Premier Inn Chorley North hotel

Reviews

• MC

  Maura Carr

  Jul 28, 2026
  1.0
  We have stayed at this Premier Inn every year while travelling home from England/France and have always chosen it because we trusted the brand. Sadly, this stay was completely unacceptable. We were allocated Room 105, which was an unbearable 27.5°C on arrival, despite the outside temperature being just 18°C and raining. The hotel had already placed a fan in the room, which tells me they were fully aware there was a problem. The fan made little difference, and we endured a hot, sleepless night. In the morning it was 19°C and cloudy outside, making the excessive heat in the room even more inexcusable. When we raised our concerns, staff admitted that Room 105 has an ongoing problem because it is directly above the kitchen. If the hotel knows this room is unfit for a comfortable night's sleep, it should not be selling it to paying guests until the issue is properly resolved. Continuing to let a room with a known fault is unacceptable. To make matters worse, Premier Inn's WhatsApp customer service showed little interest in our experience and offered no meaningful assistance. It's extremely disappointing that a company which promotes a "Good Night Guarantee" appears so unconcerned when it clearly fails to deliver one. After many years of staying here, this experience has completely undermined our confidence. This hotel will no longer be our regular stopover. I would strongly advise anyone offered Room 105 to request a different room.
• AR

  Alasdair Rose

  Jul 15, 2026
  5.0
  Great place for a quiet, way stop off. Close to main motorways and with a pleasant restaurant and drinks area outdoors next to the canal this is recommended. Staff friendly and menu really good.
• NS

  Neill Smit

  Jun 12, 2026
  1.0
  I book a room they have my name and my payment is upfront but they refuse to check me inn .Even though I show my passport do not book this hotel
• TT

  TONY

  Jun 10, 2026
  5.0
  Lovely hotel in a great location next to canal. Friendly staff. Decent rooms. Great pub/restaurant next door.
• AS

  Arlene Stephen

  Jun 4, 2026
  5.0
  Good morning I got an invoice just now 8.10which was brilliant as the lady long blonde hair great help knew the system very helpful and cheery great PI thank you very much