DG
Domonic Gregory
Jul 18, 2026
So I have mixed frustrations with the hotel.
(Premier Plus Booking)
The location is perfect, literally 20 mins from Bournemouth, 20 mins from Southampton or 20 mins from the centre of the New Forest, so location is ideal.
Hotel room was clean, but was initially only had towels for 1 adult despite booking for 2, so we had to get additional towels. The supplied soaps were empty, but not really an issue as we have our own.
So we found our air-conditioning was ok, when it was on, but we would find it would just go off, which was not ideal.
My biggest complaint was the parking, they ask you to pay £3 per night (although this seems to change depending on the day, but at time of arrival, it was £3 per night, so £15.
So when there are Lorry's and vans taking up 10 spaces, with 4 vehicles, its a bit unfair, and the staff were not helpful either, when mentioned, I was basically told to just park out on the road, as there are no double yellows. I did ask where the additional parking was, but again was told to just park out on the road.
So this I dont think is acceptable, I did email the parking company, requesting a refund, their response was they have no way of policing it, so I would suggest, dont bother paying for the parking, as you most likely won't get parked on site anyway, unless you get back before 5pm
Overall
Hotel and location = no issues really
Parking and staff response = very poor, I will be making a complaint to premier inn as the staff we spoke to didn't seem bothered.