Barmouth Bay Holiday Park

Reviews

• PR

  phil rogers

  6 days ago
  2.0
  We reserved a three-bedroom superior accommodation with a hot tub, specifically to accommodate our dog. Upon arrival, the check-in process was efficient and cordial. We were informed about the limited Wi-Fi connectivity, which typically ranged from 1-3 Mbps, and that 5G service was not significantly better. Upon entering the accommodation, we were dismayed by its condition, which was notably unclean. The area beneath the unit was cluttered with debris. We utilized our personal vacuum cleaner to thoroughly clean the interior. The carpet in the front section was heavily soiled with pet hair, and significant dust accumulation was observed beneath the beds. The cooking utensils were unhygienic and required extensive cleaning. The glassware exhibited fingerprints, and one glass had lipstick residue on the rim. We documented these issues with photographs and subsequently undertook the cleaning ourselves. Furthermore, the sofas and ottomans displayed noticeable stains. The structural integrity of the accommodation was also a concern, with various trim pieces detached. The seating on one of the sofas was compromised, causing a significant drop when occupied. The sofa bed cushions were excessively thin, allowing the underlying metal frame to be felt. We formally reported these issues to the reception, which dispatched the Head of Housekeeping to assess the situation. Upon her arrival, I presented the photographic evidence and the contents of the vacuum cleaner, along with a comprehensive list of other deficiencies. She expressed her apologies and offered a deep cleaning service, which we declined as we had already performed the cleaning ourselves. However, we inquired about a resolution for the sofa issues, to which she responded negatively. At that juncture, I requested a replacement caravan, stating that we would vacate the premises if one was not provided. Given that we had paid £1400.00 for a ten-day stay, we considered a clean and functional accommodation to be a reasonable expectation. Subsequently, we were informed that no alternative accommodations were available. I then stated our intention to depart and requested a full refund. The reception then contacted us to advise that a caravan would become available, which would be an upgrade. We were provided with a two-bedroom deluxe unit without a hot tub. While not ideal, we accepted this arrangement as our family was anticipating the break. My son utilized the sofa bed, and my daughter occupied the bedroom. This unit also presented maintenance issues, including a detached refrigerator door and a general need for cleaning. Despite these challenges, we began to settle in, only to discover that the decking surrounding the unit presented a significant safety hazard. The planks were loose, and the frame was unstable and detaching from the unit. We reported this issue, but no action was taken. As an individual with a disability, I found the beach access to be entirely inadequate. A further concern arose on two separate occasions while walking our dog with my son, when we observed rats scurrying from a nearby unit. We are still awaiting a partial refund, which has not yet been processed despite assurances that it would be received within a few days. In summary, this experience represents the most unsatisfactory holiday I have encountered. I will not consider staying at any Away Resorts properties in the future, as the value proposition is entirely inadequate. I strongly advise against utilizing their services.
• JM

  Joy Morgan

  Jun 18, 2026
  4.0
  Comfortable caravan and nice and clean.
• HS

  Helen Schmeck

  Jun 4, 2026
  5.0
  We went for the cheaper caravan and also a dog friendly one, though we didn't have dogs with us. Really pleased, it was so clean. Just perfect for us and the Granddaughter. Lovely park for her to play in also. Great location, 2 minute walk to the beach.
• MJ

  Mandy Jones

  May 25, 2026
  5.0
  A fantastic break at Barmouth bay, staff friendly and helpful, five minutes walk from a beautiful dog friendly beach,Accommodation clean tidy and comfortable. We will visit it again
• LL

  Lisa

  May 2, 2026
  4.0
  We love coming to Barmouth Bay two or three times a year. Unfortunately when we tried to rebook for July there was a fault in the Away Resorts website. The booking dates change when you check out. So you could easily pay for the wrong dates! And it is impossible to get through to Away Resorts on the phone. The site seemed to be forcing me to book Friday to Monday when I wanted Sunday to Wednesday. Rather sneaky. So we booked somewhere else near Barmouth. Hope to see you again in the autumn, when you have fixed the website.