Premier Inn Edinburgh City Centre Royal Mile hotel

Reviews

• AM

  A MacCoinnich

  Sep 18, 2026
  1.0
  Room wasnt ready til 6pm, had to go away and come. The staff were unhelpful and couldn't be arsed to help. Wont be staying again.
• FL

  Frankie Lam

  Sep 17, 2026
  1.0
  One of the most overpriced stays I’ve been in. We paid £225 per night for two nights on our vacation. We found a particularly spacious room waitng for us - one might even say suspicously so. After closer inspection this was due to a remarkable lack of: - Shampoo or condtioner - Bottled water - Face tissue - Toiletries (toothbrush, etc) - Water cups for rinsing - Phone in the room for contacting reception - Fridge - Slippers There is no one at the reception for checking in (you had to ring a buzzer and wait), and there is no room cleaning service either. The hotel is so understaffed that I almost mistook it for being completely unstaffed.
• CH

  Clint Heinze

  Sep 9, 2026
  4.0
  Premier Inns usually deliver a very similar level of accommodation and service. The staff were great and very helpful, as good as any hotel, and everything else was at that Premier Inn standard. It might be a little bit worn in places but it’s a Premier Inn, you know exactly what you are going to get and this one delivered that.
• JR

  Jarviz R R

  Sep 3, 2026
  1.0
  In short: don’t stay at this hotel. Do not sacrifice the quality of your sleep just to save a little money. The rooms are extremely dirty, and the staff is rude and unhelpful. Whenever we asked for assistance, they simply blamed the “automated system” and said there was nothing they could do. The area surrounding the hotel is also very unpleasant, with many homeless people and people shouting throughout the night, making it extremely difficult to sleep. The room itself was honestly awful—dirty, uncomfortable, and far below what we expected. Do yourself a favor and stay somewhere else. Do not go!
• GQ

  Guy Quesnel

  Aug 27, 2026
  2.0
  I found this hotel to be very poor value for money. Subsequent research revealed equally convenient nearby alternatives, including Ibis properties, that appeared to offer a much better standard of accommodation at the same or lower price — in some cases with breakfast included, whereas breakfast here was additional. The hotel itself felt very tired. The room carpeting was worn and wrinkled, restaurant booth seating was worn and shredding, the bathroom was drab, and the room lighting was inadequate. Service at reception was also disappointing. The automated check-in worked well, but I needed an employee to retrieve luggage that had been left in secure storage. After repeatedly ringing the service bell at the reception counter for approximately seven minutes without any response, I went looking for someone myself. I eventually found two employees at the back of the restaurant chatting with each other. I appreciate that Edinburgh accommodation can be expensive during the summer, but this hotel simply did not represent good value compared with other similarly located options. Given the tired condition of the property and the disappointing level of service, I would not choose this Premier Inn again.