voco Edinburgh - Royal Terrace by IHG

Reviews

• MM

  Marian

  3 days ago
  5.0
  A fantastic location, a beautiful lobby, Prosecco on arrival and a mocktail voucher for our daughter all helped to make our stay special. However, it was three outstanding members of the team who truly deserve the credit for earning this hotel its five-star review. First, Molly on reception is an absolute superstar! Her beaming smile, warm welcome and genuine enthusiasm were a real highlight of our weekend and in particular during our arrival on Friday evening, 2nd October. Despite what was clearly a very busy and challenging evening, she remained calm, welcoming and attentive, and even found time to share some excellent recommendations. A real credit to the hotel. Then there was Agi in the bar, who was equally fabulous. Efficient, friendly and engaging, we enjoyed her company on the first evening so much we simply had to return for another nightcap on our second night! Finally, Claudia deserves recognition for the professional, honest and genuinely caring way she handled an issue during our stay. Her commitment to resolving matters and ensuring guest satisfaction was clear throughout, and we really appreciated her approach. Beautiful surroundings are one thing, but it is people like Molly, Agi and Claudia who make a hotel experience truly memorable. They are a huge asset to the hotel, and we hope their excellent service is recognised.
• MF

  Michelle Fridman

  Oct 2, 2026
  3.0
  When we first arrived, we were given a room on the ground floor. Once we got into the room, we noticed it felt hot in there, so we wanted to turn the AC on. After attempting to turn it on, we noticed nothing was happening. I went out to the front desk, and was told “ oh sorry, the AC isn’t working. “ This should have been communicated to us the moment we checked in, so we could have asked for a different room. The front desk staff said she would be able to move us to a different room, but it wouldn’t be until the next day; she said to just leave our bags in the room and that they would take care of moving them in the morning. That was fine. The next morning I wake up, and before we head out for the day, I wanted to confirm we would still be getting a new room. I went out, and a different front desk woman was working. When I explained the situation to her and asked her if we were still getting moved, she looked at me like she had no idea what I was saying. Eventually, she figured it out and we were moved. Bottom line, it seemed like poor communication to me. That night when we came back to our new room, I was getting ready to lay in bed, and I noticed multiple stains on my bed sheets. I started to panic, because I am an extremely clean person, and my mind went straight to bed bugs. I called the front desk, and they said someone would come and change my sheets. When they came up to change my sheets, they took a photo of the stains. The next morning, I asked to speak to the hotel manager, Naomi. Naomi was very nice, and understood where I was coming from. She offered to have maintenance go up to our room and do a bed bug check and inspect our room. I did not even ask for that, so it was very nice that she went above and beyond and did that. She also gave us free breakfast for the remainder of our stay, and drink vouchers. Overall, the hotel was ok. The lobby area is very nice, however I was disappointed with the rooms. I expected more from a 4 star hotel, and I thought the room and bathroom would be cleaner. I did not realize they were an eco friendly hotel, so I’m assuming that means they do not vacuum or clean your room… at least that’s the impression I got from coming back to our room every night. Luckily, we were only in our room to shower and sleep as we were out and about all day, but I still expected a nicer room. Location was excellent, and we were able to walk pretty much everywhere. Again, huge shoutout to Naomi, and whoever the gentleman was at the front desk who did our checkout when we had to leave at 3 am for our flight; he gave us a nice box of chocolates!
• JC

  Jack Kuo Chang

  Sep 29, 2026
  1.0
  Our stay at voco Edinburgh - Royal Terrace was disappointing in terms of cleanliness and service. When we checked into our room, there was a used or dirty cup left outside the entrance to our room. What was particularly disappointing was that even after the front desk staff accompanied us to the room, the cup was not removed. It remained there throughout our entire stay and was still there when we checked out. We were travelling with our dog, and we understood that during breakfast we could not sit inside the main breakfast area and needed to sit in the lobby instead. That was completely fair and not an issue for us. However, the service we received while sitting there was poor. The servers and managers did not prepare our table with cutlery or napkins, and we eventually had to go and get them ourselves. The breakfast coffee machine also did not seem to be working properly. When we selected a latte, it either came out almost entirely as milk or was extremely watery with barely any coffee taste. This happened more than once and made the breakfast experience even more disappointing. There were also a few moments when staff were walking towards us in narrow areas and, rather than making a small effort to give way or let guests pass first, it felt as though we were expected to move out of their way. More generally, some of the staff came across as rather aloof and unwelcoming. The atmosphere did not feel particularly warm or hospitable, and at times we felt more like an inconvenience than valued guests. We were not expecting special treatment because we had a dog, but we did expect the same basic level of service, courtesy, and hospitality as other hotel guests. Between the cup being left outside our room for the entire stay, the lack of attention during breakfast, the faulty coffee machine, and the overall attitude of some staff members, the experience felt below the standard we expected from a voco/IHG hotel.
• RC

  Roxana Cardenas

  Sep 28, 2026
  3.0
  On the bright side, it is a well-located old building that needs some upgrades to its heating system and anti-mold precautions. I am highly sensitive to mold smells that my husband doesn’t pick up on as I do. There were times that I could smell it in the hallway and in the bathroom. The carpet looked old and is dirt-colored. I think it needs to be replaced but maybe it is because the carpet looks dirty always. It has some classy touches such as a really nice free breakfast. It even serves ginger and turmeric shots in the morning along with homemade overnight oats. THe gym had stair masters and is very tiny. Walking all over the city made the gym irrelevant. It also has an evening bar where you can order food. The place is hopping with guests too.
• SV

  Sebastian Varga

  Sep 28, 2026
  4.0
  Wir hatten einen wunderschönen Aufenthalt im **voco Edinburgh Royal Terrace Hotel** und möchten besonders den hervorragenden Service beim Frühstück hervorheben\. Ein ganz großes Dankeschön geht an **Eduard, Dinu und Claudia**, die uns jeden Morgen mit viel Aufmerksamkeit, Herzlichkeit und Professionalität umsorgt haben\. Besonders **Eduard** hat uns mit seiner außergewöhnlichen Freundlichkeit, seiner engagierten Art und seinem hervorragenden Service begeistert\. Man merkt sofort, dass er seine Arbeit mit Leidenschaft macht und großen Wert darauf legt, dass sich die Gäste wohlfühlen\. Insgesamt ist das **voco Edinburgh Royal Terrace Hotel** ein sehr schönes Haus mit einer angenehmen Atmosphäre und einem Service, bei dem man sich als Gast wirklich willkommen fühlt\.