Holiday Inn Express London - Stansted Airport by IHG

Reviews

• TM

  Toast Malone

  today
  5.0
  I stay in a lot of IHG hotels, I was low key a bit hesitant staying here due to it being an airport hotel and previous experiences with airport hotels haven’t been great. However this place exceeded my expectations. The room was clean, bed was super comfortable and staff were really friendly. The only annoying thing is having to re-register your car every time you leave and come back. The only option to do this is at reception, which meant I had to stand in the check in queue for 10-15 mins at a time when I had already paid for parking when I checked in.
• RM

  Ray Moore

  1 day ago
  5.0
  We book ended a weekend in Cadiz staying here and arrived late on both occasions. We were met with prompt efficient service. Darius greeted us at the bar with a friendly and warm greeting each time. Thank you so much. Easy drop off and pickup every half an hour. Breakfast is thrown in as well to set you on your way. We would definitely stay again. Big thanks to all staff.
• MS

  Marc Schwartz

  Oct 4, 2026
  3.0
  Lovely hotel with ample parking especially if planning to leave at 5am for a flight. Arrival service was excellent as was the servixe and food in the hotel restaurant. Not impressed with the unmentiined servuce charge added to the food bill.... Breakfast from 4am was very good with plenty of GF alternatives. Room delivered but phone was not working so couldn't set an alarm and the electric socket also was dead. Price for room and breakfast for 2 was £90.
• CL

  Clare Liptrot

  Oct 2, 2026
  5.0
  Great hotel! Located a short shuttle ride away from London Stansted Airport. Arrived in the middle of the night and the shuttle was easy to find and a 5 minute drive away. Breakfast is included and the staff were all amazing! The room was really comfy and the breakfast good! Shuttle back to the airport was on time and efficient. A lot of people were shocked at having to pay for the shuttle but it is listed on the website as being g a pain service. For a solo traveller definitely cheaper than taxis!!!
• RT

  Rofayda Taha

  Sep 16, 2026
  1.0
  I had a horrific experience at this so-called hotel. My airport transportation was unexpectedly cancelled at around 2 a.m. So I booked a room at this hotel the same day because I had no other realistic options. I arrived with my two children, one young child and a baby, exhausted, carrying luggage, and stranded in the middle of the night. Instead of offering even the most basic assistance, the staff refused to let us sit in the reception area until check-in and refused to allow us to stay for a short time while I tried to find alternative accommodation. They told me, “You can only stay for a few minutes.” They also refused to refund my booking. I was left trying to find an Airbnb or another hotel with two small children at 2 a.m. After approximately 10 minutes of sitting there and trying to figure out what to do, the police were called to deal with my terrible crime. The staff explained, “We have kids too and we understand, but this is just our policy.” I didn’t ask for charity or a warm room. I simply asked to sit with my children on those stiff chairs for a little while and try to find somewhere safe to go. After all, they had already taken my money. A policy can be technically valid and still reveal an extraordinary and astonishing lack of humanity. I paid around £2,700 for UK visas for my family, planned this trip carefully, and was genuinely looking forward to visiting the UK. Unfortunately, a transportation failure, followed by the way we were treated at this hotel, turned what should have been a holiday into a deeply distressing experience. I have travelled extensively and stayed in many hotels, but I have never experienced this level of indifference toward a family in such an obviously vulnerable situation. I would strongly encourage management to reconsider whether “this is our policy” is really an acceptable response when a mother with two small children and luggage is stranded at 2 a.m. They should also consider whether refusing to issue a refund in such circumstances is something they are proud of. I regret coming to the UK for a holiday. I am a regular visitor, but I am not sure whether I will ever want to visit again.