Holiday Inn Colchester by IHG

Reviews

• NS

  Nicki Sanderson

  Aug 8, 2026
  5.0
  Only a 2 night stay to meet with family. Would definitely stay again, very friendly staff and helpful. Good choice of food.
• SA

  Sarah APS08

  Jul 31, 2026
  5.0
  This hotel is 10 out of 10 in our opinion. It has air conditioning in the bedrooms which is a massive plus for us as most hotels don't! It is very clean throughout, has lovely friendly and helpful staff, lovely rooms, a great pool and a working jacuzzi (which seems to be quite rare in hotels we have found lately!) The food is very good in the American style restaurant as is the lovely breakfast buffet which has a wide selection of continental and hot food, everything is replenished as soon as it runs out. After the first time we stayed here and as soon as we got home we booked again for another night for the following week and have already booked another night’s stay; this is going to be a regular place for us to have an overnight stay. I’d like to say an extra thank you to the below staff; who, through one way or another enhanced both of our stays with being exceptionally helpful. Jo, Deborah and Eugene on Reception. Callum the waiter at breakfast for finding my husband to tell him the granola and fruit had been replenished. Maria and her team on housekeeping for getting us extra pillows and bathrobes. Elaine in the bar for the great chat and looking after us. We look forward to staying with you again in a few days.
• SM

  Sean Moore

  Jul 29, 2026
  5.0
  This is a great hotel with a good astmosphere hotel front of staff reception very professional and frendly the bar staff and restaurant staff also very professional big shout out to Ben. I would recomend this hotel to any one in the future who was thinking of staying first class 10 out of 10.
• II

  Imran Iqbal

  Jul 26, 2026
  2.0
  NOT a good experience at all and definately is not a 4* hotel! Were given a room with no bath and just a wet room style shower and no toilet lid/cover which is not acceptable at all! Also just basic tv channels with no Youtube/Netflix etc to log onto, so not ideal for kids. After having a shower and i told 4 members of the staff, both male & female, on a couple of occasions that there was a drainage issue and the water would not go down and just flood the whole area, including around the toilet and by the door, but NOTHING at all was done to rissolve this issue. Seems like the staff/managers do not care about any room issues/complaints and just want bookings coming in, clearly they did not want to resolve it! I would NEVER stay at this hotel ever again, rubbish customer service, but most the staff seemed nice.
• EJ

  Emma Jones

  Jul 8, 2026
  4.0
  We stayed for 1 night to visit family, and was welcomed with a very rude reception staff member (eugine I think was his name) he made us feel like we were an inconvenience, to then be told we needed a card to pay, which none of us had as we use our phones, when we told him he shrugged his shoulders , in the end I said my card is on the IHG account , no word of thanks , We then went for a swim and the staff member in there was amazing and very helpful, we then booked a table for dinner with guests coming over , and what a difference they were so friendly and helpful, at dinner food was lovely and staff where beautiful and friendly, I wasn’t going to book breakfast in the morning because it was the same man on reception, I did in the end and again staff where amazing, they made me want to come back , unfortunately the person on reception did not make me want to come back , Would like to say thank you to Ethan and the other 2 lady’s in f&b and say you made our stay so much better thank you

Frequently Asked Questions About Holiday Inn Colchester by IHG