Premier Inn Edinburgh City Centre (Waverley) hotel

Reviews

• MB

  Merve Coşkun Balkanlı

  5 days ago
  2.0
  Otelde 12-15 ağustos tarihleri arasında konakladık. Kesinlikle fiyat performans oteli diyemeyiz. Artılar: Konum olarak çok çok iyi, tren istasyonuna 5 dakika yürüme mesafesinde. Gezilecek her yere yürüme mesafesinde. Personel güler yüzlü ve ilgiliydi. Otel genel olarak gürültüsüzdü. Eksiler: Odaların temizliği çok kötüydü ve neredeyse bu tüm artıları siliyor. Her yer toz içindeydi hatta banyoda saç+toz yumağı vardı. Odada camlar açılmadığı için havalandırmak da mümkün değil. Ek olarak talep edilmezse günlük herhangi bir temizlik vb yapılmıyor. 2 kişilik konaklama için 1 baş havlusu vardı, el havlusu hiç yoktu. Odada tuvalet kağıdı harici hiç kağıt havlu vb. yoktu. Tuvalet fırçası yoktu. Ek olarak mini buzdolabının olmaması da eksi yaratıyor ancak bu bilgi zaten rezervasyonda mevcutmuş, biz dikkat etmediğimiz için fark etmemişiz.
• CB

  Chiara Bernardini

  Aug 13, 2026
  2.0
  Siamo stati quattro giorni posizione ottima ma la pulizia non era effettuata ogni giorno, una volta chiesto ci è stato riferito che dovevamo avvisare il personale per avere la pulizia della camera. La mattina seguente avvisati della richiesta non sono comunque passati per la pulizia della stanza abbiamo avvisato di nuovo la reception e in fretta e furia hanno chiamato le pulizie e le uniche cose che sono state fatte sono aver cambiato i secchi della spazzatura e gli asciugamani siamo rimasti con le stesse lenzuola per quattro giorni e il bagno sporco inoltre il fono per asciugare i capelli rotto che puzzava di bruciato,spazzolone per pulire il water assente. Era presente una finestra ma non si poteva aprire senza neanche un ricircolo d’aria per una stanza quadri famigliare è fondamentale in sostanza non consigliato per il servizio offerto.
• FM

  Frayne Mackay

  Aug 11, 2026
  1.0
  Not Happy With Our Stay Unfortunately, we are extremely disappointed with our stay. There was visible mould in the bathroom, a significant amount of dust, and the shower accessory could not be used. We spoke to reception about the mould, particularly because of the potential health risks, and were told they would look into it and see whether we could be moved to another room. However, when we returned from our day out, reception was not aware of the situation and advised that the hotel was fully booked, so a room change was not possible. We then asked about the refund policy and were simply given an email address, with no phone number or opportunity to discuss the matter directly with someone. This was particularly frustrating given the circumstances. As it is currently Fringe Festival, we have found that alternative accommodation is fully booked, leaving us in a very difficult position. The overall condition of the room gives the impression that it has not been properly cleaned or maintained for months. The visible mould and excessive dust are unacceptable, particularly when guests are paying to stay in what should be a clean and safe environment. We would like this matter addressed urgently and would appreciate a clear response regarding what the hotel intends to do, including compensation/refund for the issues we have experienced. After 3 nights there is more visible mould on the bathroom ceiling.
• DB

  Derren Browning

  Jul 29, 2026
  1.0
  Fire alarm went off at about 5:50am on 29th July. Everyone on street in rain, barefoot, pyjamas etc. Very badly managed by the "manager". After an hour standing in the rain he finally got a megaphone which barely worked so very few of us knew what he was saying. He just said .. none of you can come in for 4 hours (so 11:00 pm effectively). People with flights started panicking as they couldn't get their luggage. Finally he allowed them in to checkout. A man near me needed his life saving medication for blood clots but "manager" point blank refused him entry .. shocking. So he's left to die in the street? My 6 year old granddaughter was cold and crying and wet from the rain . No sympathy from staff. After 90 minutes in rain we managed to go MacDonals to use the toilet and warm up. We were totally abandoned We came back at about 9am and hotel still closed to everyone. A new manager (maybe the main daytime manager?) seemed to be guarding the entrance to prevent entry however he was a lot more helpful. He said use toilets and get a coffee at the Hub down the road and get warm, which we did. We came back at 10:30 and it was open (after nearly 4 hours). My 6 year old granddaughter was very distressed and finally she was relaxed on e we got in. The initial handling of the in in incident was DISGRACEFUL.. get managers who are trained and competent please! We've had no.apology, we had to buy clothes for my granddaughter in Primark because she was abandoned by the manager in her nightdress. We also had to buy a warm coffee and breakfast in MacDonalds. My granddaughter was totally abandoned but we managed to survive the 4 hours ourselves eventually. Obviously we're upset but no help or apology.
• LG

  Liu Yaojun Gary

  Jul 29, 2026
  3.0
  I checked into Premier Inn on Wed 22 Jul slightly after 6pm. After about 5 minutes, a gentleman from the staff (I am guessing it’s the manager) came to the reception looking slightly frustrated. I asked him if I can do my check in, and he asked me to do it by myself on one of the self check in machines, as he said he is working at the bar as well by himself. For me, he could have been nicer but no big issue. Fast forward to check out day after 3 nights, he was at the reception on Sat 25 Jul ~11am. I was with my wife and daughter with 3 luggages (1 regular size ~18kg and 2 small; less than 10kg) and 3 small backpacks. He told us there is no room to store luggages for guests checking out, as “there is a festival tonight and we are fully booked and can only cater for guests checking in”. I said “I’m absolutely stunned as it is the first time I have encountered such response”. After 10 seconds looking at his computer screen, he said “let me check what I can do after the computer restarts”. Thereafter he said he can only take 5 of my 6 bags; the remaining bag he could not take being my 7 year old daughter’s school bag. I placed the school bag on one of my suitcase and then he was fine. Subsequently he asked me to put the bags by myself in the room at the end of the corner, and there was ample room in said room. After ~3 hrs later I returned- there was no one at the reception and a long queue. I had to rush for my train so I just went back to the unlocked room and collected my bags - still have plenty of room in said room. Said gentleman is the reason for my 1 star in overall rating and service (no possibility for 0 star). During breakfast, we were served by a lady, Helen, who took tremendous care of us and was very nice and polite - she deserves 5 stars. Hence the average 3 stars overall. Location of hotel: superb Facilities: in my opinion, for the price point, decent Staff: 99% of our encounters with the people during our 8 day Scotland trip, including in Edinburgh, Inverness, Highlands - have been great; except for this one gentleman at Premier Inn Edinburgh Waverly

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