voco Edinburgh - Royal Terrace by IHG

Reviews

• RS

  Roz Saad

  Aug 15, 2026
  4.0
  الفندق كغرف و موقع رااائع جدًا..لايوجد خدمة جيدة من ناحية الكونسيرج او تقديم خدمات للغرف مثل سليبرز او اي خدمة اضافية مثل فنادق خمس نجوم..ماعدا فرش الاسنان طلبت و اعطوني..يحون مويه و بسكويت كل تنظيف،يوجد تكييف في الغرفة، للاشخاص اللي ينزعجون من صوت الارضيات ممكن مايناسبهم لان الارضيات خشب و مغطاة بالموكيت فيطلع صوت.الحمامات واسعة وجيدة و الشامبو و الصابون جيدة كذلك.يوجد الة نسبريسو و كمان غلاية.للعلم لايوجد ثلاجة.ولا يوفرونها ولاكذلك مايكرويف، اما بالنسبة لمطعم الفطور لا بأس به لكن غير منوع كفاية، بس الأساسيات موجودة.وفيه اشياء بالطلب و تدفع مقابلها مثل البانكيك والبندكت.جربنا مطعم الفندق في الغرفة (برقر لحم جيد لكن ما جا على ذائقنا، فرايز كويس و البيتزا لابأس) سهل الوصول له واحنا نطلب من تطبيق ديليفرو يشبه هنقرستيشن، ويوصل لنا للفندق، الستاف على الريسبشن مش لطيف جدًا لكن ما واجهنا منهم اي شيء مو كويس لكن مش بشوشين، على كل حال التجربة جيدة لكن خدمات الفندق لا تتوقعونها مقل فنادق خمس نجوم، حجزنا كان كينق سويت و كان مرة واسع احنا ٢ بالغين و ٢ مراهقين. اما بالنسبة للغرف السنقل جيدة بس صغيرة نسبياً..ميزة حماماتهم واسعة 👍
• BK

  Budoor Khalid

  Aug 13, 2026
  2.0
  Our stay at voco Edinburgh – Royal Terrace was unfortunately disappointing, despite the hotel’s good location. At check-in, we discovered that the room we were given was not the room we had booked. We had reserved a Standard Twin Room, but were given a Cozy Twin Room. The IHG app showed Cozy after arrival, while our original booking confirmation and invoice clearly stated Standard. We raised the issue with the hotel and contacted IHG, but were told the matter was for hotel management to resolve. In the end, after a long journey, we had no choice but to accept the room. The room was noticeably smaller, with only one window, one chair and a much smaller bathroom. As IHG Rewards members, we expected at least to receive the room category we had confirmed, rather than what felt like a downgrade. We were also asked for a card authorization as a security deposit, despite there being no minibar or refrigerator in the room. At check-out, we were asked to pay around £17 for the Visitor Levy. We explained that our booking stated that taxes and additional charges were included, and they agreed not to charge us. However, after leaving the hotel, the same amount was charged to our card. Another point worth mentioning is that there is no concierge service or assistance with luggage. Guests are expected to handle their own bags, which can be inconvenient after a long journey. The highlight of our stay was definitely the breakfast team. Eduart, Taimor and Lora were genuinely wonderful—professional, welcoming and always smiling. They truly deserve five stars. Overall, unfortunately, our experience did not meet the standard we expected from a voco/IHG property. 2/5. كانت إقامتنا في voco Edinburgh – Royal Terrace مخيبة للآمال للأسف، رغم موقع الفندق الجيد. عند تسجيل الدخول اكتشفنا أن الغرفة التي سُلّمت لنا ليست الغرفة التي حجزناها. كان حجزنا Standard Twin Room، بينما تم تسكيننا في Cozy Twin Room. ظهر نوع الغرفة في تطبيق IHG كـ Cozy بعد وصولنا، بينما كانت رسالة تأكيد الحجز والفاتورة الأصلية المرسلة لنا عبر البريد الإلكتروني توضح بوضوح أنها Standard. حاولنا حل الأمر مع الفندق وتواصلنا مع IHG، لكن أُبلغنا أن الأمر بيد إدارة الفندق. وبعد رحلة طويلة لم يكن أمامنا سوى قبول الغرفة. الغرفة كانت أصغر بشكل واضح، بنافذة واحدة وكرسي واحد وحمام أصغر بكثير. وكأعضاء في IHG Rewards كنا نتوقع على الأقل الحصول على فئة الغرفة التي تم تأكيدها، وليس ما شعرنا أنه خفض في مستوى الغرفة. كما طُلب منا تفويض على البطاقة كتأمين، رغم عدم وجود ميني بار أو ثلاجة في الغرفة. وعند المغادرة طُلب منا دفع حوالي 17 جنيهًا إسترلينيًا كضريبة المدينة (Visitor Levy). أوضحنا أن الحجز ينص على أن الضرائب والرسوم الإضافية مشمولة، فوافقوا على عدم تحصيلها. لكن بعد مغادرتنا الفندق تم خصم المبلغ نفسه من البطاقة. ومن الأمور التي تستحق الذكر أيضًا عدم توفر خدمة كونسيرج أو مساعدة في حمل الأمتعة، حيث يتعين على الضيف التعامل مع حقائبه بنفسه، وهو أمر قد يكون مزعجًا بعد رحلة طويلة. النقطة المضيئة في إقامتنا كانت فريق الإفطار، وبالأخص Eduart وTaimor وLora. كانوا رائعين فعلًا، محترفين وودودين ويستقبلون الضيوف بابتسامة جميلة كل صباح. هم فعلًا يستحقون خمس نجوم. بشكل عام، للأسف لم تكن تجربتنا بالمستوى الذي توقعناه من فندق voco/IHG.
• BC

