Premier Inn Chorley North hotel

Reviews

• BN

  B N

  Sep 8, 2026
  1.0
  EDIT: YESTERDAY A COMPLAINT WAS LODGED VIA EMAIL TO THE DUTY MANAGER. PLEASE ENSURE YOU RESPOND WITHIN 3 DAYS TO PREVENT FURTHER LEGAL ACTION. Deeply upsetting experience. Booked this for 2 nights, paid in full and confirmed via email. Tonight (after 1st nights stay) we arrived back to find we'd had our cards blocked from accessing the building. Then was told they had made a mistake and we owed another £7 or they would not provide access for our 2nd nights stay (our personal belongings were still in our room. We were actually staying due to our daughter going into hospital and due to us already being under pressure, I begrudgingly paid it. I asked to see the Duty Manager who couldn't be raised, I tried to complete an online complaint, Premier Inn WiFi was not working, tried to contact via their WhatsApp Messenger, they were closed. Appalling treatment and very embarrassing. We actually arrived to an awful drainage smell throughout the building. Constant 26° in the room even with the fans on (3 of them) and windows open. A very basic breakfast, the milk had also ran out on the second evening, but we ignored all this as the staff were trying their best. We are done with Premier now! Lenny Henry....you're full of @#!£
• PR

  Paul Roberts

  Aug 24, 2026
  5.0
  Lovely friendly staff, ample free parking and the pub next door is perfect with lots of outside seating
• MA

  Mohammed Shahid Akram

  Aug 22, 2026
  2.0
  Very old needs refurbishment
• MC

  Maura Carr

  Jul 28, 2026
  1.0
  We have stayed at this Premier Inn every year while travelling home from England/France and have always chosen it because we trusted the brand. Sadly, this stay was completely unacceptable. We were allocated Room 105, which was an unbearable 27.5°C on arrival, despite the outside temperature being just 18°C and raining. The hotel had already placed a fan in the room, which tells me they were fully aware there was a problem. The fan made little difference, and we endured a hot, sleepless night. In the morning it was 19°C and cloudy outside, making the excessive heat in the room even more inexcusable. When we raised our concerns, staff admitted that Room 105 has an ongoing problem because it is directly above the kitchen. If the hotel knows this room is unfit for a comfortable night's sleep, it should not be selling it to paying guests until the issue is properly resolved. Continuing to let a room with a known fault is unacceptable. To make matters worse, Premier Inn's WhatsApp customer service showed little interest in our experience and offered no meaningful assistance. It's extremely disappointing that a company which promotes a "Good Night Guarantee" appears so unconcerned when it clearly fails to deliver one. After many years of staying here, this experience has completely undermined our confidence. This hotel will no longer be our regular stopover. I would strongly advise anyone offered Room 105 to request a different room.
• AR

  Alasdair Rose

  Jul 15, 2026
  5.0
  Great place for a quiet, way stop off. Close to main motorways and with a pleasant restaurant and drinks area outdoors next to the canal this is recommended. Staff friendly and menu really good.