Ramada South Mimms M25

Reviews

• FF

  Florenta

  Jul 18, 2026
  1.0
  Not sure
• GG

  Global Gateway

  Jun 20, 2026
  5.0
  Excellent experience! Very smooth check-in. Simon on reception was great, very helpful and friendly. Will definitely stay again. thank you
• RB

  Roger Buchan

  Jun 16, 2026
  1.0
  Dreadful hotel. Dingy, in need of serious makeover. Staff ranged from absolutely disinterested to very good but working with poor services. Only plus side is there's plenty of places to get food and drinks.
• DR

  Donna Raistrick

  Jun 16, 2026
  2.0
  I'm not normally one to complain or leave negative reviews, but I do feel other travellers should know what to expect. We have used the Ramada/Wyndham hotel chain in the USA so we booked with confidence. The hotel itself felt very basic, tired and shabby, with an overall lack of care and attention. There were no towels in our room when we arrived, which isn't a great start after a long day. The bed was another issue. It was creaky, unstable and not particularly comfortable, making it difficult to get a decent night's sleep. The following morning, despite us being checked in and asleep in the room, a chambermaid walked straight in because she'd apparently been told we were a "no show". Thankfully we were decent, but it was embarrassing and shouldn't happen. The biggest frustration came afterwards. We later received a £60 parking charge because, although we'd registered the car on arrival, nobody explained that if you left the site and returned, you had to register the vehicle again. We are currently contesting this, but clear instructions at check-in would have avoided the situation altogether. Breakfast was also disappointing. We had vouchers included, but rather than a hotel breakfast with even basic options such as cereals, fruit or toast, it consisted of a very limited offering cooked by two gentlemen in the motorway service station. The quality reflected the setting and certainly wasn't what we had expected when booking. To be fair, the location is convenient for the M25 and London, which is why we chose it. However, convenience alone doesn't make up for poor communication, lack of attention to detail and an overall feeling that the place is in need of investment and better management. I don't enjoy leaving negative reviews, but this stay simply didn't represent good value for money, and I wouldn't choose to stay here again.
• AS

  Afrin Shan

  Jun 7, 2026
  5.0
  I would like to commend Simon, the receptionist at the Ramada Hotel in Hatfield, for his excellent customer service. I encountered an issue with my booking, and Simon handled the situation promptly and professionally. He assisted me in rebooking my reservation efficiently and ensured that the matter was resolved without any unnecessary delays. His helpful attitude, professionalism, and commitment to customer satisfaction made a significant difference to my experience. I greatly appreciate his support and would highly recommend his service. Simon is a valuable asset to the hotel and reflects a high standard of customer care.

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