Premier Inn Glasgow (Bellshill) hotel

Reviews

• CB

  Connor Bailey

  Sep 30, 2026
  1.0
  Stayed here for a work trip for 3 nights. Room was standard for a Premier Inn, can't comment on the price as I wasn't paying for it. What let's this down immensely, is the service in the restaurant. I booked a table for 7PM, was shown to a table by a member of staff that genuinely seemed like she did not want to be there, it took a further 20 minutes to be asked for my drink order, starter came out relatively sharp, but still had to wait a further 10 minutes for a glass of coke. Main was ordered at the same time as the starter, this did not arrive after over an hour, so got up and left to get something from the McDonald's across the road instead. It seemed like all the waiting was left to one singular young woman who was incredibly apologetic to everyone she interacted with. This is not fair on her, nor is it fair to the paying customers. Since the restaurants at Premier Inns have transitioned over to their own brand Thyme restaurants, they have took a rapid nose dive in both quality and service.
• KM

  Kathleen Marsh

  Sep 29, 2026
  5.0
  I would like to give a 5-star review for this Premier Inn and the wonderful staff working there. The busy manageress, I think her name was Christine, was such a helpful, friendly and professional lady. She was a pleasure to speak to and went out of her way to be helpful. The room was immaculate, thanks to the lovely housekeeping staff, Iris, Louise and David, who, although extremely busy, still made time to have a friendly chat. It was a total pleasure staying at the Bellshill Premier Inn. The staff really couldn’t do enough to accommodate the guests, and their friendliness and professionalism made the stay even more enjoyable. I will most certainly be staying here from now on. A very thankful and happy guest.
• TD

  Teresa Duszyk

  Sep 21, 2026
  1.0
  ⭐☆☆☆☆ This has been the worst Premier Inn I've stayed at, especially considering I'm here for a six-week stay and I'm only halfway through. The rooms themselves are reasonably clean, and I want to credit the reception staff for being polite and helpful throughout. Unfortunately, the restaurant has been a huge disappointment. During my stay so far: * The restaurant has been closed on two Sundays due to staff shortages, leaving guests without the advertised service. * Breakfast has opened late on several mornings, sometimes by around 20 minutes, with missing items and dirty plates left at the hot food counter. * Evening meals have regularly arrived cold and poorly presented. * We waited around an hour for starters, our main courses arrived cold, and on one occasion I ordered custard with my dessert but was served ice cream instead. * Our group was asked to order at the bar to pay just 48p above our meal allowance, while other guests continued to receive table service, which made us feel singled out. I'm also disappointed that, despite the restaurant being closed on two occasions during my stay, there has been no information or offer regarding a refund or compensation for the meals we were unable to have. The biggest issue has been the lack of consistency and customer service in the restaurant. Given the length of my stay, these repeated problems have made what should have been a comfortable stay very frustrating. I hope Premier Inn addresses the staffing and service issues at this hotel because it falls well below the standard I've experienced at other Premier Inn locations.
• SL

  Stewart Logan

  Sep 21, 2026
  1.0
  This is the worst premier inn I've ever stayed in. The restaraunt only opens some days, breakfast has been late opening by upto 30 mins which isn't great when you need to get to your work. The worst bit is when the restaraunt is actually open though. The food takes upto 2 hours its always cold and sometimes raw. The staff are argumentative and unhelpful in the restaraunt and some of them just cut about in their own clothes and I've seen at least 2 drinking carryouts on the premises. I called the guest relations line and spoke to Sean who not only refused to help but also refused to give me a copy of the recorded call I made. All in all its like a sh*t version of fawlty towers but a lot less amusing. I thought I'd add this to the Premier inns response. The manager at reception refused to take a complaint and gave me a card to complain to guest relations. Since my company booked it they refuse to take a complaint as I don't have the last 4 digits of the card. I also told the manager I had black mould in the bathroom. Noones cleaned it offered me a new room and due to premier inns complaints policy its virtually impossible to get anything sorted. My final thought on the matter are the only thing premier about this place is their ability to dodge all accountability and complaints. So reply to that one!!!!
• AI

  Aleksis Ivanovs

  Sep 21, 2026
  1.0
  Worst food and service I’ve experienced in my life. I’ve been staying here for around 5 weeks while attending a course, and unfortunately, the restaurant has been consistently disappointing from the moment I arrived. I want to make it very clear that this review is not about the room. The room itself is actually pretty nice, and I have no real complaints about the accommodation. My issue is entirely with the restaurant, the food, the service, and the complete lack of urgency or care from the staff. I genuinely don’t understand how a restaurant can get so many basic things wrong, repeatedly, and apparently see no reason to improve. I’m not expecting Michelin-star food from a Premier Inn. Nobody is. I’m expecting something that is edible, reasonably prepared, served within a reasonable amount of time, and accompanied by some level of customer service. Somehow, even those incredibly basic expectations seem to be too much here. The food has been absolutely awful. Over the five weeks I’ve been here, I can honestly say that I’ve had very few positive experiences with anything that has come out of this kitchen. It feels like everything is prepared with absolutely zero care or attention. Food arrives looking like it has simply been thrown onto a plate, and the quality is nowhere near what you would reasonably expect, even for a budget hotel restaurant. But the food is only half of the problem. The service is somehow even worse. Waiting times are completely ridiculous. On one occasion, I was left waiting around an hour just for a starter, followed by another hour for the main course. That is an absolutely unacceptable amount of time to wait for a meal, especially when the restaurant isn’t even particularly busy. By the time the food finally arrived, any enjoyment or anticipation had completely disappeared. And what makes it even more frustrating is that when you actually complain about these issues, the staff don’t seem to take it seriously. There’s no real sense that anyone cares that customers have been sitting around waiting, that their food is poor, or that they’ve had a bad experience. Complaints seem to be treated like an inconvenience rather than something that should actually be addressed. I’m honestly amazed at the lack of effort. It’s not as though customers are asking for perfection. Just try. Put some effort into the food. Communicate with customers. If there’s a delay, tell people. If something has gone wrong, acknowledge it and actually try to fix it. These are basic things that any restaurant should be capable of doing. And before anyone thinks I’m complaining because I expected some luxury dining experience, I absolutely did not. It’s a Premier Inn. I knew exactly what sort of place I was staying at, and I had very reasonable expectations. I’m not expecting a £100 tasting menu for dinner. But there is a massive difference between budget food and food that feels like nobody involved could be bothered. If I had paid £500 for an incredible dining experience and received something mediocre, I would have every right to complain. But the fact that I’m paying for food and then being made to wait up to two hours for something that is genuinely some of the worst food I’ve ever eaten makes the whole experience even more ridiculous. Five weeks is a long time to repeatedly experience the same problems, and what’s particularly frustrating is that there appears to be absolutely no improvement. You would think that after receiving complaints, staff might actually take them on board and make an effort to do better. Instead, it feels like the exact same issues just continue happening. .

Frequently Asked Questions About Premier Inn Glasgow (Bellshill) hotel