and all goodwill in the longterm. No need to reply to this with some benign "We apologise... but it is hotel policy... and if we did it for you... yadda yadda... it's hot air."
• DD

  Donna Davidson

  Aug 4, 2026
  2.0
  Room was very hot. No air con. The restuarant next door was tired with staff who looked as though they didnt want to be there!! Food was not great at all.

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