Premier Inn Edinburgh City Centre (Waverley) hotel

Reviews

• QH

  Quentin HENRY

  1 day ago
  5.0
  Nous avons passé une nuit dans cet établissement. Arrivés vers midi, nous avons pu déposer nos bagages pour explorer la ville sans nous encombrer. Nous avons été très bien accueillis. Nous avons récupéré notre chambre plus tard et tout était parfait. Sa taille était tout à fait correcte pour deux personnes avec deux sacs à dos et une valise cabine. La chambre est fonctionnelle, la literie confortable et la propreté irréprochable. De plus, la rue de l'hôtel est très calme, donc aucune nuisance à signaler. Côté petit-déjeuner (style anglo-saxon), le personnel s'est montré tout aussi accueillant. Mon conjoint, qui a plusieurs allergies alimentaires, a été très bien conseillé. Il y a du choix et la qualité est tout à fait correcte. La localisation est idéale : le bus depuis l'aéroport nous a déposés à moins de 5 minutes de l'hôtel. Nous avons pu tout faire à pied. Nous avons également dîné dans un pub super sympa à seulement 1 minute de l'établissement. Enfin, nous étions à 6 minutes de la gare le lendemain matin pour prendre notre train pour Glasgow. C’était un sans-faute pour nous. Vous pouvez y aller les yeux fermés !
• CA

  Claire Andrews

  4 days ago
  4.0
  This is in a very central location and we had a room overlooking Princes Street gardens but nevertheless the room was not at all noisy (must be some good soundproofing on the windows). The staff we encountered were very helpful including letting us stay a bit longer in the room when one of us was taken ill. As with every Premier Inn you know what you are getting and that is reassuring. But I would also say that you increasingly see the signs of the cost cutting done by Whitbread across all their hotels and this one is no exception. Overall levels of cleanliness are low - whilst the important things like bedsheets and bathrooms are good, the hallways, skirting boards, stairway etc are not well maintained and are at best dusty and at worst covered in stains etc. I am sure this is in part due to the approach of discouraging you having your room cleaned so the only real cleaning happening is the essentials for changeovers. The smell of smoke is strong when you enter the main entrance. In addition they are clearly not paying for enough staff. I have absolutely no complaint against the staff we did encounter. But there were not enough. One poor lady was in sole charge of a busy breakfast room. You had to ring for reception apart from at busy times, and no way to contact reception from your room. When I tried the reception number (which you have to get to via an infuriating automated voice call to Premier inn main number) no one answered. Given prices are not cheap any more, Whitbread really need to spend more on staff for cleaning (outside of core housekeeping), front of house and restaurants.
• DD

  Douglas D

  5 days ago
  2.0
  Would not stay here. The staff were polite and excellent. Rabia and Andy tried their best - the property itself let them down. Premier inn charges an early check in fee but do they give a discount for a late check in? Waited for 40min for our room to be ready, supposed to be ready at 3pm at 340 still not ready. could not wait anymore so decided to leave our bags and come back. Shower was spraying everywhere - manager tried to fix it but still the toilet/bathroom was getting wet. Good location though.
• SG

  Sarah G

  6 days ago
  4.0
  The location of this hotel is one of the best features. It is very convenient to the Waverly train station. It was a 5 min walk to the station which made it manageable with luggage. We were on one of the higher floors and did not have any issue with street noise from below. There are plenty of restaurants and convenience stores within a few minutes walk. The staff were kind and helpful when we needed an extra pillow. We paid for the hot breakfast which seemed a very reasonable price compared to the restaurant prices to get something similar. There was a good variety of options available. The room itself left something to be desired. The carpet seemed really worn and dirty. You could tell they have been doing a "quick vacuum" and not moving furniture because there was obvious dust balls between the bed and side table. The bathroom had some pink mold and a few hairs stuck up higher on the walls. It felt like housekeeping must be rushing. The bedding and towels seemed fine but everything else was just in need of a deeper clean. Overall not a bad stay if you are looking for something convenient.
• RC

  Rikki Carnegie

  6 days ago
  5.0
  Hallo to all solo traveller's for a number of years VOICES FOR A BETTER FUTURE Charity has been meeting at Edinburgh Park Premier Inn . FUTURE PATHWAYS has found a venue that the staff always gives their full attention to our time as we alk through the front doors A few members have some mobility issues and the staff are always looking after me and our colleagues. The breakfast and evening meals are of a higher level than others Hotel chains. As soon as I receive that email that we well be staying at Premier Inn Edinburgh Park i know that my colleague's and I will be looked after throughout our 3 day stay.

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