hub by Premier Inn Edinburgh Royal Mile hotel

Reviews

• BC

  Bradley Cravens

  Sep 22, 2026
  1.0
  I seldom complain and normally only give reviews when they can be complementary. A warning however is due for this hotel, I've been a fan of Premier 'Hubs' and stayed multiple times in six different Hub hotels all with good experiences until now. The room was typical, the location was great, but be advised, this facility is in awful condition. Maintenance has been completely neglected. The bathroom had a number of things needing repair (toilet leak, shower head position stuck). The carpet was old, dirty, and stunk. One of the lifts was not working properly and would not go to the ground floor. Meaning, you had to carry luggage down the stairs or 'trick' it to go up so the working lift could go down. For those with mobility issues, it's unacceptable for a modern, fairly pricey hotel to ignore that (staff indicated that it's been an ongoing problem) The air conditioning in my room was not working AT ALL during likely the hottest week of the year (1-2 August) - and all they could offer was a small fan. The situation would have been tolerable had the window been operable. Since the window didn't open, the room was like sleeping in a sauna (I didn't sleep). I checked out and got a very nice room at the Hilton for a similar rate. Premier / Hub you lost a fan! I could have slept in a cardboard box on the street and been more comfortable. A horrible night.
• JT

  Jason Tomberlin

  Sep 21, 2026
  2.0
  I am far from impressed, if I hadn't prepaid and arrived late I would have walked right back out. The carpets everywhere are stained the one chair in our room is stained the tile in the bathroom is broken. The bathroom looks like it was cleaned by a teenager. The bed looks clean, and I hope it is. The pillows are like bricks. The sheets feel like $10 Walmart specials. Best of all there is an off-putting smell that I can't quite place.
• MM

  Mpums

  Sep 12, 2026
  3.0
  The hotel is okay. I got placed into an accessible room. This means the room is wheelchair friendly. I didn't request this room and they said they're couldn't move me due to being full. My room experience wasn't the greatest due to this. The shower is within the bath...very difficult to navigate. The service is also very slow. There is no one consistently at reception as the same person has to also be a waiter/waitress in the restaurant so it's difficult to get assistance immediately. You end up waiting for longer than you should. Having a designated person at reception would make a big difference. There are hangers in the room which say 'sleeping' or 'need my room clean' (ad lib). However if you put this sign up and you don't tell reception the room will not be cleaned. Again this doesn't make sense. When there isn't a person at reception you have to wait to tell them that you want the room cleaned. The breakfast offering is okay too. Only disappointed that they don't have hot chocolate although (mentioned it's finished). All in all, it's a 5.5 out of 10 for me.
• DL

  Dominik Lamade

  Sep 4, 2026
  1.0
  What a memorable stay,unfortunately not in a good way. I was travelling with my sister, and from the moment we arrived, the reception staff were incredibly unfriendly and unhelpful. The room was so tiny that turning around felt like an advanced yoga exercise. To make things even better, it had clearly only been prepared for one person: one set of towels, missing essentials, and apparently the second guest was meant to survive on good intentions. The carpet was damp, which added a lovely “slightly wet basement” atmosphere to the room. Outside the hotel, there were homeless people sleeping, making the entrance area feel rather welcoming and luxurious. We asked reception several times for a second blanket. Apparently, this was an unreasonable request. When we asked whether the blankets were ever cleaned, the only response we got was a series of horrified looks. At that point, we decided that perhaps we didn't actually want to know the answer. I have genuinely experienced better hospitality in the most basic youth hostels. At least there, you usually get a blanket without having to negotiate for it. One star is honestly generous. An unforgettable experience, just not one I would ever like to repeat.
• SG

  Saif Karedia (-SHK- Gaming)

  Aug 28, 2026
  1.0
  MOLD. MOLD. MOLD. That is the first word that comes to mind when I think about this stay. This was, without question, the most disgusting accommodation experience I have ever had in all my years of traveling. Mold was everywhere, and the entire second floor absolutely reeked of urine. The smell was unbearable. We actually stayed at two different locations within this Premier Hub by Inn chain, and both experiences were terrible. At this location, the bathroom floor tiles were literally moving under our feet, and water started leaking through them—yellow, foul-smelling water. As you stepped on the tiles the water would squirt out between the tiles. The hand-soap dispenser had a visible layer of mold around it, and the carpet throughout the room had a strong urine odor. In addition to all of this there were random red stains that we found throughout the room. I could not figure out if it was blood stains or just red stains from something else. Again, not a good sign at all but from reading other reviews on google it seems like blood stains. Another thing we noticed was our bedsheets were ripped in some rooms and the cover was ripped as well. We were traveling as two couples, and unfortunately, everyone experienced the same problems. Even after requesting a room change, the conditions did not improve. We would go out in the mornings or return in the afternoon or late night and people would always be at the counter asking for room changes. Soon we figured out it wasn't just us but everyone that was having these problems. This was not a minor inconvenience or an issue that could simply be overlooked. This was a serious cleanliness and hygiene problem. I dont even know how these people are allowed to operate. Absolutely disgusting stay. If you are considering booking this place, PLEASE THINK TWICE. In fact, if this Inn is your only accommodation option, I would seriously reconsider the entire trip before staying here. I was running on about 2 hours of sleep a night because it was very unclean and smelly to stay in but what made it all even worse is the A/C wasn't even working and the heat made it worse. We changed rooms 3 times and the A/C was not working in neither of the 3 rooms. Floor 2 had probably the worst smell I have ever smelled in my life. We moved to floor 3 and there was still a strong stench but not as bad. But as usual the A/C wasn't working in this floor 3 room either. All in all our trip was single handedly ruined just because of our stay. We were tired everyday because we couldnt rest throughout the night. I have traveled many times to Europe and it was never this bad. I have stayed in boutique hotels in Italy and Spain and they were 5 star compared to this Inn chain. This is rated as a 3 star on google but honestly its not even a 1 star. Im sure in the US this hotel would be shut down and penalized with the mold, smell, yellowish water, red stains that we randomly found throughout the rooms. Do not ignore this review. Do not assume it is exaggerated. Take it seriously. The conditions we experienced were absolutely unacceptable, and I would never stay at this Inn chain again.

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