Premier Inn Southampton Airport hotel

Reviews

• TT

  Tim

  2 days ago
  1.0
  Room and check-in and overall vibe generally no different from any other Premier Inn, although the room did have a bit of a strange smell. However... I made a huge mistake eating at the restaurant. Service was great, waiting staff very friendly, and food was served quickly. But, if you choose to eat here I would strongly recommend that you do NOT order anything at all containing chicken. It was the worst quality chicken I have ever attempted to eat in my life. The grilled chicken burger looked great, but it was impossible to eat -- it was so rubbery it was like trying to eat the sole of a shoe (and I am barely exaggerating here). It was so hard to bite through it that the entire burger just fell to pieces. I eventually gave up and, on being told that the chicken curry came from a different supplier, I ordered that instead. Bad move! The chicken wasn't quite as bad, but it was pretty awful too.
• SS

  Sandra

  6 days ago
  5.0
  Excellent customer service. I was impressed how welcoming the staff was. They were kind, friendly and helpful . They really made feel comfortable. The service at the restaurant was excellent too. Also, I have to add that the food was really nice; fresh and delicious.
• CP

  Charlotte Perks

  6 days ago
  5.0
  ⭐⭐⭐⭐⭐ Excellent Stay at Premier Inn Southampton Airport We had a really lovely stay at Premier Inn Southampton Airport and were very pleased with our experience from start to finish. The hotel was clean, comfortable and welcoming, making it a great place to relax before or after travelling. The staff were friendly, helpful and approachable, which made us feel welcome throughout our stay. Our room was comfortable, clean and well presented, with everything we needed for a pleasant night's sleep. The bed was lovely and comfortable, and the room provided a relaxing space to unwind after a busy day. The hotel was also conveniently located for Southampton Airport, making it an ideal choice for anyone catching an early flight or arriving back late. We found the hotel to be good value for money, with the convenience of the location and the overall comfort making it a great option for an overnight stay. It was also a good base for anyone needing to travel into Southampton or explore the surrounding area. Overall, we had a very enjoyable stay and would definitely consider booking here again in the future. I would happily recommend Premier Inn Southampton Airport to anyone looking for a clean, comfortable and convenient place to stay, whether travelling for business, a holiday or simply needing somewhere to stay before a flight.
• RF

  Rick F

  Sep 15, 2026
  1.0
  VERY DISSAPOINTED ! Prior to our trip, my wife had an EMERGENCY visit to the local HOSPITAL E.R. and then a follow up visit to our family doctor and was told she was in no shape to travel under any conditions. Unfortunately/sadly we have to cancel our entire vacation. We were hoping that this hotel might let us cancel our reservation and give us a refund (or at least a partial refund after a cancel fee). NO!!! Not even an "I'm sorry your wife isn't doing well". Even with 4 weeks notice they insisted to charge us 100% of the cost to cancel. They wouldn't even give us credit for a future potential stay either ! (hoping she might improve next year). My wife is severely ill - needless to say this is very stressful enough. It would have been nice if PREMIER INN SOUTHAMPTON AIRPORT had a little compassion. BECAUSE OF THIS I HIGHLY RECOMMEND YOU CHOOSE TO SPEND YOUR MONEY SOMEWHERE ELSE AND NOT STAY HERE. I have never spoken with staff at any other hotel with such little empathy. *** CRUISE TRAVELLERS I RECOMMEND YOU SELECT A DIFFERENT HOTEL FOR YOUR OVERNIGHT STAY BEFORE YOUR CRUISES *** There are so many to choose from in beautiful Southampton ! ***************************************************** UPDATE A FEW DAYS LATER - GETS EVEN WORSE ***************************************************** I spent the time to call long distance from Canada to the Premier Inn Guest Relations telephone number provided in their response which honestly "appeared" to be nice. I was on the phone with them for a little over 15 minutes on overseas long distance. The woman who I spoke with did say that she was sorry about my wife's poor health and initially advised that she would try to refund our fully prepaid reservation and asked to put me on hold for a few minutes. When she came back on the line, she told me that there was nothing they could do because my booking was made through Expedia and told me to contact Expedia to resolve this. When I explained that I had already spoken with Expedia on three separate occasions, and each time Expedia had spoken with someone at Premier Inn and each time told that they would not make an exception even in for this very exceptional severe health issue. She repeated that she could do nothing and that I should call Expedia as it was Expedia that had my money. I then asked if she could please put some notes onto my reservation about this phone call with her and the online response from Premier Inn. She advised that this was completely not possible and again suggested I contact Expedia again. NEEDLESS TO SAY, I find it UNBELIEVABLE that she could not make notes or attach some kind of message to my reservation! So based on Premier Inn Guest Relations suggestion, I again contacted Expedia for the 4th time. This time by email. In my email I briefly included details of this phone call to Premier Inn Guest Relations and a copy of my review along with the response from Guest Relations. I also included a URL link directly to this post. The next day I received an email from Expedia advising "After contacting the property, they’ve decided to uphold the original cancellation policy and have declined the waiver request." This effort in total was a total waste of time - time which I could have better spent with my wife at this time. However, I felt it necessary to update this posting. Other potential customers should know how Premier Inn cannot handle exceptional issues. It does make me wonder how any other issues or concerns might not be addressed by them as well. AGAIN, I suggest you consider this experience before you decide to stay at ANY PREMIER INN location. CRUISE TRAVELERS - There are so MANY OTHER NICE HOTELS in the beautiful Southampton area you can stay at which likely will handle exceptional circumstances better than this. CUSTOMER SERVICE is just as important, if not more important, than the room you pay for.
• AN

  Adam Niven

  Sep 12, 2026
  2.0
  The location and price are the real wins at this Premier Inn, along with a fantastic fresh breakfast and lovely staff at breakfast. The hotel is literally 3 minutes walk to the airport and airport station, with bus stops just outside too. Unfortunately that is where the positives end. The room itself had a really unpleasant smell, a mix of damp and a fake berry scent, presumably an air freshener used to mask the damp smell. The A/C only made the damp smell worse, so the window had to be open - but traffic noise was loud and constant. The bathroom was okay, though a very lumpy floor and shower gel hadn’t been topped up, plus awful toilet paper. The room was ridiculously hot as well, despite only being 16°C outside (and we had just come back from 38°C heat abroad that felt cooler!!). The worst part however was the evening restaurant - we had the meal deal and service couldn’t have been any worse. When we arrived at the restaurant, menus were basically hurled at us by staff member Jason, who told us to go and sit where we liked. Jason provided truly unfriendly, unpleasant service throughout the dinner. Clearly he was over run with tasks to do but the way he spoke to us and several other diners was unacceptable. Drinks came relatively quickly, starters 10 mins later, then a 55 min wait for mains which came with wrong sides and cold. Really poor experience overall, and Jason seriously needs a better attitude and retraining. We attempted to speak to a manager, however apparently he was too busy to deal with customer issues! This hotel is passable for one night as a bed and breakfast option, but avoid the restaurant/bar on an evening, and be aware the room smell issue seems to be across the whole building.