Premier Inn Kings Langley hotel

Reviews

• DR

  DAGMARA ROBINSON

  Oct 7, 2026
  5.0
  We had a wonderful stay at Holiday Inn Abbots Langley. The room was spacious, very clean and quiet, and the customer service was excellent. Everyone was friendly and helpful, which made our stay even more enjoyable. The hotel is also just a five-minute walk from local shops, where you can find delicious kebabs and chips. We would definitely come back and would highly recommend this hotel to others. Thank you again for a lovely stay! ⭐️
• LI

  Laiba I

  Sep 29, 2026
  5.0
  I visited Premier Inn Kings Langley with a friend and wanted to give a special mention to Saahd. He was friendly, welcoming and really helpful, making us both feel comfortable from the moment we arrived. His lovely attitude made our visit all the more enjoyable. A real credit to the team! The rooms were clean and comfortable, and we were really pleased with the service throughout our stay. At breakfast, the staff were attentive and helpful, serving us with a smile and making sure we had everything we needed. Overall, a lovely experience with a welcoming team. We would happily stay again!
• S_

  Suby -_-

  Sep 29, 2026
  5.0
  I’d especially like to mention Saahd, who went above and beyond during my stay. I had an issue with my room and wasn’t sure who to speak to, but Saahd immediately took the time to listen, sorted it out quickly and then even checked back with me later to make sure everything was okay. That small extra effort genuinely stood out to me. He didn’t just deal with the problem and move on — he made sure I was actually happy afterwards. He was friendly, professional and incredibly welcoming throughout. It’s rare to come across someone in hospitality who puts that much effort into making sure a guest has a good experience. Saahd is an absolute credit to Premier Inn and deserves recognition for his customer service.
• RK

  R K

  Sep 1, 2026
  1.0
  Absolutely filthy and well below Premier Inn standards. This was by far the worst Premier Inn we stayed at during our road trip, despite having stayed at several other Premier Inn hotels without any issues. The room was absolutely filthy. There was visible damp and deteriorating plaster on the walls, particularly concerningly right next to our 9-month-old baby’s cot. There was also significant dust throughout the room, including on the television, headboard and even inside the hairdryer. As the hotel had no air conditioning during the summer heat, we were reliant on a portable fan provided in the room. Unfortunately, the inside of the fan itself was filthy and covered in dust, meaning we effectively had a dirty fan blowing dust around the room all night. We were sneezing, our baby developed a cough during the night, and four out of five of us were unable to sleep. To top it all off, there was also no hot water because we were told the boiler was resetting. We had checked in very late and one of our children was already asleep. Premier Inn Guest Relations subsequently suggested that we should have complained during the night and moved rooms in order to qualify under their Good Night Guarantee. Apparently waking children and moving an entire family, including a 9-month-old baby, to another room in the middle of the night after a late check-in is considered a reasonable expectation. The receptionist acknowledged that the hotel was due to undergo refurbishment, advising me to contact Guest Relations instead. However, refurbishment does not explain or excuse a room not being properly cleaned. What disappointed me further was Premier Inn’s response afterwards. I supplied photographic evidence showing the condition of the room and raised specific concerns about cleanliness and the environment in which our baby had been sleeping. Despite this, Guest Relations offered little more than an apology and refused a refund under the Good Night Guarantee. We specifically booked this Premier Inn because the children had their Warner Bros. Studio Tour booked the following morning. Instead of getting a proper night’s sleep beforehand, only one of our children managed to sleep, while the rest of us were awake for most of the night. I am not criticising Premier Inn generally. We stayed at several of their hotels during the same road trip and had no problems whatsoever. That is precisely why this particular stay in Watford stood out so badly. These simply are not acceptable standards for a Premier Inn, particularly where basic cleanliness is concerned. EDIT: look at the response to this review just recieved as well, standard template response ‘contact guest relations’ when i have clearly stated I already contacted them. And they state they take comments/feedback seriously, that they have not even bothered reading this one. Speaks volumes.
• TG

  Transcription Guy

  Aug 24, 2026
  1.0
  Rooms are in desperate need of renovation. HDMI port loose and not working, lamp switch broken and not working, bulb in bedside lamp snapped, temperature management not working, no spy hole (blocked up). Didn’t bother to complain as I’m only staying overnight for work. But it is the worst one I’ve stayed in by far. Staff were nice, though.

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