Premier Inn Colchester Town Centre (Castle) hotel

Reviews

• KR

  Kay Rockall

  2 days ago
  5.0
  One of the managers, Jess is brilliant. She was so welcoming and provided outstanding customer service. She was incredibly helpful and went above and beyond! Amazing!!
• LS

  Leo sayer

  6 days ago
  5.0
  Jess is a superb manager nothing was to much trouble showing us how to book our car in ,pointing out were the restaurant was ,breakfast was superb,the hotel is just on the outskirts of main town ,and in walking distance of the park and river running just outside hotel,we enjoyed the hotel so much we have booked the same room for our Xmas treat! Thanks again jess and all the staff put in to running this superb hotel,we listened to the 21 gun salute celebrating the king’s birthday
• BR

  barry rosz

  Jun 14, 2026
  5.0
  Central location. Typically good rooms and wuality breakfast
• BC

  Bethany Cook

  May 30, 2026
  4.0
  Please can you guys send me my gym kit I left in room 118 still not has it sent back after manager agreed she would 😭😭 I’ll pay invoice
• NP

  Natasha Palmer

  May 11, 2026
  1.0
  Very disappointing stay at Premier Inn Colchester Town Centre. I’ve stayed at Premier Inns probably 50+ times over the years and have always generally been very happy, which is why this experience stood out so negatively. This was by far the worst Premier Inn I have stayed in regarding customer service. The hotel itself was clean and tidy, so I cannot fault housekeeping. However, the service throughout the stay was genuinely awful. We arrived around 10pm having booked a family room, only to find the spare bed for our daughter had not been made up and there was no bedding in the room. Reception was unattended and it took time to find anybody to help. Eventually I was handed bedding and had to make the bed myself late at night. The room itself was also very noisy due to what sounded like loud air conditioning or ventilation, making it difficult to sleep properly. Despite Premier Inn heavily advertising its “Good Night Guarantee”, no compensation or goodwill gesture was offered at all. I would also add that in all my previous stays with Premier Inn, I have never once needed to raise concerns about sleep quality or ask for compensation because I have always genuinely had good experiences. This is not a case of someone simply trying to get a freebie — I have been a loyal customer for years and have consistently chosen Premier Inn because of the reliability and standards previously experienced. The breakfast issue was really just the final straw in an overall poor experience. There was nowhere displaying breakfast times in the hotel. I checked online beforehand and saw breakfast listed until 11am, which matched my previous weekend stays with Premier Inn, so we arrived at 10:15am expecting breakfast to still be available. We were then told it had finished at 10am. At no point during our stay did I see anyone present at reception. Whether arriving, trying to raise concerns, dealing with the breakfast issue, or even checking out the following morning, reception appeared unattended throughout. What made this even more disappointing was the handling of the complaint afterwards by head office. Their initial response even suggested some issues had not been raised during the stay, despite my original complaint clearly explaining this was because there was rarely anybody available in the hotel to speak to. After many previous positive stays, this experience — and the lack of care shown afterwards — has genuinely left me feeling let down as a customer, and I will not be returning.