Premier Inn Brighton City Centre (North Street) hotel

Reviews

• AK

  Ayesha Kanwal

  3 days ago
  5.0
  I had a lovely stay at Premier Inn. The hotel offers a remarkably calm and peaceful atmosphere, making it easy to relax and get a restful night's sleep. What truly stood out, however, was the food—it was absolutely delicious and exceeded my expectations! Fresh, full of flavor, and served with great hospitality. I will definitely be returning.
• RA

  Rashel Ahmed

  3 days ago
  1.0
  I am not one to ever leave a bad review, this is so bad I’ve felt I’ve had to as it’s unexplainably bad. The entire building appears to be in a very poor state of repair. Unfortunately, our stay was an extremely unpleasant experience from start to finish. Our first room had a leak, and while we were showering, the bathtub became blocked. Somehow, the bath water then began coming up through the toilet, leaving us without a functioning bathroom. We ended up waiting until around 3am for another room to become available. In the meantime, we had no toilet or shower to use and were unable to sleep. When we were finally moved to another room, it smelled strongly of mildew and damp. In fact, both rooms we were given showed heavy signs of damp and previous water leaks. The skirting boards were badly damaged, visibly bubbled and warped, which was very concerning and made the overall condition of the rooms feel completely unacceptable. The second room was a disabled-accessible room, and unfortunately there were very noticeable and unpleasant stains all over the furniture, which made us extremely uncomfortable. There was also no fridge in the room, which was another disappointment given the overall standard and condition of the accommodation. What made the situation even more frustrating was that, after being moved to the second room, we had to go all the way back to reception to raise further concerns about its condition. And even getting to the reception was a palavas as the lift is broken and randomly works at times. At this point, all we wanted to do was sleep after the ordeal we had already been through. Instead, we were once again having to deal with the condition of the room and speak to reception when we were exhausted and desperately needed to rest. By this point, it was far too late for us to find alternative accommodation, and we were told there were no other rooms available. I want to emphasise that the staff themselves were kind, apologetic and did their best to assist us. They also offered us complimentary breakfast, which was a thoughtful gesture. However, given that we were unable to sleep until around 4am, we would not have been awake in time to make use of it. Having since looked at other reviews, I was extremely disappointed to see that other guests appear to have raised similar concerns about damp, leaks and the general condition of the building. Knowing that these issues have apparently been highlighted by previous guests makes our experience even more frustrating, as it gives the impression that these problems have not been properly addressed. Overall, this was genuinely one of the worst hotel stays we have ever experienced. In hindsight, I would rather have slept in my car. We paid our hard-earned money expecting a basic level of cleanliness, comfort and safety, and unfortunately none of those expectations were met. While I appreciate that the staff were kind and apologetic, the condition of the building and rooms was simply unacceptable. We will not be returning, and I genuinely wish I had read the other reviews warning about these same issues before booking. This experience has left us feeling that the concerns of paying customers are not being taken seriously enough, and I would strongly urge management to address the ongoing problems rather than allowing future guests to experience the same issues.
• MA

  Muhammad Asif

  6 days ago
  5.0
  Highly recommended for all.. the service of professional and freindly staff of premier inn is highly appreciated… the rooms are quite and clean.. freindly for solo and couple. Location of hotel is in prime location of North street… you can find anything related to charger and powerbank to the mobile phone shop next to the hotel.
• NV

  Ngaire Vine

  Sep 27, 2026
  1.0
  We are here now and this hotel is far from Premier - more like third division! This is without doubt the worst premier inn we've ever stayed in. The whole place looks grubby and tatty, our room and public areas are poorly decorated and maintained and smell musty and of cigarette smoke. Both lifts are also only partially working. See my photos for examples. Sleep has been impossible as the rooms windows cannot be opened and so the room is airless and like a gold fish bowl, boiling hot. The air con is so poor, even with it on full it's just a trickle of slightly cool air coming through the grill. I can't really speak about the service, it's a self service check in and a bit chaotic as everyone turned up at 3pm together. We arrived about 20 min before 3 and were told we had to go away for 20 min, no leeway at all on that 3pm check in time! The best that can be said is the mattress is comfy and its quiet on the 5th floor. The car parking deal is also ok by Brighton standards. It wouldn't be enough to make me want to stay here again though.
• ST

  Seb T

  Sep 16, 2026
  1.0
  We booked 14 rooms at Premier Inn Brighton and, unfortunately, the experience was extremely poor from the moment we arrived. Despite arriving for the advertised 4pm check-in, our rooms were not available. The check-in process was also incredibly slow, with hardly any staff available to deal with the number of guests waiting. The condition of the hotel was just as disappointing. The place felt filthy and badly maintained, with dirty carpets and lifts that clearly needed a thorough clean. One of our rooms smelt strongly of cigarette smoke, which is completely unacceptable for a supposedly non-smoking room. Overall, the hotel gave the impression of being run down, neglected and in desperate need of a major refurbishment. Given the number of rooms we had booked, you would expect a basic level of organisation, cleanliness and service, but none of those were evident during our stay. This was a particularly poor experience for a group booking of 14 rooms, and certainly not what we expected from Premier Inn. The condition of the property and the standard of service need serious attention. Very disappointing and, based on this experience, not somewhere I would choose to stay again.