Premier Inn Hastings Town Centre hotel

Reviews

• NN

  Nicholas

  Oct 3, 2026
  3.0
  Adequate facilities in a handy location.
• AD

  Ajay Denville

  Sep 24, 2026
  5.0
  Near the train station, super comfy room, staff were lovely
• DC

  Darrin Colfer

  Sep 16, 2026
  5.0
  £5 for parking is a hidden charge that really should be within the room charge or as an extra when booking. The use of automated booking in is an issue. No Internet in reception area so you can't look up your booking reference to use on the automated system. New rooms don't include comfy chair or desk.
• KF

  Kevin Fitzgerald

  Sep 9, 2026
  5.0
  Really nice newly built hotel. Rooms have air con are new and clean. All staff were accommodating from the bar, restaurant and room service. If I could recommend anything busy times at breakfast could maybe do with bookings. I'm being fussy as it's the only fault I could find but turning up to breakfast with a family of 4 was a problem at peak time as groups of 2s took all the booths and 4 seater tables rather than sit at the 2 seater tables so they had more space. Left my family having to wait around for a table even though plenty of 2 seater tables were available. Again wasn't a massive problem just being critical.
• BC

  Ben Critch

  Sep 8, 2026
  5.0
  Took over an hour to check in after a long day, the staff team Charlie and toby did everything they could to fix an issue that was nothing to do with premier inn, but after a long drive and day no payment of room done so I was unhappy! The boys work well together I believe, in my humble opinion as someone who has organised teams and trained staff. I witnessed them dealing with MANY upset customers due to new system change meaning some payments and bookings weren’t confirmed with payment for regular business accounts like my situation. Considering the only two hotel staff in the building to aid customers have to be responsible for a bar and restaurant full of 10-20 people and do hotel reception, even run to get towels for rooms etc. It was a wait at first as they are clearly very busy. I was in reception for about a hour until all sorted under premier procedure, what I witnessed was. Charlie leads with professionalism and compassion taking complaints and issues from reception and bar, whilst also taking orders inbetween to keep things moving between departments. Adapting from repetitive type complaints to solve issues with customers faster and easier, turning many angry customers into smiles and appreciation from Charlie’s efforts. Charlie’s very good at being in the customers side even when they are being rude. Toby must get a lot of steps in, no-one in restaurant was wanting for more than five minutes without him at least speaking with the customer in apology to say he will be there asap, very attentive and proactive customer service. Toby is doing towels, Toby is doing drinks he’s aiding Charlie with his hotel knowledge for check in purposes. Toby has an ease with personable interaction, at times of low demand he would have customers sharing stories and laughing with him while he tidied or checked in with seated customers. Calm professional and hard working!… in my line of work recognition is rare so important.