Premier Inn Gravesend Central hotel

Reviews

• CO

  CAROLINE OAKLEY

  3 days ago
  5.0
  Would like to thank Matty who served up a lovely breakfast this morning 16/08/26 lovely and freshly cooked and an asset to your hotel and also Clo was an excellent host too very accommodating and a lovely personality regarding both members of your team xxxx
• FM

  Faith Chipungu Mwale

  Aug 9, 2026
  1.0
  Bad customer service, rude staff! Receptionists , cleaners, everyone just outright rude and felt really uncomfortable. I get a bit of racist vibes too! Wouldn't recommend it even if your life depended on it! The pillows are very hard and gave me neck ache! Expensive for nothing service. I paid for two nights and they kept disturbing my sleep saying I paid for one and in a very rude tone! Disgusting service I rate it -100/10!
• AB

  Amy Bray

  Aug 8, 2026
  5.0
  The staff are outstanding - so welcoming and helpful. Couldn’t ask for anything more at breakfast and the price of the stay was so reasonable. Great park next door too.
• MB

  Matt Bye

  Aug 2, 2026
  2.0
  A lot of what I am going to say will echo the other reviews. As you pull in, the Beefeater building is well and truly closed, boarded up, scaffolding all over and fenced off, which looks grim in terms of a first impression. The hotel is at the back so just keep driving round. Room temp was 28 degrees and no air conditioning, you do have a fan in the room but its quite surprising that you can't properly control the room temperature. The lady on the front desk was very abrupt, she wasn't rude but I certainly did not leave feeling like a valued customer, almost like it was a bit of a pain to check us in. We asked if there was food in the evening, my brother was going to meet us with his girlfriend and we were told the restaurant was only for guests of the hotel, I was so surprised you would turn away addition revenue, so we went to a pub up the road. It's the first time I've ever stayed in a Premier Inn where no-guests couldn't come in for a drink or food but maybe it's a policy change or the food is so brilliant there isn't enough room for external visitors. Breakfast was all just a bit sad to look at. I will say the chef did a brilliant job because the lady who should have been running the front of house bit turned up for work late so the chef was doing the cooking, checking people against the list and clearing the tables until the lady turned up, which may explain why breakfast didn't look too good, certainly not worth £11 per person. The food all just looked cheap, there were a couple of fried eggs, a couple of hash browns, the beans looked very cheap, there was only 1x yoghurt out, etc (you get the idea). You also have to say when you check in what time you'll be coming down for breakfast, my previous stays at the Premier Inn you didn't need to do this. I guess it's because the dining area is tiny, so does this mean it's not a suitable size? Overall, it depends on what you're looking for, for me the bed was comfortable, it's ensuite, there is plenty of parking and that's about it. The service at reception was not good, the room was boiling hot, breakfast was poor and like I've already said, I didn't feel like a valued customer and I expected better for over £100 a night. I have family I visit in the area and I will stay elsewhere in the future.
• SJ

  Steven Jones

  Jul 11, 2026
  4.0
  We used this hotel due to close proximity of Bluewater to save potential hideous traffic on a Saturday morning on the dreaded M25. So I've given it 4 stars but would probably give 3.5 stars. Plus points. I always book a plus room mainly because of air-conditioning and yep it had it thankfully. The room was typically plus which honestly is excellent. Clean, very comfortable and this hotel has no road noise. However there is a reason. Location. On a busy main road but apart from an obscured Premier Inn sign you will not see any part of the hotel. It sits behind the biggest eyesore you could imagine. A closed down, boarded up, fenced off and some scaffolding Beefeater. Yep no restaurant or do they? I asked about restaurant and was advised by receptionist to take a look first. Hmmmm nope, McDonald's it is. Now on way to the plus rooms 1st floor. Carpets tired and stairs (no lift) had many stains like spilled drinks on nearly every stairs. We felt on arrival quite uncomfortable I'm afraid as there was a few unsavoury characters sat outside only to see they were guests also. My feelings was they were placed there buy social services. I say again. Room perfect as expected by premier inn plus, very quiet, good sleep. However, next Bluewater trip I would unfortunately look elsewhere firstly premier inn otherwise another hotel. Flatten the old Beefeater first or do something with it. Staff was nice though. I feel they are challenged with this hotel, proximity and other influences.

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