Premier Inn Manchester (Salford Quays) hotel

Reviews

• ST

  Sharon Tan

  3 days ago
  2.0
  Had the worse check in service ever with staff being not flexible and not helpful. Made a booking on agoda and never have I encounter such issue before world wide. Staff Karina kept asking for confirmation number which begins with some alphabets but the booking id that we have were all numbers. Refused to use other methods to check and kept insisting that we find the confirmation number if not we’re at the wrong place even if the address was exactly where we were. I even called agoda and they called the hotel and she still insisted on the confirmation number which was non existent. She was rude and not helpful. Luckily another couple came from the check in and they too were using agoda booking and had the same issue. But they arrived earlier and another staff of the hotel actually checked their bags in but did not complete the check in at that time. Even so Karina insisted that they had the wrong hotel. Even when their bags were already in their storage! Thankfully the hotel manager (Claudia) was in there and she came out and even though she couldn’t find the booking still, she tried all options and eventually found our booking but said it was cancelled. Yes because we called agoda and nobody could help us so we said to cancel the booking. Eventually we rebooked with another app and could still gt our room (thankfully). She offered free breakfast as a service recovery. Appalled at the initial service offered.
• GM

  Georgina Miller

  Sep 29, 2026
  2.0
  Very disappointing – wouldn’t stay again The rooms themselves were perfect, but unfortunately everything else about our stay was extremely disappointing. We waited over an hour for dinner despite only three tables being occupied. One meal was completely forgotten and arrived after the rest of us had finished. Other meals were missing items listed on the menu, including onion rings and garlic bread, and the chicken was badly overcooked. We were told breakfast would be complimentary and that we would receive a refund, but two weeks later, we still haven’t received it. Breakfast itself was awful — massively overcooked eggs, dry mushrooms and missing items from the advertised continental selection. The tables and floor were also sticky, and we even found blood on the door in the ladies’ toilets. One member of the restaurant staff was fantastic and genuinely apologetic, but unfortunately the same cannot be said for the receptionist, who was very blunt and unwelcoming when we raised our concerns. I’m not someone who normally complains, but there were simply too many problems. Great rooms, but the food, service and cleanliness were nowhere near acceptable. Sadly, we wouldn’t stay here again.
• SZ

  Sorin Z.

  Sep 29, 2026
  5.0
  Nice staff, clean place and great mattress.
• BB

  Bev

  Sep 22, 2026
  4.0
  Fabulous stay at Salford Quays. Friendly check in staff , clean & tidy rooms (one thing i would say, the corridors weren't overly clean, debris on the floor on arrival Sunday, still there on departure on Tuesday) The restaurant manager was fantastic, so very accommodating with superb customer service. Would definitely return if in the area. The area itself was great overlooking the Quays, very pretty of an evening & you can see the manchester united sign if you look through the left of the hotel opposite.
• AH

  Andy Hinchliff

  Sep 14, 2026
  4.0
  Not the best premier inn I have stayed in, room was a bit foisty and not happy about paying for parking as the car park was full of Man Utd supporters who clearly didn't pay for their stay, however location was beautiful.

Frequently Asked Questions About Premier Inn Manchester (Salford Quays) hotel