  Benedicta Cha

  Aug 10, 2026
  1.0
  I am leaving this review because I would not want other guests to have the same experience. The unfriendly and, in my view, racially discriminatory attitude I experienced from the female front desk staff member was extremely disappointing. This was my first experience of what I felt was racism during my 10-day family trip to the UK, and unfortunately, it left us feeling as though this experience had ruined what was supposed to be a memorable family holiday. We had booked two standard rooms and two king suites, but the way we were treated at the front desk left a very negative impression of the hotel. For the sake of the hotel’s reputation and management, I believe the front desk staff would benefit from proper customer-service and diversity training. I sincerely hope the management takes this feedback seriously, especially so that other Asian guests do not have to experience the same treatment.
• JL

  JAKE LEE

  Aug 10, 2026
  1.0
  Racist Treatment at the Front Desk – Very Disappointing Experience I am leaving this review because I would not want other guests to have the same experience. The unfriendly and disrespectful treatment I received from a female member of the front desk staff, which I felt was racially discriminatory, was the first experience of racism I encountered during my trip to the UK. If you are an Asian traveler considering staying at this hotel, I strongly recommend being aware of this experience before making your decision. I sincerely hope that other Asian guests will not have to experience the same treatment.
• ZT

  Zoë Trommer

  Jul 24, 2026
  2.0
  We booked this hotel because it was in a good area and slightly more affordable than some of the other options nearby, though it was still insanely overpriced for what it was. I’ll start with the positives: the location was good, the staff were friendly enough, water and a few welcome snacks were provided, and the lobby and common areas were very nice. Unfortunately, that’s pretty much where the positives end. Our room was completely different from the pictures online. We booked a standard double room and based on the listing, expected a modest but modern, sunlit little room. Instead, we got an outdated, musty room in the basement that looked nothing like the photos. When we checked in, they told us it was one of the “patio view” rooms. In reality, it looked out onto a dingy little below-ground cellar at the end of several hallways that barely even looked like they were meant for guests. Calling it a patio view was honestly pretty generous. The soundproofing was also terrible. We could hear the children next door wailing constantly for most of our stay, so there was very little sense of privacy or separation between the rooms. One of the most ridiculous parts was housekeeping banging loudly on our door at nine in the morning every single day. We had to jump up in a panic so they wouldn’t come in, which made it pretty much impossible to sleep in or properly relax on vacation. For the amount this hotel charges, the whole thing felt incredibly inconsiderate. There is absolutely no chance I would stay here again or recommend it to anyone, unless I hated them. The nice lobby and carefully chosen online photos do a pretty good job of hiding what the actual experience is like. Avoid if you can.