Premier Inn Whitstable hotel

Reviews

• SU

  sally underdown

  2 days ago
  5.0
  Cannot fault the staff, each and every one of them are very friendly, always happy to chat to you, extremely helpful, made our stay even better. Love The Social room inside the hotel, their own cafe, very well decorated, inviting, food we had was done very well, no complaints on that score. The rooms are in the process of being upgraded, so next time we stay, we will have even more comfort in the room. The bathroom in our room got incredibly steamy, water dripping from everywhere, but hopefully that wont be the case with the new rooms
• CS

  Chris Scott

  May 19, 2026
  5.0
  I delivered their new ID5 furniture to this hotel
• SA

  Stephen Austin

  May 13, 2026
  1.0
  Building work currently going on inside hotel. Woken early by member of staff accidentally setting off alarm, and then builders started again. Phoned Premier Inn customer team to complain, just to be told this doesn't qualify for their "guaranteed good night's sleep" warranty. Not impressed
• AT

  Alex T

  May 6, 2026
  4.0
  Stayed at this Premier Inn in mid-2021 during the COVID period. We ended up staying for around 5 weeks due to a bereavement in the family and needing somewhere nearby to stay during a difficult time. Unfortunately, our first night was not great due to an issue with the mattress which resulted in a very poor night’s sleep. We raised this with reception the following morning and, to their credit, they handled it professionally and refunded the first night under the sleep guarantee. After asking them to inspect the bed, it turned out the mattress had been flipped incorrectly and there was a large blood stain on the correct side which had clearly been missed or hidden. The hotel apologised several times and quickly moved us to another room. After that initial issue, the rest of the stay was generally very good. The staff were accommodating throughout our extended stay, especially with things like receiving post, Amazon parcels and takeaways. The WiFi was also decent, which helped given how long we were there. Overall, despite the unfortunate start, the staff dealt with the situation well and we would recommend this hotel if you need somewhere to stay while visiting Whitstable.
• TD

  Terry Davies

  Apr 26, 2026
  4.0
  This hotel was very good value and clean comfortable rooms. The breakfast was excellent. Plenty of choices including delicious hot food. Friendly staff.

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