Crowne Plaza Glasgow by IHG

Reviews

• AM

  A MacPhee

  4 days ago
  1.0
  Really disappointed by our experience at dinner last week. To start with, one of our meals was forgotten about and when it arrived the burger was undercooked. We then paid up our bill (which took us about 10 minutes to get the attention of a member of staff) and went to the bathroom upon which a member of staff shoved a receipt into the face of a member in our party and demanded to know how we were going to settle the bill. We never received an apology and will not be recommending this establishment.
• FF

  F14

  6 days ago
  3.0
  Unfortunately, my stay at Crowne Plaza Glasgow by IHG was a disappointing experience, falling well below the standard I would expect from a hotel of this brand. The check-in experience was particularly poor. I was left waiting in the lobby for around 15 minutes while the receptionist continued speaking on the phone, without attending to me. The welcome was unprofessional and the attitude I encountered felt unnecessarily aggressive rather than welcoming. The cleanliness of the room was also disappointing. There was visible dust, the floor had not been properly vacuumed, and the lighting in the room was inadequate. Although the view was good, this was one of the few positive aspects of the stay. The dining experience was equally unsatisfactory. The table had not been properly cleaned, and staff did not appear to be keeping the tables clean and ready for guests. The quality of the food was also poor. Furthermore, the Wi-Fi connection was terrible and completely inadequate for working. I had to use my mobile phone’s hotspot to get my work done, which is unacceptable for a hotel catering to business travellers. To make matters worse, when I called reception to request a luggage trolley to help take my bags downstairs before check-out, I was told that no assistance could be provided. Overall, the combination of poor customer service, inadequate housekeeping, disappointing food quality, unreliable Wi-Fi and a lack of basic assistance made this a very frustrating stay. While the view was good, it did little to compensate for these shortcomings. I expected a much higher standard of service and professionalism from Crowne Plaza and IHG. I hope management takes this feedback seriously and addresses these issues to improve the experience for future guests.
• SE

  Steven Edgar

  Oct 6, 2026
  4.0
  Sitting right beside the Glasgow OVO Hydro, SECC and Armadillo makes this a great hotel for concert and event goers. The food in the restraunt is excellent, and the breakfast covers a fast range of tastes and types. The hotel does have Pool, Gym and Spa, but I did not use these during my visit so could not comment on how good they are. The hotel does have it's own car park, but it is not free and for extended stays at £12 per night could prove expensive, I understand that the location would make it very tempting for people not staying at the hotel to simply use the car park when going to events and block up the car park very quickly, so the high charge may duscourage unauthorised parking, I may be beneficial to find a booking deal that includes parking. Getting to the rooms, the rooms are very comfortable and clean, but time has begun to take a toll, the rooms are beginning to feel a little bit tired, and damaged items caused by previous guests would benefit from repairs and maintenance, in the room we had (515) the rising sockets on the desk had been forced down so far that the mechanism had been jammed down, making the sockets unusable, the air conditioning unit also required significant maintenance, when switched on, even at it's lowest setting, the noise from the fans was horrendous, giving a loud rubbing and squeaking sound rendering it unusable if you were there to relax (or need sleep). Tea and coffee making facilities are available in the rooms, and have a very handy 'nook' that they are kept in, but the 'nook' has no socket to be able to plug it in to use (despite power clearly being availableas there is a light in the nook), and as the kettle is attached to a complete tray, which needs to be taken out of it's space and plugged in elsewhere to make a coffee/tea, the desk would be an option but as previously mentioned, in our room the desk sockets were unusable due to previous damage. I would still recommend this hotel 100%, it just needs a bit of a freshen up and some maintenance.
• SM

  Simon Mann

  Oct 5, 2026
  5.0
  Very helpful staff. I parked our school minibus for the day conference. The staff offered me free parking, all day, in the overspill car park.
• TM

  Tom Mollenkopf

  Sep 30, 2026
  3.0
  Hard to see how Crowne Plaza Glasgow warrants a 4 star rating. The staff are friendly and helpful and the location is perfect if you have an event at the Conference Centre or OVO Hydro. But what really pulls the rating down for me are a few simple things: like AC that works, a shower that you can stand in comfortably, and some where to plug the kettle in. AC: The room I was allocated had AC that blew loudly but with no effect beyond noise. The room was stifling and uninhabitable. It should have been withdrawn from service - staff were great and I got another room, but it should not happen. Shower: the amenities collection and the handhold are strategically placed at the wrong end of the bath so that one bashes their elbows or back on them while showering. Kettle is neatly positioned with its teabags etc in its very own neat alcove - but no power outlet. Overall disappointing