Premier Inn Inverness West hotel

Reviews

• CB

  Carly Brown

  4 days ago
  2.0
  Dirty bath and sink Dirty general areas inside and out Breakfast awful - no clean cutlery, plates or bowls Hot food was actually cold. The hot food trays were never full, and you would wait 10 minutes to get beans or bacon No towels in room No toilet roll in room No toilet roll or hand soap in public toilets Air conditioning poor, and switches off in the night. TV kept turning on during the night The staff, are lovely. But working on skeleton staff meaning your waiting 15 minutes to just get a diet coke from the bar
• SB

  Si Bau

  4 days ago
  2.0
  Bereits im Eingangsbereich deutlich erkennbar, dass offensichtlich nicht regelmäßig gesäubert wird (Schmutz, Blätter auf Teppich)... Die Zimmer sind abgewohnt, insbesondere das Bad war zwar gereinigt, jedoch deutlich Spuren von Kalkstein und tlws. Schimmelflecken erkennbar. Das Bad war mit einer Badewanne ausgestattet. Da unser Zimmer eine Zwischentür zum Nachbarzimmer hatte, war es hellhörig. Das Frühstück ist übersichtlich, die "warmen" Speisen sind nicht frei einsehbar in einer Nische aufgestellt.
• TM

  TIZIANA MATARRESE

  Aug 13, 2026
  1.0
  Never more Abbiamo soggiornato 3 notti in questo albergo a Inverness e, purtroppo, l’esperienza è stata a dir poco imbarazzante. Siamo arrivati alle 16:00 e ci è stata assegnata una camera che non era ancora pronta. Dopo il disagio iniziale, ci hanno assegnato un’altra stanza, che comunque non era perfettamente pulita. Abbiamo deciso di sorvolare, pensando che nei giorni successivi sarebbe stata regolarmente pulita. Ed è qui che è iniziato il vero problema. Il giorno seguente abbiamo utilizzato l’apposito cartello da appendere alla porta per segnalare che la camera poteva essere pulita. Quando siamo rientrati nel tardo pomeriggio, la camera non era stata pulita. Siamo quindi andati in reception per segnalare il problema, già piuttosto contrariati. Peccato che anche la reception fosse molto spesso praticamente sguarnita di personale, rendendo ancora più difficile ricevere assistenza. Come soluzione ci sono stati consegnati semplicemente due set di asciugamani puliti. Francamente, dopo aver pagato un soggiorno di tre notti, ci sembra il minimo indispensabile, non certo una soluzione al problema. Il giorno successivo abbiamo nuovamente appeso il cartello per la pulizia e, per evitare qualsiasi possibile equivoco, abbiamo anche informato personalmente la reception che la camera doveva essere pulita. Risultato? Tornati in albergo, la camera era nuovamente sporca e non era stata pulita. Ancora una volta, in reception sembravano cadere dalle nuvole, come se fosse una sorpresa. La cosa ancora più assurda è che anche i nostri amici, che soggiornavano nello stesso albergo, hanno avuto esattamente lo stesso problema. A questo punto ci chiediamo: il servizio di pulizia delle camere è effettivamente incluso nel soggiorno oppure bisogna considerarlo un servizio extra non dichiarato? Troviamo tutto questo assolutamente inaccettabile. Se una struttura offre un soggiorno alberghiero di tre notti, ci aspettiamo che la camera venga pulita regolarmente, soprattutto dopo averlo richiesto esplicitamente e averlo anche segnalato alla reception. Un’esperienza che ci ha lasciato davvero molto delusi e con la sensazione di aver ricevuto un servizio ben al di sotto di quello che ci aspettavamo e di quello che abbiamo pagato. Invitiamo chi sta pensando di soggiornare qui a leggere attentamente le recensioni e a informarsi molto bene sui servizi realmente garantiti. Noi, sinceramente, non torneremo.
• AA

  Anna

  Aug 12, 2026
  1.0
  Eines der schlechtesten Hotels in dem Ich je war. Die Location ist ja ganz gut mit schön viel Natur herum, aber wenn man in das Hotel kommt und erstmal fast 1 Stunde warten muss bis man einchecken kann weil zuerst kein Personal an der Rezeption ist und dann von allen Gästen aus der vollen Lobby kein einziges Zimmer fertig geputzt ist obwohl es schon nach der eincheck Zeit ist, ist es einfach unmöglich. Als wir dann endlich in unser Zimmer durften war das Bad nicht geputzt und auch nach mehrmaligem Nachfragen wurde es die gesamten 3 Tage an denen wir dort waren nicht ordentlich geputzt. Das Internet funktioniert überhaupt nicht außer du bezahlst extra für besseres und das Restaurant musste auch geschlossen werden weil nicht genug Personal dort war. Ich würde jedem empfehlen ein anderes Hotel zu suchen da dieses hier wirklich eine Katastrophe ist.
• JF

  John Foley

  Aug 10, 2026
  1.0
  I cannot begin to tell you how awful this place is, nor how much you need to avoid it at all costs. Was booked in by my tour company. On arrival the first impression was one of a dilapidated old building that had maybe been abandoned. But no. Apparently it’s a fully functional hotel with 315 rooms. Well, I say fully functional………… Tried to check in. One person at the desk. Several ‘self check in’ terminals, none of which were working. She retrieved my booking, but couldn’t find the email authorising payment. After several phone calls I was allowed to enter my room. I now wish I had been denied. Opened my curtains to find a full building site outside my window. Tired from a long day driving, I couldn’t even get forty winks. Listened to the incessant noise of a group of workers doing and saying what building workers do. There was a gossamer thin towel to scrape off the water after a shower. Not even a plastic glass to rinse after teeth cleaning. It must feel like this on your first night in prison. Luckily I wasn’t sharing. Morning came. Went for breakfast. Chef had abandoned ship and I was told by a disinterested guy that it would be a continental breakfast. No it wasn’t. No cheese, no meats, no eggs, nor anything else you would expect from a continental breakfast. There was tea, coffee, bread, some extra long life so called pastries ( you know the ones) and a few pieces of fruit. I had to go out for breakfast and ask for that part of my booking to be refunded. Also, the dining room was filthy. The first time I’ve had to wash my hands after I’d sat at a table. The one adjacent to me was equally dirty, although it had apparently been cleared. On return to my room that evening, nothing had changed. Nobody had tidied or replaced towels. I assumed it was because I was a little late going out in the morning, but no, it happened again the next day. I enquired why? I was told you have to request a room tidy. No previous warning. Again I was told there were signs in the lift. I was on the ground floor. The public areas were filthy. The entrance was disgusting. The carpets were sticky and stained. The walls looked like they hadn’t been cleaned, much less painted in a decade. There was a strong smell of what I can only guess was decaying debris and badly maintained vents. There was one member of staff on duty at any time. For a 315 bedroom hotel. The lady and gentleman I dealt with were as pleasant as they could be, given the obvious stress they were under. Their employers should be ashamed. They themselves should be commended for their resilience. It wasn’t cheap either. Almost £200 per night for what essentially, was a hostel. A homeless hostel would have been cleaner. The only positive thing about this experience was, I’ll never have it again. There are proper local accommodation providers out there who will provide you with some proper hospitality. This place is truly a definition of the race to the bottom. Avoid.

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