voco the Clifton Folkestone by IHG

Reviews

• LC

  leon claasen

  4 days ago
  2.0
  Rooms were good but the undulating floor within the room was slightly unnerving. Also very narrow passageway to get to the top rooms made getting to certain rooms tricky to navigate, especially with luggage - like a maze. The wine prices were extortionate - the way it was presented was deceptive. Two large glasses of red wine came to £27 but no other options were given at the time. When queried later, we were told that a bottle was £28. We felt ripped off. Reception staff members were lovely though. Breakfast was good too.
• CN

  Cheryl Nicholls

  Oct 3, 2026
  4.0
  Lovely stay at this hotel. Staff super friendly, fantastic location. Lovely and clean, nice comfy beds. We were on top floor and think a lower floor bedroom may have been better. Breakfast was very good ...great choice and buffet always well stocked. Staff very attentive. We ate in the lounge in the evening which was good too and had a really nice atmosphere. Wouldn't hesitate to come back here.
• MM

  Mmk M1ych1

  Sep 30, 2026
  2.0
  The hotel itself looked lovely, but unfortunately, our experience was overshadowed by disappointing customer service, a lack of consideration for guests with additional needs, and poor hygiene when it came to the facilities provided for our dog. We arrived at around 8:30 pm. My partner had recently undergone several eye surgeries and was under medical instructions not to lift or pull heavy suitcases. We politely asked for assistance with just one suitcase over the few steps at the hotel entrance. Instead of offering to help, the receptionist instructed my partner to walk several metres further to use the ramp. As I was already carrying a backpack and holding our dog, this was particularly difficult. We followed the instructions, but were surprised by the lack of willingness to assist. Other hotels we stayed at during our trip had offered help without hesitation. Unfortunately, things did not improve after check-in. Our room had only one mug and one glass, and we had to wait a considerable amount of time for an additional mug. We also discovered that the hairdryer was completely broken. When we contacted reception, the response was cold and abrupt, and the receptionist hung up without offering an apology. The hotel's approach to dogs was particularly disappointing. We were firmly reminded that dogs were not permitted on any furniture, a rule we fully respect. However, given the £30 dog fee and the additional £100 security deposit taken upfront, we expected the facilities provided for our dog to be clean and properly maintained. Instead, the dog bed provided was visibly dirty, and the dog bowls appeared not to have been washed, with what looked like dried saliva and food residue from previous dogs. Frankly, this was disgusting and raised serious questions about hygiene. It seemed rather contradictory to impose strict rules on pet owners while failing to provide basic cleanliness for their pets. Furthermore, dogs were not permitted in the main restaurant. I would therefore describe this hotel as dog-tolerant rather than genuinely dog-friendly. As an IHG member, I chose this hotel based on its positive reviews and expected a reasonable standard of hospitality. Sadly, the service we experienced was the worst of any hotel we stayed at during our travels in the UK. A beautiful hotel means very little without genuine hospitality. We were not asking for special treatment, simply basic courtesy, understanding and practical assistance. Based on our experience, I would hesitate to recommend this hotel to anyone travelling with a disability, recovering from surgery or accompanied by a dog. The management should seriously reconsider both its customer service standards and its approach to pet hygiene, particularly given the additional charges imposed on dog owners.
• SL

  Stephen Lanagan

  Sep 28, 2026
  4.0
  Usually eat at the Marco Pierre restaurant when at the Clifton. Tried the bar for a change the food was good, unfortunately they seemed to be short of staff. So service was quite slow.
• JK

  Joel K

  Sep 27, 2026
  1.0
  I am not one to leave reviews for hotels, however, I felt the need to on this occasion. I have stayed at hundreds of Hotels in the UK and abroad across my life and this was up there with the worst. Value for money is shocking compared to others. The rooms were extremely bog standard. Nothing special at all for a hotel charging £200 or more a night. As a comparison, you can spend £180 a night in London which would be cleaner and have more facilities (and nicer staff). Upon arrival, there was an unflushed toilet which my partner discovered. Absolutely disgusting and shows the attention to detail. We were running extremly late due to traffic on the way down so there was no time to take a photo and in all honesty I did not want a photo of another persons turd on my phone.The receptionist who covered evening and nights was rude and lacked any form of human decency. Very unprofessional on all marks. I could explain further if required. This is not a personal attack. Instead maybe a prompt to do better in the future and employ staff members who are capable of stringing full sentences together and at such a highly priced hotel.

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