Premier Inn Inverness West hotel

Reviews

• AC

  alberto cioni

  Oct 2, 2026
  3.0
  In Scozia gli hotel sono tutti abbastanza cari, quindi non parlo di prezzi. L'hotel non è malvagio, molto "americano", moquette, letto enorme , bagno grande, bollitore. Colazione abbondante e variegata con caffè espresso disponibile su una macchina "seria" che fa anche cappuccino, americano etc etc; nella colazione ci sono vienneserie e praticamente tutta la colazione inglese a buffet, tutto con un servizio che garantisce sempre cose calde ed appena fatte. Unici appunti il ristorante che la seconda sera ha chiuso prima del previsto senza nessuna segnalazione in Reception lasciandomi digiuno e la camera che non è mai stata rifatta nei tre giorni della mia permanenza. Nella Reception il piu' delle volte non c'e' nessuno, tutto iperautoatizzato. Comodo il telefono a disposizione per chiamare direttamente i taxi.
• MC

  Megan C

  Oct 2, 2026
  1.0
  Honestly the worst place I’ve stayed in. It’s clear that they are chronically understaffed and have managerial issues. We arrived to a room that smelt fusty, but I convinced myself it was the smell of cleaning fluid. The room was tired, stains on the sofa, cobwebs around the room, mould and hairs in the bathroom and part of a wall missing in the bathroom. We were so tired from an 8 hour drive that we just wanted to chill, so went to the restaurant for food. The girl serving us looked extremely unwell with a cold/flu, and was coughing continually. We felt really uncomfortable that someone clearly so poorly was at work, not least in a place that serves food and should be hygienic. Only a small part of the restaurant was open due to refurbishments, so we and other diners were all crammed in to a small area with the waitress wandering around coughing continually. Back to the room and we smelt the fusty smell again. It didn’t disappear for our whole stay. There was no window that would open so we turned on the air con, but that was noisy and just recirculated the same air. Our biggest gripe was with reception and housekeeping. We were there 4 nights and each morning asked reception if we could have a room clean (just fresh towels, toilet roll top up and bin emptied). We were told the first day that they were short staffed and may be unable to do it, annoying but okay. Day 2 came and we asked first thing in the morning again to be told “no problem”. Returned at 4:30pm to it not having been done, and a hoard of towels and toilet roll left at reception for people to “help themselves”. Very frustrating and felt like a complete lack of care. Day 3 and I complained at reception that we had asked for the last two days for someone to empty the bin and refresh the towels and toilet roll. I was assured it would be done. We returned at 1:30 and it hadn’t been done, so I went to reception again to be told the housekeepers were still working and they would ensure they came to our room. The woman on reception offered no apology and treated me like I was an inconvenience. We wanted to go back to our room to relax and have a snooze (I’d ran Loch Ness marathon the previous day so was exhausted) but felt I couldn’t sleep as I was waiting for housekeeping. We decided to call Customer Relations to raise a formal complaint as so far our stay had been rubbish, and we were unconvinced that we were ever going to get fresh towels, toilet roll and a clean bin. Customer relations were helpful and said they would call the hotel directly to try and relay their concerns about what we had told them and find a solution. They called us back 15 minutes later to say they themselves had been unable to reach the hotel via telephone despite several attempts, and that their only option now was to send an email. They said they would inform us when they got a response from the hotel. We haven’t heard from them since. As we left the room that night we found 2 small bin liners dumped outside our door. At first I thought it was rubbish but then realised it was their solution to the overflowing bin. Reception not there to complain to, so mentioned it the following morning to receive no apology and just “housekeeping said they’d been into the room” - they hadn’t. Breakfast each morning was poor. Not enough staff, some breakfast items unavailable and it was unclean to say the least. Will be following up with Customer Relations to ensure a formal complaint is submitted. At £200 a night we feel completely ripped off.
• TD

  Thibaut Darronssin

  Sep 30, 2026
  1.0
  Avoid this hotel. Absolutely unacceptable treatment of paying customers. I stayed at Premier Inn Inverness West and had two rooms booked at the hotel. I parked my car in the hotel car park during my stay, as you would reasonably expect a hotel guest to do. To my complete surprise, I subsequently received two separate £57 parking fines — £114 in total. I was a genuine paying customer staying at the hotel, yet somehow ended up being penalised twice for using the hotel’s own car park. I find this absolutely shameful and extremely disappointing. If guests are required to register their vehicle or take some specific action to avoid a parking charge, this should be made completely clear and obvious at the time of check-in and parking. Customers should not be left to discover this through £57 fines after their stay. Unfortunately, the rest of the experience did not make up for this either. The room was nothing special, and the hotel car park itself was dirty, with a lot of rubbish scattered across the ground. Overall, I felt there was very little consideration or respect for customers. Being charged £114 in parking fines despite having two rooms booked at the hotel is simply unacceptable. I would not recommend this hotel and strongly suggest avoiding it.
• RV

  Rear Viewer

  Sep 27, 2026
  1.0
  Do not stay here. There is not much good to say about this hotel. We stayed for 2 weeks on a business trip recently. Our company paid for the rooms and a meal deal for each of us for the full two weeks, however, the hotel was so understaffed that we were only able to eat in the restaurant once. When we did get in to the restaurant to eat, the food took so long to arrive and then after waiting almost an hour to get our dessert they told us they had forgot about it. They should have enough staff on to ensure that everyone who prepays meal deals receives them. The rooms are very stuffy and the windows do not open. They also don’t clean your room unless you request it but even then, we asked three times for our room to be cleaned because we needed new towels and still no one cleaned it. I don’t blame the staff, I blame the company for taking these bookings when they clearly don’t have enough staff. Would never stay here again.
• MH

  Matty H

  Sep 26, 2026
  1.0
  Do not stay here. Only giving 5* for service so the staff don’t get penalised for the awful management and greed of the corporation firing all there staff to save money and replace with automated computers. First room assigned stank of damp mould, second room smelt of bleach so a slight upgrade I suppose. Sound of water running through pumps all night which was complimented by the thin floors and what appeared to be tap dancing above us. The extractor fan in the bathroom sounded like an A-380 plane taking off throughout the night and was as effective as a hamster drying the window with its breath. To add to the exquisite experience you cannot open the windows to allow fresh air or get a view of the breath taking construction work outside. If you want to experience what 1700’s United Kingdom mobile signal was like, this is the place for you. I had better signal in the most remote bothy in Scotland than I did in this place If you hate sleeping, and love questionable hygiene standards this is the place for you. Don’t even get me started on breakfast… if you like cold food and watching a singular member of staff managing a whole restaurant you’re in for a whale of a time. Even the wasps where struggling to escape the experience. (photo attached so people don’t think I’m joking) The only thing premier is the door out. I cannot wait to receive my automated response

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