Premier Inn Southsea

Reviews

• NS

  Neel Shah

  Sep 29, 2026
  1.0
  We had a very poor night's sleep due to constant movment of staff in the hotel linen room that was directly above our room. At the time, we assumed that footsteps were that of another guest and hoped they would stop. However, every hour or so, we were woken by foosteps. When I complained to the hotel staff in the morning, I was told that the linen room is not to be entered by staff when the room below is occupied. However, it was. The hotel admitted that they were likely the cause of our disturbance. I've submitted a claim for a refund under the Good Night Guarantee, however Premier Inn have rejected it because I didn't inform them at the time - the time when I was trying to sleep and hoped the footsteps would stop. Beware of this if you want to make a claim. Inform the hotel immediatley, even if you know it's going to ruin your nights sleep. If you don't, Premier Inn will use a technicality to absolve themselves of responsibility, even if they admit liability at the time. Additionally, the toilet didn't flush properly and the shower stank of sewage drains when we turned it on. The building is old and it shows. The restaurant is being rennovated so no food is availabe. The so call breakfast is laughable. All in all, we had an awful experience at this Premier Inn and will not return.
• TS

  Tom Stockham

  Sep 25, 2026
  5.0
  Such a great location. Great views ans superb service. The room are always clean and tidy. Every time I have used a Premier, I always sleep well.
• ND

  Neil Dowthwaite

  Sep 24, 2026
  1.0
  We stayed as a family, in two family rooms, we were given one key for each room on arrival. Later that evening we asked for an additional key for one of the rooms. To our surprise the receptionist (who did not do the check in and would not have recognised us) handed the second key straight over to us without asking for any further verification of who we were. Fresh in mind were the recent horror stories in the media regarding serious incidents happening where strangers had obtained keys to rooms. I had a sleepless night worrying about my family’s safety and security. The next morning I raised my concerns with the reception team who just fobbed me off, saying that it shouldn’t happen. After pressing them on how to escalate my complaint, I was given the email address of the manager. The manager did not contact me, so I then chose to contact the senior leadership team. I then received an email response from the manager saying it would be investigated. After over one week and some chasing on my behalf I was basically called a liar, the receptionist saying that she did ask for verification and it was my word against hers. I have no reason to fabricate a story and have never raised a serious complaint of this nature. I was offered some goodwill but this did not reflect the seriousness of the incident or the fact the leadership team did not take my concerns seriously. I remain disappointed and will never stay in a Premier Inn hotel again based on my concerns. If you care about the safety and security of you or your family I would advise you strongly not to stay here.
• CL

  Christy Lawson

  Sep 15, 2026
  5.0
  Just got back from a lovely 3 day stay . My partner and I would like to say a massive thank you to the lovely Leah who was on reception our room wasn't ready because of a late check out she was so friendly and took the time to talk to us while we were waiting. The room was nice and clean with really nice views. Thank you for a lovely stay we will definitely be back 😊
• ML

  Melissa Lo

  Sep 5, 2026
  2.0
  I booked a premier plus room twice to beat the heatwaves and the rooms did not feel "premier." The first time we stayed, the staff were kind but never really fixed the issue of the AC completely not working. Staff provided the reason being that they were process of renovating and upgrading the AC units. The AC unit in our room was gurgling as it was leaking fluid and the most frustrating piece is you can attempt to control the temperature in the room, however the front desk has true control, which seems odd to me. So I had to keep going down to the front desk at odd hours to have the front desk reception adjust the temperature. The second time we stayed in a premier plus room (about 2 months apart from our first stay) the AC unit remained an issue AND there was hair in the bathroom/shower area. We just stayed one night thankfully. Not sure I'd book a third stay as there are many Premier Inns nearby. This one is just located near the water with sea views, but you have to pay for parking and it is quite touristy. I have definitely had better experiences in the UK with other Premier Inns. Most recently, the staff and management appeared annoyed and burnt out, not the best customer service. But I am American and customer service really doesn't exist in Europe or the UK unfortunately. Plus.....this is a 3 star rated hotel so it does live up to its rating.

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