Premier Inn Edinburgh City Centre (Princes Street) hotel

Reviews

• EE

  Eddie E

  2 days ago
  1.0
  First...and last time at Premier Inn. This was our first time in Edinburgh and first time (and last time) staying at a Premier Inn. The positives – the staff were friendly and helpful, the food decent, lobby welcoming, and location good for public transportation, shopping, and exploring. The negatives - The room (#405) should be condemned and early check-in is a joke. We paid extra for early check-in because our flight arrived at 7:30 AM. Upon arriving at hotel around 11 AM, we were informed that checking in “FROM” 11 AM meant they would only TRY to get us into the room early. In other words, early check-in doesn’t guarantee anything, it just means they’ll attempt. The gentlemen working the front desk emphasized the word “from” several times. You don’t check in AT 11 AM, you check in FROM 11 AM onward. We eventually checked in at 3:15 PM (past normal time) because they were severely understaffed. Signs were posted throughout the hotel reminding guests of the staffing issues. Fortunately, they refunded the early check-in fee. Now the room. It was disgusting. We paid (nearly $800 USD for 2 nights) only to get a small room, horribly stained carpets, broken air machine, and bathroom covered in black mold. There was zero air circulation in the room, just a stale, stained, moldy room that cost us $800. My entire family, including 2 young children, woke the next morning ill and only felt better after leaving the room to explore the city. We should have moved hotels, but I honestly had no idea where to go at the last minute, late in the day with 2 young kids and a bunch of luggage when it was raining off & on. I’ve never left a review before, but felt others should be warned.
• FS

  Fernando Rodriguez Sanchez

  Sep 22, 2026
  4.0
  Everything was very good overall, to be honest. The location is excellent, and the facilities are good, although they could be better. However, there is one very big problem, and his name is Paul. From the moment we arrived at the hotel, we could tell from his facial expression that he was going to make our lives difficult. We are from Spain and have a good command of English, but Paul made no effort to help us understand each other. Honestly, he is, without a doubt, the worst employee in the entire hotel. The others are excellent. Paul is a very bitter person. He needs to smile more.
• AA

  Alexander Adam

  Sep 16, 2026
  1.0
  On arrival the young girl at the checking desk wasn’t very friendly nor inviting to be fair quite rude to me as a guests and this is the first of many nightmares staying at this Premier Inn on Princess street Edinburgh. Soon as we got to our room it wasn’t what I booked on there website was ment to be a room with a view instead my view was buildings and some call centre. The room was so dirty walls damaged roof tiles stained and dirty room smelt musty to top it off the mattress protector had what looked like fresh blood stain and some other stain from the night before and many more problems as you will see with the pictures the standard of cleaning is so shocking. The staff didn’t care at all when I said I will be putting a bad review on their website. What they did say ok that’s upto you not even try speak to you and work something out. Also don’t clean the hall as there was 2 bowls with rice been sitting there from me leaving at 10am and returning at 7pm and no wasn’t from our room as after the state of our room I wouldn’t eat here. There advert on the telly you know what you get with a Premier Inn a good night sleep falls advertising if you as me cause what I got was a dirty stinking room first and last time I ever stay in a Premier Inn Waverly Hotel all is forgiving see you soon. Please see attached picture to prove that room 220 is discussing £428 for this. If you go to trip adviser you will see the pictures as see how bad the room really was.
• FS

  Fabio Seghedoni

  Sep 14, 2026
  1.0
  Terrible Hygiene and Major Billing Error: Farewell to Premier Inn I have trusted Premier Inn in the past, but this was my third—and undoubtedly last—stay with this chain. A completely unacceptable experience that failed to meet even the most basic standards of cleanliness and customer service. The room was in terrible hygienic condition. Accumulated dirt was visible everywhere, but the absolute worst and most unsanitary part was the air conditioner: the vents were literally clogged with a thick layer of dust and filth. Turning on the A/C meant breathing in filthy air. To make matters worse, I experienced a surreal administrative nightmare: I was double-charged for the total bill, resulting in over £2,000 extra being taken from my account. (In fact it happened twice, so you owe me more than £4,000 now...) The resolution process was just as frustrating. Only after multiple attempts to contact customer service did I receive a brief, curt response stating that my refund would take 10 to 14 working days to process. Holding onto thousands of pounds of a customer's money for two weeks due to their own error is entirely unacceptable. I expected far better. A deeply disappointing stay, dreadful hygiene, and customer care completely lacking in empathy or professionalism. Avoid. P.S. Today, you mistakenly CHARGED me AGAIN for the stay instead of refunding me. We are now at over £4,000 wrongfully taken from my account. Congratulations on your professionalism… Please give me my money back. P.P.S. Not only did you make an astonishingly incompetent mistake by charging me AGAIN instead of refunding me, but I now also have to waste even more of my time chasing you just to get back the more than €5,000 you have wrongfully taken from me. It is frankly unbelievable that, after making such a serious error, you are leaving the customer to spend time and effort trying to recover their own money. This is an absolutely disgraceful level of incompetence and customer service. Please stop making this situation worse and GIVE ME MY MONEY BACK. P.P.P.S. This morning, Premier Inn finally refunded the amount that had been wrongfully charged to me. In fact, the bank fees I incurred have not been reimbursed, but for the sake of a handful of pounds, I am prepared to let that go. My only regret is that, following this unfortunate experience, I did not receive any official email of apology, nor even the slightest acknowledgement of the time I wasted and the frustration caused by having to repeatedly chase them to get the matter resolved. I remain disappointed by the lack of care and consideration shown in the way I was treated as a customer, and I will certainly bear this experience in mind in the future.
• WS

  Wenzhu Sun

  Sep 9, 2026
  4.0
  The best part was the convenient central location— easy walk to the castle, park, main tourist attractions, shopping, and groceries, easy access to public transportation and the tram. We stayed for three nights and loved our sixth-floor castle-view room. The view was amazing, and we especially enjoyed having afternoon tea by the window. ☕️ That said, they initially gave us a first-floor room at check-in, and it had a strong cat-pee-like smell in the bathroom, along with suspicious yellow stains along the baseboards. Thankfully, the front desk was very accommodating and moved us to the sixth floor, which was a completely different experience. There were still stains on the carpet, but the bathroom was clean enough. There are essentially no complimentary amenities, and the same all-purpose soap is provided as hand soap, body wash, shampoo, and conditioner—no slippers, cotton pads, Q-tips, toothbrush etc. The shower floor was extremely slippery for unknown reasons. Overall, it’s a bit of a gamble—what kind of experience you’ll have really depends on the room you get. If you get a good one, the location and view make it very much worthwhile. I’m not sure we’d return. (The last photo attached was the view of first-floor room.)

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