Premier Inn Gravesend Central hotel

Reviews

• YC

  Yvonne cripps

  2 days ago
  5.0
  Wonderfully welcoming and helpful staff greeted us here and a special shout out to Karen, the super chef, who flawlessly coordinates all the elements of the Full English Breakfast with great aplomb.
• GA

  Gen A

  4 days ago
  1.0
  Disappointing Hotel Experience – Not Worth the Money I arrived early on Saturday, 10 October 2026, after a long journey, expecting to be able to check into my room and rest. Instead, I was charged an additional £15 for early check-in, only to find that my room was not ready and had to be changed. After travelling a long distance, I found it frustrating to be expected to wait or go elsewhere simply because of the hotel’s check-in rules. I was tired and just wanted to relax. The cleanliness of the room was disappointing. The fan was very dusty, as were the hangers and hairdryer. There were three strands of hair in the bathtub, and I also found hair on the bed and around the toilet. The small sofa bed had a stain, and the remote control was dirty between the buttons and difficult to operate. The television had very limited channel options, with little worth watching. The hotel should consider offering streaming services such as Netflix, Amazon Prime Video or YouTube. There was also no fridge to store food or drinks, and I found it unpleasant to have to use water from the bathroom tap to prepare hot drinks. I paid £11.99 for breakfast, but the buffet had very limited options and was not enjoyable. The English breakfast was acceptable, but overall, the breakfast experience did not justify the price. In total, I spent £137.99 for one night, plus an additional £15 for early check-in, bringing the total to £152.99. That is a considerable amount of money for a one-night stay, and unfortunately, the experience did not meet my expectations. The positives were that the main bed was comfortable and the shower was very nice. However, these two positives did not make up for the poor cleanliness, disappointing breakfast, limited facilities and frustrating check-in experience. Overall, I was not satisfied with my stay and do not feel I received value for money. I expected a clean room, a more enjoyable breakfast and a smoother check-in experience, especially after paying extra. I hope the hotel takes this feedback seriously and makes improvements to its cleanliness, facilities and customer service. Based on my experience, I would think carefully before booking another stay.
• SD

  Sat D

  Oct 6, 2026
  5.0
  Nice rooms, very good location, excellent/outstanding service - both at reception and restaurant - very helpful - highly recommend, the only issue is no air conditioning in the rooms👍
• JW

  Jez West

  Sep 30, 2026
  5.0
  We had a fantastic stay at Premier Inn and honestly couldn’t fault it. The room was clean, comfortable and of a really high standard, and we had a brilliant night’s sleep — the bed was so comfortable! The food was also excellent. Everything we had was really tasty, well prepared and great value, which made the whole stay even better. A special mention has to go to Lisa, who was absolutely excellent. She went above and beyond to help us out and couldn’t have been more friendly, helpful and welcoming. Her customer service really stood out and made us feel genuinely looked after.
• VV

  V.X.R

  Sep 29, 2026
  5.0
  had a great time here - dinner was alright, done pretty speedy considering it got quite busy last night. Breakfast was great too, and the coffee from the machine was perfect The bed was super comfy, actually, it was the nicest bed I've ever slept in and it's not even close. Very highly recommend the fan was great even at the low settings - it is super loud when you put it above 30 though, so keep it at ~25 and it's pretty quiet the showers worked perfectly fine, the temperature was just a touch up and down but not too severely, and the shower gel and soap in there smelt great -- I appreciated the tea and coffee facilities in the room too :) had a little friend in the shower though, so if you're scared of spiders, be aware they may be in there 🕷️ I must admit that I got a little nervous when people said it was super loud at night, and people were all running up and down the corridors and that - but that wasn't my experience at all, the night was totally silent besides the odd traffic noise outside (I was ground floor and by the car park, so that's to be expected) I plan to make a habit of coming here every month or so now - barely even wanted to leave haha

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